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Best Video Customer Support Software in 2026

Some customer issues are easier to resolve when an agent and customer can see the same screen or situation. Video customer support software covers visual interaction options such as co-browsing, screen sharing, video recording and visual annotation; customer platforms are another compatibility detail to compare. Zoho Assist, LiveCall and Median are among the entries to explore. Included agent seats, free-plan availability and paid-from pricing help you weigh capacity and cost. Consider which interaction features suit the support conversations you handle, then check the listed platform and seat details against your team's setup.

  1. 1

    LiveCall

    Free plan AndroidAPIiPhone+3
    7.4 Free plan Visit site
  2. 2

    Cardina

    Free plan Web

    Cardina provides screen guidance, permission-based remote control and optional session replay. The trial is free for 14 days, while Pro is priced per seat.

    7.2 From $69/user/mo · 14-day trial Visit site
  3. 3

    Median

    Free plan APISelf-hostedWeb

    Median combines guided website sharing with controls for visitor privacy and agent access.

    7.2 Free plan · paid from $25/user/mo (annual) · 14-day trial Visit site
  4. 4

    Surfly

    Free plan AndroidAPIiPhone+5

    Surfly combines browser-based co-browsing with collaboration controls, several deployment options, and listed business integrations.

    7.1 Free plan · pricing on request Visit site
  5. 5

    Zoho Assist

    by Zoho Assist
    Free plan AndroidiPhoneLinux+3

    Zoho Assist combines remote access with session tools and visual guidance across a broad range of platforms.

    6.9 Free plan · paid from $10/mo (annual) · 15-day trial Visit site
  6. 6

    Blitzz Visual Remote Assistance

    Free trial AndroidAPIExtension+4

    Blitzz combines browser-based video support with visual collaboration, offline capture, and inspection reporting.

    6.6 From $35/user/mo (annual) · 14-day trial Visit site
  7. 7

    Cobrowse.io

    Free trial AndroidAPIiPhone+5

    Cobrowse.io combines real-time customer collaboration with web and mobile support and hosting options. Review the listed annual per-agent plans and privacy controls to see whether they fit your needs.

    6.5 From $18/mo (annual) Visit site
  8. 8

    Fullview Cobrowsing

    Free trial AndroidiPhoneWeb

    Fullview combines customer guidance, session diagnostics and recording for browser-based support workflows.

    6.3 From $489/mo · 14-day trial Visit site
  9. 9

    OnSight RVX

    Free trial AndroidiPhoneWeb

    OnSight RVX combines browser-based remote guidance with capture, OCR, measurements and reporting.

    6.1 From $29/mo · 30-day trial Visit site
  10. 10

    SightCall Remote Visual Support

    Free trial AndroidAPIiPhone+3
    6.1 Pricing on request Visit site
  11. 11

    giosg

    by giosg
    Paid AndroidAPIExtension+2

    Choose giosg if your business needs AI agents and live customer communication in a shared platform, with support for multilingual service and business integrations.

    5.9 Pricing on request Visit site
  12. 12

    Glia CoBrowsing

    Paid AndroidAPIiPhone+1

    Glia CoBrowsing combines live guidance with channel handoffs and tools for web and mobile engagements. Organizations should request pricing and a demonstration to assess fit for their needs.

    5.9 Pricing on request Visit site
  13. 13

    Recursive Labs Visual Engagement Platform

    Free trial AndroidAPIiPhone+3

    Choose Recursive Labs when customer-facing teams need live visual assistance across video, cobrowsing, and mobile sharing.

    5.9 Pricing on request Visit site
  14. 14

    Visual Assistance

    Free trial AndroidiPhoneMac+2

    Choose Visual Assistance if your business needs customers to join visual support sessions from a smartphone browser without installing software.

    5.9 From 75 NZD/mo · 10-day trial Visit site
  15. 15

    CobrowseApp

    Free trial Web

    Choose CobrowseApp if your support, success, onboarding, or training team needs live page guidance with user approval and built-in chat or video escalation.

    5.8 Pricing on request Visit site
  16. 16

    Help Lightning Remote Assistance

    Paid AndroidiPhoneMac+2

    Help Lightning combines live visual guidance with persistent threads and procedures for support work. Teams should request pricing and assess whether its enterprise access controls fit their needs.

    5.8 Pricing on request Visit site
  17. 17

    Viewabo

    Free trial AndroidiPhoneWeb

    Viewabo combines browser-based camera support with session tools and recordings for physical-product service teams. Its paid plans use monthly session allowances, with retention varying by plan.

    5.8 From $79/mo (annual) · 14-day trial Visit site
  18. 18

    XMReality Remote Guidance

    Free trial AndroidAPIiPhone+4

    XMReality combines video calls with visual guidance, documentation and integrations for remote support work. Basic has a stated annual-billing price, while Enterprise pricing is by custom quote.

    5.8 From $35/user/mo (annual) · 14-day trial Visit site
  19. 19

    RemoteCall

    by RemoteCall
    Paid AndroidiPhoneLinux+3

    Choose RemoteCall if attended support across desktop, mobile, and browser platforms is useful and you need session recording or file transfer.

    5.7 From $40.84/user/mo (annual) · 14-day trial Visit site
  20. 20

    Grypp Universal CoBrowse

    Paid AndroidAPIiPhone+1

    Grypp Universal CoBrowse focuses on guided browser tasks while keeping the customer’s broader desktop and other apps out of view.

    5.6 Pricing on request Visit site
  21. 21

    TechSee VIA Platform

    Paid AndroidAPIiPhone+1

    TechSee VIA Platform brings visual support, session context, and a shared resolution library together for enterprise service teams.

    5.5 Pricing on request Visit site
  22. 22

    Univerx Co-browsing

    Paid AndroidAPIiPhone+2

    Univerx combines customer guidance, video communication and workflow routing for sales and support.

    5.5 Pricing on request Visit site
  23. 23

    SupportScreen

    Paid LinuxMacWeb+1

    SupportScreen offers browser-based co-browsing, optional remote control, and tools for guiding customers without taking control. Pricing is on request, and remote control needs an extra download.

    5.3 Pricing on request Visit site
  24. 24

    ViiBE

    Paid AndroidAPIiPhone+1

    ViiBE combines link-based visual calls with expert routing and searchable work order records. Teams should contact the company for pricing and a product demo.

    5.1 Pricing on request Visit site
  25. 25

    Salesforce Visual Remote Assistant

    Paid AndroidiPhoneWeb

    Visual Remote Assistant focuses on visual customer support through screen sharing, annotation, and recording across web and mobile.

    4.9 From $50/user/mo (annual) Visit site

#1Places #1, #2, #3, #4, #5 on this list can be bought by the makers of the software on it. See the price

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