Best Video Customer Support Software in 2026
Updated
In short: Zoho Assist is ranked #1 of 27 as of 5 October 2026, ahead of Surfly and LiveCall. The best-ranked option with a free plan is Surfly. The lowest first paid tier on this page is Cobrowse.io at $3/mo.
Some customer issues are easier to resolve when an agent and customer can see the same screen or situation. Video customer support software covers visual interaction options such as co-browsing, screen sharing, video recording and visual annotation; customer platforms are another compatibility detail to compare. Zoho Assist, LiveCall and Median are among the entries to explore. Included agent seats, free-plan availability and paid-from pricing help you weigh capacity and cost. Consider which interaction features suit the support conversations you handle, then check the listed platform and seat details against your team's setup.
27 video customer support software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
5 of the 25 here have a free tier you can use, 0 have open-source code on record, and 0 have full bars: free, open, on most of your devices and documented.
| # | App | Signal | Free tier | Open code | Devices | From | Score |
|---|---|---|---|---|---|---|---|
| 1 | Zoho AssistWeb · Windows · Mac · Linux · Android · iPhone | Three bars | — | 6 of 6 | $10/mo | 6.8 | |
| 2 | SurflyWeb · Windows · Mac · Linux · Android · iPhone · Self-hosted · API | Three bars | — | 6 of 6 | Free | 6.7 | |
| 3 | LiveCallWeb · Android · iPhone · API | Three bars | — | 3 of 6 | Free | 6.5 | |
| 4 | CardinaWeb | Two bars | — | 1 of 6 | $69/mo | 6.4 | |
| 5 | MedianWeb · Self-hosted · API | Two bars | — | 1 of 6 | $25/mo | 6.4 | |
| 6 | Help Lightning Remote AssistanceWeb · Windows · Mac · Android · iPhone | One bar | — | — | 5 of 6 | — | 5.5 |
| 7 | SightCall Remote Visual SupportWeb · Windows · Mac · Android · iPhone | One bar | — | — | 5 of 6 | — | 5.5 |
| 8 | SupportScreenWeb · Windows · Mac · Linux | One bar | — | — | 4 of 6 | — | 5.4 |
| 9 | Blitzz Visual Remote AssistanceWeb · Windows · Mac · Android · iPhone · API | Two bars | — | — | 5 of 6 | $175/mo | 5.3 |
| 10 | Cobrowse.ioWeb · Windows · Mac · Android · iPhone · Self-hosted · API | Two bars | — | — | 5 of 6 | $3/mo | 5.3 |
| 11 | CobrowseAppWeb | One bar | — | — | 1 of 6 | — | 5.3 |
| 12 | Glia CoBrowsingWeb · Android · iPhone | One bar | — | — | 3 of 6 | — | 5.3 |
| 13 | Recursive Labs Visual Engagement PlatformWeb · Windows · Mac · Android · iPhone · API | Two bars | — | — | 5 of 6 | — | 5.3 |
| 14 | RemoteCallWeb · Windows · Mac · Linux · Android · iPhone | Two bars | — | — | 6 of 6 | $40.84/mo | 5.3 |
| 15 | ScreenMeet Remote SupportWeb · Windows · Mac · Linux · Android · iPhone · API | Two bars | — | — | 6 of 6 | — | 5.3 |
| 16 | TechSee VIA PlatformWeb · Android · iPhone | One bar | — | — | 3 of 6 | — | 5.3 |
| 17 | XMReality Remote GuidanceWeb · Windows · Mac · Linux · Android · iPhone · API | Two bars | — | — | 6 of 6 | $35/mo | 5.3 |
| 18 | Grypp Universal CoBrowseWeb | No signal | — | — | 1 of 6 | — | 5.2 |
| 19 | ViiBEWeb | No signal | — | — | 1 of 6 | — | 5.2 |
| 20 | Agentforce Contact CenterWeb · Android · iPhone | Two bars | — | — | 3 of 6 | $50/mo | 5.1 |
| 21 | giosgWeb · Android · iPhone · API · Extension | Two bars | — | — | 3 of 6 | €790/mo | 5.1 |
| 22 | Visual AssistanceWeb · Windows · Mac · Android · iPhone | One bar | — | — | 5 of 6 | NZD 66.67/mo | 5.1 |
| 23 | Salesforce Visual Remote AssistantWeb · Android · iPhone | Two bars | — | — | 3 of 6 | $50/mo | 5.0 |
| 24 | ViewaboWeb · Android · iPhone | One bar | — | — | 3 of 6 | — | 4.9 |
| 25 | Fullview CobrowsingWeb · Android · iPhone | One bar | — | — | 3 of 6 | — | 4.8 |
Compare all 25 in a table
| # | App | Score | Free plan | From | Free plan | Paid from | Screen sharing | Co-browsing |
|---|---|---|---|---|---|---|---|---|
| 1 | Zoho Assist | 6.8 | Free plan | $10/mo | Yes | — | — | — |
| 2 | Surfly | 6.7 | Free plan | Free | Yes | — | Yes | Yes |
| 3 | LiveCall | 6.5 | Free plan | Free | Yes | — | Yes | Yes |
| 4 | Cardina | 6.4 | Free plan | $69/mo | No | 69 /user/mo | Yes | Yes |
| 5 | Median | 6.4 | Free plan | $25/mo | Yes | 25 /user/mo | Yes | Yes |
| 6 | Help Lightning Remote Assistance | 5.5 | No | — | — | — | Yes | — |
| 7 | SightCall Remote Visual Support | 5.5 | No | — | — | — | Yes | Yes |
| 8 | SupportScreen | 5.4 | No | — | — | — | Yes | Yes |
| 9 | Blitzz Visual Remote Assistance | 5.3 | No | $175/mo | No | 35 /user/mo | Yes | Yes |
| 10 | Cobrowse.io | 5.3 | No | $3/mo | No | — | Yes | Yes |
| 11 | CobrowseApp | 5.3 | No | — | — | — | — | Yes |
| 12 | Glia CoBrowsing | 5.3 | No | — | — | — | Yes | Yes |
| 13 | Recursive Labs Visual Engagement Platform | 5.3 | No | — | No | — | Yes | Yes |
| 14 | RemoteCall | 5.3 | No | $40.84/mo | No | 40.84 /user/mo | — | — |
| 15 | ScreenMeet Remote Support | 5.3 | No | — | No | — | — | — |
| 16 | TechSee VIA Platform | 5.3 | No | — | — | — | Yes | Yes |
| 17 | XMReality Remote Guidance | 5.3 | No | $35/mo | No | 35 /user/mo | Yes | — |
| 18 | Grypp Universal CoBrowse | 5.2 | No | — | — | — | No | Yes |
| 19 | ViiBE | 5.2 | No | — | — | — | Yes | Yes |
| 20 | Agentforce Contact Center | 5.1 | No | $50/mo | No | 50 /user/mo | Yes | — |
| 21 | giosg | 5.1 | No | €790/mo | No | — | — | — |
| 22 | Visual Assistance | 5.1 | No | NZD 66.67/mo | No | — | Yes | — |
| 23 | Salesforce Visual Remote Assistant | 5.0 | No | $50/mo | No | 50 /user/mo | Yes | — |
| 24 | Viewabo | 4.9 | No | — | No | — | — | — |
| 25 | Fullview Cobrowsing | 4.8 | No | — | No | — | Yes | Yes |
Is your app on this list?
Numbered spots on this list can be sponsored, and a sponsored row is labelled as paid.
Questions about this list
Which video customer support software is ranked first on Freedom251?
Zoho Assist is ranked #1 of 27 with a score of 6.8. Surfly is second and LiveCall third.
How many of these have a free plan?
5 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Cobrowse.io has the lowest first paid tier we found: $3/mo.
How is this list ranked?
Ranked free-and-open first: a usable free tier and open-source code, then the platforms it runs on and its documentation.