Freedom251 › Remote Visual Support Software
XMReality Remote Guidance
What XMReality Remote Guidance is
XMReality Remote Guidance connects on-site workers with remote experts through video and augmented reality tools for visual support. Its Hands Overlay lets an expert demonstrate instructions using their own hands in real time. People receiving support can join from a link in a mobile browser without an account or software download. Calls can include up to 20 participants, depending on the plan. The software captures snapshots, recordings, notes and step-by-step instructions, and can generate PDF reports. It adjusts video quality when bandwidth falls and offers a high-quality pause image for continued guidance. Ready-made integrations include Salesforce Service Cloud, Microsoft Dynamics 365, Outlook, OneDrive and Teams; Professional and Enterprise also support Zapier. Custom integrations can use REST APIs, webhooks and embeddable UI components, with APIs available to Enterprise customers. XMReality says its cloud infrastructure and processes comply with GDPR, are ISO 27001 certified, and encrypt data in transit and at rest. Basic costs $35 per user per month with annual billing; a 14-day trial is available, and there is no free plan.
Who it suits
XMReality identifies technical helpdesk support, inspections and audits, and remote training as use cases. It may suit organizations that need remote experts to guide on-site workers visually.
What it does well
- Real-time hand demonstrations with Hands Overlay
- Guests can join by mobile browser link without an account
- Captures notes and recordings and generates PDF reports
- Video quality adjusts when bandwidth drops
- Ready-made integrations include Teams and Salesforce Service Cloud
What to know first
- No free plan
- Basic is $35 per user per month with annual billing
- Enterprise pricing requires a custom quote
Limits
There is no free plan. Basic costs $35 per user per month with annual billing and supports up to five users; the trial lasts 14 days.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Basic | $35 per user per month with yearly billing; $42 with monthly billing · Up to 5 users · unlimited calls · unlimited features not implied | $35 a month |
| Professional | $68 per user per month with yearly billing; $78 with monthly billing · Up to 20 users · 10 Gb storage per user included · 2,000 AI credits per user per month | $68 a month |
| Enterprise | Custom quote; invoiced annually · Unlimited users · flexible AI credit allocation · dedicated support | On request |
As xmreality.com lists them, read 2 Oct 2026. The maker's own page has the final word.
Getting started
- Visit https://www.xmreality.com/.
- Choose a plan; Basic starts at $35 per user per month with annual billing.
- Use the 14-day trial to evaluate the service.
- Install or access it on Android, API, iOS, Linux, macOS, web, or Windows.
- Invite a supported person by sharing a link for mobile-browser access.
Verdict
XMReality combines video calls with visual guidance, documentation and integrations for remote support work. Basic has a stated annual-billing price, while Enterprise pricing is by custom quote.
Questions
Is there a free plan or trial?
There is no free plan. A 14-day trial is available.
How much does Basic cost?
Basic is $35 per user per month with annual billing, or $42 with monthly billing.
What platforms does it support?
It supports Android, API, iOS, Linux, macOS, web, and Windows.
Can supported people join without an account?
Yes. They can join from a link in a mobile browser without an account or software download.
Which integrations are available?
Ready-made integrations include Salesforce Service Cloud, Microsoft Dynamics 365, Outlook, OneDrive, and Teams. Professional and Enterprise also support Zapier.
Where can call content be stored?
Call content can be stored in XMReality’s managed cloud, locally on a device, or through Microsoft OneDrive.
Facts from XMReality Remote Guidance's own pages
- APIs
- REST APIs, webhooks and embeddable UI components are available for custom integrations, and APIs are available to Enterprise customers. · xmreality.com, 2 Oct 2026
- Data storage
- Call content can be stored in XMReality’s managed cloud, locally on the device, or through Microsoft OneDrive; the core service infrastructure is hosted on AWS in Ireland. · xmreality.com, 2 Oct 2026
- Documentation
- The product can capture snapshots, video recordings, notes and step-by-step instructions, and generate PDF reports. · xmreality.com, 2 Oct 2026
- Founded
- 2007 · xmreality.com, 28 Sept 2026
- Group calls
- Calls can include up to 20 participants depending on the plan; Enterprise supports up to 20 participants. · xmreality.com, 2 Oct 2026
- Guest access
- People receiving support can join from a link in their mobile browser without an account or software download. · xmreality.com, 2 Oct 2026
- Hands Overlay
- The Hands Overlay feature uses augmented reality to let an expert give real-time instructions with their own hands. · xmreality.com, 2 Oct 2026
- Headquarters
- Linköping, Sweden · xmreality.com, 28 Sept 2026
- Integrations
- Ready-made integrations include Salesforce Service Cloud, Microsoft Dynamics 365, Outlook, OneDrive and Teams; Professional and Enterprise plans also support Zapier integrations. · xmreality.com, 2 Oct 2026
- Intended users
- The maker describes use cases including technical helpdesk support, inspections and audits, and remote training. · xmreality.com, 2 Oct 2026
- Low bandwidth
- The software automatically adjusts video quality when bandwidth drops and offers a high-quality pause image for continued guidance. · xmreality.com, 2 Oct 2026
- Purpose
- XMReality Remote Guidance is video software with augmented reality tools that connects on-site workers with remote experts for visual guidance and support. · xmreality.com, 2 Oct 2026
- Security
- XMReality says its cloud infrastructure and processes comply with GDPR, are certified to ISO 27001, and encrypt data in transit and at rest. · xmreality.com, 2 Oct 2026
- Support
- The pricing page lists email support for Basic, priority email support for Professional, and phone and email support for Enterprise. · xmreality.com, 2 Oct 2026
Where XMReality Remote Guidance stands on Freedom251
- Remote Visual Support Software#5 of 14
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- Video Customer Support Software#18 of 26