Blitzz Visual Remote Assistance

Name: Blitzz Visual Remote Assistance
Price: 175 USD

Blitzz Visual Remote Assistance is ranked #8 of 27 in video customer support software on Freedom251. It runs on Android, API, iOS, macOS, Web, Windows. There is no free plan. A free trial is offered. Paid plans start at $175/mo.

Blitzz Visual Remote Assistance plans and pricing

All plans

Concierge Professional $175/mo Billed annually First 5 users included · Additional users $35/mo · 3 participants per session blitzz.co · 30 Sept 2026

Inspect Professional $334/mo billed annually 600 inspection credits/year · 3 participants per session blitzz.co · 30 Sept 2026

Concierge Enterprise Not published Usage-based pricing; contact Blitzz 10+ participants on request · Advanced admin controls · SSO/SAML · Call recording add-on blitzz.co · 30 Sept 2026

Inspect Enterprise Not published Usage-based pricing; contact Blitzz Custom storage and data retention · Advanced admin controls · Designated technical support and custom SLA blitzz.co · 30 Sept 2026

Compared on video customer support software

Free plan: No
Paid from: $35/user/mo
Screen sharing: Yes
Co-browsing: Yes
Visual annotation: Yes
Video recording: Yes
Included agent seats: 5 agents
Customer platforms: web_mobile

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Blitzz Visual Remote Assistance

What it does: Blitzz provides browser-based visual remote assistance for live video support, inspections, and customer troubleshooting without requiring guests to download an app.
Visual collaboration: Agents can annotate live video or captured images, use live pointers, remotely zoom the camera, and control the customer's flashlight.
AI and OCR: The feature page describes AI-generated session summaries and OCR text extraction from images during live sessions.
Inspection records: Blitzz can capture timestamped photos and GPS location data and generate inspection reports in Word.
Offline use: The feature page says participants can capture images and data offline and upload them automatically when connectivity returns.
Integrations: The integrations page lists Salesforce, Genesys, Zendesk, HubSpot, Microsoft Dynamics 365, Procore beta, NICE, Accela beta, Five9 beta, Zapier, and a REST API.
Security: Blitzz states that web traffic uses TLS, video and audio use NIST-approved AES 128-bit encryption, and stored data uses 256-bit AES-encrypted keys.
Hosting and region: Blitzz says its data is stored in Microsoft Azure data centers and servers are hosted in the US unless a different region is requested.
Security reports: The security page says it conducts regular third-party penetration tests and makes reports available to enterprise customers.
Support: The Concierge pricing page says support is available through email and a knowledge base, while support SLAs can be discussed with Sales.
Plan limit: The Concierge pricing FAQ says sessions automatically expire after 30 minutes of inactivity.
Intended users: Blitzz describes its users as contact center and field service teams, inspectors, auditors, and organizations conducting remote inspections.
Price from: $175/mo

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Where it ranks on Freedom251

Best Video Customer Support Software in 2026#8 of 27

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Sources

blitzz.co· checked 30 Sept 2026
blitzz.co/features· checked 30 Sept 2026
blitzz.co/integrations· checked 30 Sept 2026
help.blitzz.co/en/support/solutions/articles/440019499· checked 30 Sept 2026
blitzz.co/concierge-pricing· checked 30 Sept 2026
blitzz.co/inspect-pricing· checked 30 Sept 2026