Freedom251 › Remote Video Support Software
Blitzz Visual Remote Assistance
What Blitzz Visual Remote Assistance is
Blitzz Visual Remote Assistance is a browser-based tool for live video support, inspections, and customer troubleshooting. Guests can join without downloading an app. During a session, agents can annotate live video or captured images, point to details, zoom the customer’s camera remotely, and control the flashlight. The platform can generate AI session summaries and extract text from images through OCR. For inspection work, it captures timestamped photos and GPS data and can generate reports in Word. Participants can collect images and data offline, which upload automatically when connectivity returns. Listed integrations include Salesforce, Genesys, Zendesk, HubSpot, Microsoft Dynamics 365, Procore beta, NICE, Accela beta, Five9 beta, Zapier, and a REST API. Blitzz states that web traffic uses TLS, video and audio use NIST-approved AES 128-bit encryption, and stored data uses 256-bit AES-encrypted keys. Pricing starts at $35/user/mo (annual), with a 14-day trial and no free plan. Concierge sessions expire after 30 minutes of inactivity.
Who it suits
Blitzz suits contact center and field service teams, inspectors, auditors, and organizations conducting remote inspections. Its browser-based sessions may suit teams supporting customers who should not have to download an app to join.
What it does well
- Guests can join without downloading an app.
- Agents can annotate live video and images.
- Offline inspection data uploads when connectivity returns.
- Inspection records include timestamps and GPS data.
- Integrations include CRM, service, and workflow tools.
What to know first
- No free plan is listed.
- Pricing starts at $35/user/mo (annual).
- Concierge sessions expire after 30 minutes of inactivity.
Limits
The Concierge Professional plan includes the first five users and allows three participants per session. Its FAQ says sessions automatically expire after 30 minutes of inactivity. The Inspect Professional plan includes 600 inspection credits per year.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Concierge Professional | annually · first 5 users included · extra users $35/mo · no-app customer access · HD zoom/OCR/live pointers · photos/markups · SMS, email and WhatsApp invites · screenshare | $175 a month |
| ScreenShare for Browser | annually · browser screen sharing · guided cursor · live annotation/markup · high-resolution streaming · consent-based sessions | $19 a month |
| ScreenShare Everywhere | annually · web and mobile screen sharing · iOS/Android embedding · AR markup · session insights | $25 a month |
| Inspect Professional | annually · 600 inspection credits/year · no-app access · GPS/date/time photo capture · SMS, email and WhatsApp invites · screenshare | $334 a month |
| BlitzzCam annual | annually · 3 users included · additional users $11.99/month · 20% annual saving | $39.99 a month |
| BlitzzCam monthly | monthly · 3 users included · additional users $14.99/month · 14-day trial | $49.99 a month |
| Inspect Enterprise | Usage-based pricing; contact Blitzz · Custom storage and data retention · Advanced admin controls · Designated technical support and custom SLA | On request |
| Concierge Enterprise | advanced admin controls · SSO/SAML · dedicated success manager · custom retention/storage · call recording add-on | On request |
As blitzz.co lists them, read 21 Oct 2026. The maker's own page has the final word.
Getting started
- Open https://blitzz.co/ and start the 14-day trial or contact Blitzz about a plan.
- Choose Concierge or Inspect, or discuss usage-based Enterprise pricing with Blitzz.
- Invite a guest to join a browser-based session without downloading an app.
- Use live video or captured images to annotate, point out details, or collect inspection information.
- Generate an inspection report when needed.
Verdict
Blitzz combines browser-based video support with visual collaboration, offline capture, and inspection reporting. Consider the listed session inactivity limit and paid pricing when evaluating it for support or field workflows.
Questions
Is there a free plan or trial?
Blitzz has no free plan and offers a 14-day trial.
How much does Blitzz cost?
Concierge Professional costs $175 a month, billed annually, and includes the first five users; additional users are $35/mo. Inspect Professional costs $334 a month, billed annually. Enterprise pricing is usage-based and requires contacting Blitzz.
Which platforms are supported?
Blitzz lists Android, iOS, macOS, web, Windows, and API.
What integrations are listed?
Integrations include Salesforce, Genesys, Zendesk, HubSpot, Microsoft Dynamics 365, Procore beta, NICE, Accela beta, Five9 beta, Zapier, and a REST API.
How many people can join a session?
Concierge Professional allows three participants per session. Concierge Enterprise lists 10 or more participants on request.
What happens when a session is inactive?
The Concierge pricing FAQ says sessions automatically expire after 30 minutes of inactivity.
Facts from Blitzz Visual Remote Assistance's own pages
- AI
- Owlbert AI can summarize sessions, read serial numbers, recognize equipment, answer from a knowledge base and tag jobsite photos. · blitzz.co, 21 Oct 2026
- AI and OCR
- The feature page describes AI-generated session summaries and OCR text extraction from images during live sessions. · blitzz.co, 30 Sept 2026
- API
- The REST API supports token authentication, session creation, invitations and retrieval of photos, recordings, annotations, OCR data and analytics. · blitzz.co, 21 Oct 2026
- Bandwidth requirement
- The documented minimum connection is 540 kbps upload and download, with 10–15 Mbps or higher recommended. · help.blitzz.co, 21 Oct 2026
- Cobrowse SDK
- Co-Browse has a JavaScript SDK requiring a license key and supports browser-based full-device sharing where browser limitations permit. · help.blitzz.co, 21 Oct 2026
- Company facts
- LinkedIn lists Blitzz as privately held, founded in 2017, headquartered in San Jose, California, with 51–200 employees. · linkedin.com, 21 Oct 2026
- Company identity
- The Google Play listing identifies the developer as Blitzz, Inc. · play.google.com, 21 Oct 2026
- Data hosting
- The help center says servers are hosted in the United States by default in SOC 1, SOC 2 and ISO 27001 certified data centers, with another region available on request. · help.blitzz.co, 21 Oct 2026
- Documentation
- The help center contains dedicated sections for video sessions, integrations, API/embed work, troubleshooting and feature guides. · help.blitzz.co, 21 Oct 2026
- Embedding
- Mobile embedding uses standard Android WebView or iOS Safari/SFSafariViewController and does not require bundling a native library. · blitzz.co, 21 Oct 2026
- Google Play availability
- Blitzz Remote Assist has 10K+ downloads; Google Play reports that the developer-provided data is not encrypted and cannot be deleted. · play.google.com, 21 Oct 2026
- Hosting and region
- Blitzz says its data is stored in Microsoft Azure data centers and servers are hosted in the US unless a different region is requested. · help.blitzz.co, 30 Sept 2026
- Inspection records
- Blitzz can capture timestamped photos and GPS location data and generate inspection reports in Word. · blitzz.co, 30 Sept 2026
- Inspection reports
- Inspect generates downloadable Word inspection reports containing session documentation and captured location images. · blitzz.co, 21 Oct 2026
- Integrations
- Named integrations include Salesforce, ServiceNow, Zendesk, Genesys Cloud CX, Microsoft Dynamics 365, NICE CXone and HubSpot, with Zapier and REST API options. · blitzz.co, 21 Oct 2026
- Intended users
- Blitzz describes its users as contact center and field service teams, inspectors, auditors, and organizations conducting remote inspections. · blitzz.co, 30 Sept 2026
- Limit: connectivity dependence
- GetApp reviewers report that poor mobile or Wi-Fi service makes virtual inspections difficult. · getapp.com, 21 Oct 2026
- Limit: feature gaps
- Reviewers mention missing or limited capabilities such as full-session recording, payment collection, longer bookmark text and additional augmented-reality functions. · softwareadvice.com, 21 Oct 2026
- Limit: integration tiers
- A Software Advice reviewer reports that CRM integration required upgrading from the Professional edition to Enterprise. · softwareadvice.com, 21 Oct 2026
- Live guidance
- Sessions provide pointing, drawing, zoom, flashlight control, photo capture, markup and screen sharing. · blitzz.co, 21 Oct 2026
- Offline mode
- Blitzz provides an offline mode for capturing photos in areas with poor connectivity and uploading them later. · blitzz.co, 21 Oct 2026
- Offline use
- The feature page says participants can capture images and data offline and upload them automatically when connectivity returns. · blitzz.co, 30 Sept 2026
- Plan limit
- The Concierge pricing FAQ says sessions automatically expire after 30 minutes of inactivity. · blitzz.co, 30 Sept 2026
- Praise: ease of use
- Software Advice reviewers repeatedly describe Blitzz as simple to deploy, intuitive and easy for customers and technicians to use. · softwareadvice.com, 21 Oct 2026
Where Blitzz Visual Remote Assistance stands on Freedom251
- Remote Video Support Software#1 of 14
- Remote Visual Support Software#1 of 14
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