No. 22 of 27 ·Video Customer Support Software

Visual Assistance

Name: Visual Assistance
Price: 75 NZD

Web · Windows · Mac · Android · iPhone · paid plans from NZD 66.67/mo

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Freedom report

One barScore 5.1

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely5 of 6 device platforms
DocumentedThinly documented

Visual Assistance is ranked #22 of 27 in video customer support software on Freedom251. It runs on Android, iOS, macOS, Web, Windows. There is no free plan. A free trial is offered. Paid plans start at NZD 66.67/mo.

Visual Assistance plans and pricing

All plans

Business Plan (monthly billing) NZD 75/mo monthly billing Not stated visual-assistance.com · 7 Oct 2026

Business Plan (annual billing) NZD 800/yr annual billing; approx. NZD 67 / month Not stated visual-assistance.com · 7 Oct 2026

Enterprise Plan Not published Project-based solution; contact sales for more information Session recording · SMS customization · on-premise deployment · advanced customization visual-assistance.com · 7 Oct 2026

Compared on video customer support software

Free plan: No
Screen sharing: Yes
Visual annotation: Yes
Video recording: Yes
Customer platforms: mobile

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The record

Purpose: Visual Assistance is a browser-based remote support tool for real-time visual communication between businesses and customers.
Live support: Sessions support live camera streaming, messaging, screen capture and annotation.
Session invitations: Company users can enter a client’s mobile number to send an SMS containing a unique session link.
No client installation: Clients join from a smartphone browser without downloading an app.
Supported devices: Company users can initiate sessions from Windows or macOS computers, while clients can join from iOS or Android smartphones.
Browser requirements: The FAQ lists Chrome 72+ or Edge 79+ for company users, and Safari 12+, Chrome 72+ or Edge 79+ for clients.
Security: Video, audio and messages are encrypted in transit using industry-standard protocols.
Session data: The service says it does not store call sessions, including video, audio, pictures or messages; SMS history and company phone book contacts remain accessible.
Camera limit: Clients can only use the rear camera during a session, according to the FAQ.
Enterprise deployment: The Enterprise Plan is described as a project-based solution deployable within the customer’s own infrastructure, with session tracking and advanced customization.
Payments: The privacy policy says payment details are processed exclusively by Stripe and Visual Assistance does not store payment card details.
Support: Support is available Monday to Friday, 9:00 AM to 5:00 PM (GMT+8), excluding public holidays, and aims to respond within one business day.
Intended users: The FAQ identifies businesses needing real-time visual communication for technical support, remote inspection or customer guidance as its intended users.
Headquarters: Auckland, New Zealand
Price from: NZD 66.67/mo

Where it ranks on Freedom251

Best Video Customer Support Software in 2026#22 of 27

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Sources

visual-assistance.com/faq/· checked 7 Oct 2026
visual-assistance.com/privacy-policy/· checked 7 Oct 2026
visual-assistance.com· checked 28 Sept 2026