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Natterbox

Name: Natterbox
Price: 82 USD
Author: Natterbox

by Natterbox

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What Natterbox is

Natterbox is a cloud contact center and business communications platform managed within Salesforce. It supports Salesforce Sales Cloud, Service Cloud, and Industry Cloud, with voice, SMS, and WhatsApp channels, an outbound dialer, IVR, call recording, and supervisor tools. AI Assistants can be launched from existing website content, PDFs, or a knowledge base and operate across voice, SMS, and WhatsApp. When escalation is needed, they pass the full transcript and conversation context to human agents. Calls can be made from a mobile device, web browser, or Microsoft Teams. The Teams connector records call data, wrap-ups, and notes in Salesforce. Pro costs $82 a month per user and includes voice, recording, Salesforce integration, and 24/7 support. Premium costs $146 a month per user and adds SMS, WhatsApp, shared inbox, skills-based routing, local presence dialing, and post-call surveys.

Who it suits

It suits organizations already using Salesforce that need cloud contact-center channels and call records tied to customer systems. Teams needing AI assistants or 24/7 support can consider the higher plans.

What it does well

Managed directly within Salesforce
AI assistants support voice, SMS, and WhatsApp
Teams calls log data in Salesforce
Recording files use 256-bit AES encryption
Pro and Premium include 24/7 support

What to know first

No free plan
Webphone is unsupported on mobile browsers
Freedom Mobile requires newer mobile operating systems
Premium costs $146 per user monthly

Plans

Plan	Billed and limits	Price
Pro	per user per month · Natterbox Platform · Voice Channel Package · IVR, Auto-attendant, & Hunt Groups · Call Recording · Salesforce Integration · 24/7 Support	$82 a month
Premium	per user per month · Everything in Pro · SMS and WhatsApp · Shared Inbox · Skills-Based Routing · Local Presence Dialing · Post-Call CSAT Surveys	$146 a month
Enterprise	custom pricing upon request · Everything in Premium · AI Advisor · AI Assistants · AI Agents · Priority Customer Support · Dedicated Success Manager	On request

As natterbox.com lists them, read 1 Oct 2026. The maker's own page has the final word.

Verdict

Natterbox focuses on Salesforce-connected contact-center operations across voice and messaging channels. Its plan choice depends on whether you need the extra messaging, routing, and survey features in Premium.

Facts from Natterbox's own pages

AI channels: Natterbox AI Assistants operate across voice, SMS, and WhatsApp with 24/7/365 support. · natterbox.com, 1 Oct 2026
AI setup: AI Assistants can be launched using existing website content, PDFs, or a knowledge base. · natterbox.com, 1 Oct 2026
Availability: Natterbox states that its services run across three independent Availability Zones in each of six regions. · natterbox.com, 1 Oct 2026
Browser limitation: The Natterbox Webphone uses WebRTC, which is not supported on mobile device browsers such as Android or iOS. · docs.natterbox.com, 1 Oct 2026
Device access: Users can make calls using a mobile device, web browser, or Microsoft Teams while call data is logged in Salesforce. · natterbox.com, 1 Oct 2026
Encryption: Natterbox states that recording files are encrypted with 256-bit AES encryption keys. · docs.natterbox.com, 1 Oct 2026
Founded: 2009 · natterbox.com, 28 Sept 2026
Free plan: No · natterbox.com, 21 Sept 2026
Headquarters: London, UK · natterbox.com, 28 Sept 2026
Human escalation: AI Assistants pass the full transcript and conversation context to human agents when escalation is needed. · natterbox.com, 1 Oct 2026
Microsoft Teams: The Microsoft Teams connector logs Teams call data, wrap-ups, and notes automatically in Salesforce. · natterbox.com, 1 Oct 2026
Mobile requirements: Freedom Mobile requires iOS 17.4 or above on iPhones or Android 8 (API 26) or above. · docs.natterbox.com, 1 Oct 2026
Outbound dialer: Yes · natterbox.com, 21 Sept 2026
Product: Natterbox is a cloud contact center and business communications platform managed directly within Salesforce. · natterbox.com, 1 Oct 2026
Salesforce integration: Natterbox supports Salesforce Sales Cloud, Service Cloud, and Industry Cloud environments. · natterbox.com, 1 Oct 2026
Security compliance: Natterbox states that its infrastructure is ISO 27001 certified, GDPR compliant, and PCI DSS compliant. · natterbox.com, 1 Oct 2026
Paid from: 82 · natterbox.com, 21 Sept 2026
Support: The Pro and Premium pricing bundles include 24/7 support. · natterbox.com, 1 Oct 2026