phone.systems is a cloud PBX and business communications app for handling voice calls across devices and locations. It provides IVR menus, ring groups, queues, voicemail to email, and routing based on time or caller. Businesses can use multiple numbers, bring their own phone numbers and SIP trunks through any SIP-compatible VoIP provider, and use desktop or mobile apps. The app runs on Android, iOS, macOS, Windows, Linux, and the web, with encrypted SIP signaling and SRTP/TLS media. CRM connections include Salesforce, HubSpot, Zendesk, Pipedrive, Zoho, Monday.com, and ActiveCampaign, although only one CRM integration can be active at once. Optional AI Call Insights cost $0.02 per recorded call minute and provide summaries, sentiment analysis, transcription, talk-to-listen ratio, and key topics. At least one seat is required. The Per-seat plan is $9.99 USD per seat monthly, billed month-to-month.
Who it is for
It suits businesses needing cloud-based call routing, multiple numbers, and apps across desktop and mobile platforms. Teams using a listed CRM can connect one integration at a time.
What is good
- Supports IVR, queues, ring groups, and voicemail email
- Apps cover Android, iOS, Linux, macOS, and Windows
- Bring your own numbers and SIP trunks
- Encrypted SIP signaling and SRTP/TLS media
- 24/7/365 in-house support is listed
What to know first
- At least one seat is required
- Only one CRM integration can be active
- AI insights cost $0.02 per recorded minute
- Per-seat plan costs $9.99 USD monthly
Verdict
phone.systems brings PBX call controls, routing, integrations, and multi-platform access into one service. Its month-to-month per-seat option and optional paid call insights define the listed purchasing choices.
phone.systems plans and pricing
All plansCompared on business phone systems
- Free plan
- No
- Included users
- 1 users
- Business numbers
- multiple
- Auto attendant
- Yes
- Call routing
- custom
- Desktop and mobile apps
- Yes
