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TELAIR Nova
What TELAIR Nova is
TELAIR Nova is a cloud-hosted PBX and business communications system with desktop and mobile apps. It supports multiple business numbers, customizable call routing, a multi-level auto attendant, hunt groups, call parking, time-based routing, and SMS/MMS messaging. Plans include unlimited calls within Canada and the USA. AI options include voicemail transcription, call-recording transcription and summaries, and queue sentiment analysis; TELAIR says these features are available on select plans. Named integrations include Salesforce, HubSpot, Zoho, Pipedrive, Microsoft Teams, Microsoft Entra ID, and a REST API. TELAIR says it is Canadian-owned, uses Canadian data centers, and keeps customer data in Canada. It advertises automatic failover, geo-redundant data centers, and a 99.99% uptime SLA. Standard starts at $13 a year, billed at $13/user/month annually; Plus starts at $27 a year, billed at $27/user/month annually. A 14-day trial is available, with no free plan.
Who it suits
It suits businesses needing hosted calling, custom routing, messaging, and desktop or mobile softphones. Canadian data residency and named CRM integrations may matter to organizations with those requirements.
What it does well
- Multiple numbers and custom call routing
- Unlimited Canada and US calling
- Desktop and mobile applications
- Canadian data hosting
- 99.99% uptime SLA advertised
What to know first
- No free plan
- AI features limited to select plans
- Historical analytics cover up to two years
- Mobile activation requires a support QR code
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Core | 2,000 outbound minutes per seat · 1 device per seat · 1 phone number per seat · 2 ring groups · 1 call queue · 3 IVR menus | On request |
| Pro | 4,000 outbound minutes per seat · 3 devices per seat · 1 phone number per seat · 5 ring groups · 3 call queues · 10 IVR menus | On request |
| Ultra | 6,000 outbound minutes per seat · 3 devices per seat · 1 phone number per seat · 15 ring groups · 10 call queues · 50 IVR menus | On request |
| Nova PBX Enterprise | Multi-organization support · Hardware fleets · Regulated-industry support | On request |
| Standard | $13/user/month; starting price, billed annually · All core PBX features · Unlimited Canada & US calling · Basic call queues & analytics · Mobile & desktop apps | $13 a year |
| Plus | $27/user/month; starting price, billed annually · Everything in Standard · Advanced call center features · AI transcription & summarization · CRM integrations & API access | $27 a year |
As telair.net lists them, read 22 Sept 2026. The maker's own page has the final word.
Verdict
TELAIR Nova combines PBX controls, messaging, applications, and optional AI transcription features. Its Canadian hosting and broad routing options are notable, while plan prices and AI availability depend on the selected arrangement.
Facts from TELAIR Nova's own pages
- AI
- Its AI features include voicemail transcription, call recording transcription and summarization, and sentiment analysis for queues. · telair.net, 12 Oct 2026
- AI availability
- TELAIR says AI features are available on select plans and directs customers to contact it to learn which plan fits. · telair.net, 12 Oct 2026
- Analytics limit
- Historical analytics are available for up to two years, according to the hosted PBX page. · telair.net, 12 Oct 2026
- Auto attendant
- Yes · telair.net, 22 Sept 2026
- Business numbers
- multiple · telair.net, 22 Sept 2026
- Call handling
- Features include a multi-level auto attendant with customizable menus and routing, hunt groups, call parking, and time-based routing. · telair.net, 12 Oct 2026
- Calling
- The hosted PBX page says plans include unlimited calls within Canada and the USA. · telair.net, 12 Oct 2026
- Call routing
- custom · telair.net, 22 Sept 2026
- Desktop availability
- TELAIR Connect is listed for Windows, Mac, and Linux as a Progressive Web App, with a modern web browser required. · telair.net, 12 Oct 2026
- Desktop and mobile apps
- Yes · telair.net, 22 Sept 2026
- Free plan
- No · telair.net, 22 Sept 2026
- Integrations
- The hosted PBX page names Salesforce, HubSpot, Zoho, Pipedrive, Microsoft Teams, Microsoft Entra ID, and a REST API. · telair.net, 12 Oct 2026
- Messaging
- TELAIR lists SMS/MMS messaging among its core features. · telair.net, 12 Oct 2026
- Mobile availability
- The downloads page lists Cloud Softphone for iOS 13.0 or later and Android 6.0 or later; activation requires a QR code from support. · telair.net, 12 Oct 2026
- Product
- TELAIR describes its offering as a cloud hosted PBX and business communications system. · telair.net, 12 Oct 2026
- Security and data location
- TELAIR says it is Canadian-owned and operated, uses data centers across Canada, and that customer data never leaves the country. · telair.net, 12 Oct 2026
- Support
- TELAIR says each account has a dedicated support pod of three specialists and gives an average response time under two hours. · telair.net, 12 Oct 2026
- Uptime
- The hosted PBX page advertises a 99.99% uptime SLA and says its infrastructure has automatic failover and geo-redundant data centers. · telair.net, 12 Oct 2026
- Voicemail transcription
- Yes · telair.net, 22 Sept 2026
Where TELAIR Nova stands on Freedom251
- Business Phone Systems#82 of 174