Mitel MiVoice Business is a unified communications platform combining telephony, messaging, video conferencing, mobility, and contact center tools. It supports on-premises, private cloud, public cloud on AWS or Azure, and hybrid deployments, with a stated scale of 5 to 65,000 users on one platform architecture. Voice capabilities include PBX functions, advanced call control, mobility, IP desk phones, auto attendant, call routing, and voicemail transcription. MiCollab adds chat, video conferencing, screen sharing, file sharing, presence, and team workspaces on desktop and mobile. Single Number Reach, Hot Desking, and Teleworker mode support remote work. The platform describes real-time presence across Microsoft Teams and Zoom Workplace, native Mitel CX integration for omnichannel engagement, and industry integrations for healthcare, hospitality, financial services, government, and education. Local calling survivability can maintain service during WAN outages or data-center incidents and resynchronize afterward. Pricing is on request, with one-time CapEx or monthly subscription options.
Who it is for
MiVoice Business suits organizations needing unified communications across office, cloud, hybrid, desktop, and mobile environments. Its stated scale and industry integrations also address larger or specialized deployments.
What is good
- Supports on-premises, cloud, and hybrid deployment
- Scales from 5 to 65,000 users
- Includes telephony and collaboration tools
- Offers desktop and mobile apps
- Provides local calling survivability
What to know first
- Pricing is available only on request
- Deployment options may require substantial administration
- Some capabilities depend on Mitel products or integrations
Verdict
MiVoice Business brings calling, collaboration, mobility, and contact-center capabilities into one platform with broad deployment choices. Organizations should request pricing and assess the required deployment and integrations.
Mitel MiVoice Business plans and pricing
All plansCompared on business phone systems
- Auto attendant
- Yes
- Call routing
- advanced
- Voicemail transcription
- Yes
- Desktop and mobile apps
- Yes
