Freedom251 › Business Phone Systems
Hero Cloud PBX
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Free Trial Plan | Free 30 day trial; service automatically converts to Cloud Line at $4 + GST ($4.40 incl) per month. · 1 Australia phone number · 60 minutes to Australia landlines and mobiles · Cloud PBX and AI Voice features · no credit card required | Free |
| Flexi Lite | Monthly; prices exclude GST unless shown inclusive. · local AU number or port your own · 1 calling channel · unlimited free inbound calls · 300 minutes to AU/NZ fixed and mobiles and 70+ overseas destinations | A$1,011 a month |
| Flexi Power | Monthly; prices exclude GST unless shown inclusive. · local AU number or port your own · 1 calling channel · unlimited free inbound calls · 720 minutes to AU/NZ fixed and mobiles and 70+ overseas destinations | A$2,022 a month |
| Business SOHO | Monthly + GST. · 2 phone numbers · 5 calling channels · unlimited free extensions and inbound calls · 500 calling minutes to AU/NZ fixed and mobiles and 70+ overseas destinations | A$2,527.50 a month |
| Cloud Line | Monthly; prices exclude GST unless shown inclusive. · local AU number or port your own · 1 calling channel · unlimited free inbound calls · pay as you go calling | A$44.40 a month |
| Build your own plan — Cloud Line | Monthly; GST-inclusive price shown. · local AU number or port your own · 1 calling channel · unlimited free extensions and inbound calls · PAYG calling or calling bundle | A$44.40 a month |
| Business Starter | Monthly + GST. · 5 phone numbers · 10 calling channels · unlimited free extensions and inbound calls · 1000 calling minutes to AU/NZ fixed and mobiles and 70+ overseas destinations | A$5,055 a month |
| Business Pro | Monthly + GST. · 10 phone numbers · 20 calling channels · unlimited free extensions and inbound calls · 2000 calling minutes to AU/NZ fixed and mobiles and 70+ overseas destinations | On request |
As herointernet.com.au lists them, read 12 Oct 2026. The maker's own page has the final word.
Facts from Hero Cloud PBX's own pages
- AI features
- The vendor lists call transcription, sentiment analysis, AI voice agents, language translation and voicemail transcription. · herointernet.com.au, 12 Oct 2026
- Auto attendant
- Yes · herointernet.com.au, 22 Sept 2026
- Business numbers
- multiple · herointernet.com.au, 22 Sept 2026
- Business size
- The vendor says its solutions scale from small business to large enterprise, including call centres. · herointernet.com.au, 12 Oct 2026
- Call recording
- The Cloud PBX feature list says call recording is stored in the UK. · herointernet.com.au, 12 Oct 2026
- Call routing
- custom · herointernet.com.au, 22 Sept 2026
- Desktop and mobile apps
- Yes · herointernet.com.au, 22 Sept 2026
- Features
- Features include auto attendant, call recording, advanced voicemail, call forwarding, queues, hunt groups, analytics and reporting. · herointernet.com.au, 12 Oct 2026
- Free plan
- No · herointernet.com.au, 22 Sept 2026
- Included users
- 1 · herointernet.com.au, 22 Sept 2026
- Integrations
- The integrations page lists Microsoft Teams, Zoho CRM and LiveAgent integrations. · herointernet.com.au, 12 Oct 2026
- Plan limits
- The page says free extensions do not add to the calling channel count, while each Cloud Line adds one calling channel. · herointernet.com.au, 12 Oct 2026
- Pricing conditions
- The vendor describes its prepaid pricing as having no lock-in contract, and says bundled minutes do not roll over to the next monthly bill cycle. · herointernet.com.au, 12 Oct 2026
- Product
- Hero Cloud PBX is a hosted business phone system that manages calls, voicemail and communications over the internet. · herointernet.com.au, 12 Oct 2026
- Remote work
- The vendor says the service can be used from anywhere with a desk phone or Hero Connect on mobile devices. · herointernet.com.au, 12 Oct 2026
- Security
- The Cloud PBX feature page says Secure SIP supports TLS encryption and Secure RTP encrypts call audio. · herointernet.com.au, 12 Oct 2026
- Softphones
- Hero Connect is listed for Windows, macOS, Apple iOS and Android; the page also names Zoiper, Linphone and Bria as third-party softphones. · herointernet.com.au, 12 Oct 2026
- Support
- The homepage says support is available by phone, email, chat and a help centre. · herointernet.com.au, 12 Oct 2026
- Voicemail transcription
- Yes · herointernet.com.au, 22 Sept 2026
Where Hero Cloud PBX stands on Freedom251
- Business Phone Systems#77 of 167