Freedom251 › Business Phone Systems
Xelion
by Xelion
What Xelion is
Xelion is a cloud platform for business telephony and communications, developed by a company founded in 1988. It brings calls, chats and Microsoft Teams together, with advanced call routing, caller details, conversation history, availability indicators and call transfers. Auto attendant and voicemail transcription are supported, and every licence includes call recording with configurable playback access and retention. Desktop apps are listed for Windows and macOS, mobile apps for Android and iOS, plus web and API access. Xelion Plus adds an AI assistant for calls and chats, WhatsApp Business, and conversation analysis for sentiment and intent. Integrations include a marketplace, Microsoft 365, Teams, WordPress and custom systems through a documented REST API. Xelion states that its security system is ISO/IEC 27001:2023/A1:2024-certified, requires two-factor authentication for management and mobile logins, and hosts the service in redundant AWS data centres. Pricing is on request.
Who it suits
Xelion suits businesses needing cloud telephony across desktop, mobile, web and API channels. It is aimed at teams managing calls, chats, routing and integrations.
What it does well
- Combines calls, chats and Microsoft Teams
- Includes call recording with configurable retention
- Provides desktop and mobile apps
- Offers REST API and integration marketplace
- Requires two-factor authentication for key logins
What to know first
- Pricing is available only on request
- No free plan or free trial
- Advanced features such as Xelion Plus are separate
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Xelion licence | Fixed price per user; final price depends on setup and is confirmed by a Xelion partner. · Core features: calling, chat, reporting and future updates · No minimum number of users | On request |
As xelion.com lists them, read 12 Oct 2026. The maker's own page has the final word.
Verdict
Xelion combines business calling, chat, routing and collaboration across multiple platforms. It offers broad integration and security controls, while purchase details require a partner quotation.
Facts from Xelion's own pages
- Authentication
- Xelion requires two-factor authentication for its management tool and mobile app logins, and offers a Microsoft Entra ID OpenID connection. · xelion.com, 12 Oct 2026
- Auto attendant
- Yes · xelion.com, 22 Sept 2026
- Call handling
- The platform routes calls, shows caller information and conversation history, and lets teams see availability and transfer calls. · xelion.com, 12 Oct 2026
- Call recording
- Call recording is included in every Xelion licence, with configurable playback access and retention period. · xelion.com, 12 Oct 2026
- Call routing
- advanced · xelion.com, 22 Sept 2026
- Communication
- Xelion brings calls, chats and Microsoft Teams together in one place. · xelion.com, 12 Oct 2026
- Company history
- Xelion says it has designed and developed business telephony and communication software since 1988, and identifies Micha Cohen as its founder. · xelion.com, 12 Oct 2026
- Desktop and mobile apps
- Yes · xelion.com, 22 Sept 2026
- Devices
- The Xelion download page lists desktop apps for Windows and macOS and mobile apps for Android and iOS. · apps.xelion.com, 12 Oct 2026
- Founded
- 1988 · xelion.com, 28 Sept 2026
- Headquarters
- The Xelion website lists its UK contact address as Darley Abbey Mills, Derby DE22 1DZ. · xelion.com, 12 Oct 2026
- Hosting
- Xelion says its service is hosted in AWS data centres with multiple levels of redundancy. · xelion.com, 12 Oct 2026
- Integrations
- Xelion offers a marketplace of third-party integrations and supports connections with Microsoft 365, Teams, WordPress and custom systems through a documented REST API. · xelion.com, 12 Oct 2026
- Privacy
- Xelion says user data is stored securely, is GDPR compliant, and is not shared with third parties for analysis or product improvement. · xelion.com, 12 Oct 2026
- Product
- Xelion is a cloud communication platform for business telephony and communications. · xelion.com, 12 Oct 2026
- Security
- Xelion states that it holds an ISO/IEC 27001:2023/A1:2024-certified information security management system. · xelion.com, 12 Oct 2026
- Support
- Xelion works with selected partners who provide advice, installation, maintenance and local support. · xelion.com, 12 Oct 2026
- Voicemail transcription
- Yes · xelion.com, 22 Sept 2026
- Xelion Plus
- Xelion Plus offers an AI assistant for calls and chats, WhatsApp Business, and conversation analysis with sentiment and intent detection. · xelion.com, 12 Oct 2026
Where Xelion stands on Freedom251
- Business Phone Systems#73 of 167