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Ooma Enterprise
What Ooma Enterprise is
Ooma Enterprise is a paid, customizable UCaaS service for complex organizations, including distributed hospitality and healthcare businesses. Desktop and mobile apps support voice calls, chat, text messaging, and video meetings. The service offers an auto attendant, custom call routing, voicemail transcription, Ring Groups, and Caller Info Match. Contact center functions include intelligent routing, visual drag-and-drop call flows, automatic call distribution, IVR, skills-based routing, and ring groups. CRM connections include Salesforce, Zendesk, Microsoft Dynamics, Office 365, and ServiceNow, with click-to-call inside a CRM. Ooma describes deployment choices spanning SIP trunking, Microsoft Teams, POTS replacement, call center service, or full UCaaS. Apps run on Android and iOS, with desktop software for PC or Mac. An IP security option uses encryption and verified users for data between customer hardware and the cloud. Ooma says voicemail and recordings are not encrypted by default. Plans range from Standard at $19.99 per user per month to Call Center at $49.99 per user per month.
Who it suits
Ooma Enterprise suits complex or distributed organizations needing unified communications, custom deployment, CRM connectivity, and contact center routing. It also fits teams using Android, iOS, PC, or Mac applications.
What it does well
- Voice, chat, text, and video meetings
- Custom call routing and auto attendant
- CRM click-to-call integrations
- Skills-based contact center routing
- 24×7 North American-based support on Standard
What to know first
- No free plan
- Voicemail and recordings unencrypted by default
- Plans are priced per user monthly
- Some deployments require configuration
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Standard | Per User / Per Month · Business telephony · 50+ calling features · unlimited calling in the U.S., Canada and Mexico · desktop and mobile app · 24×7 North American-based support | $19.99 a month |
| Enhanced | Per User / Per Month · Everything in Standard · video meetings · call recording · voicemail transcription · CRM integration · business analytics · open API framework | $27.99 a month |
| Call Center | Per User / Per Month · Everything in Enhanced · automatic call distribution · IVR · unlimited call queues · skills-based routing · real-time reporting and wallboards | $49.99 a month |
As ooma.com lists them, read 12 Oct 2026. The maker's own page has the final word.
Verdict
Ooma Enterprise combines UCaaS applications with contact center, CRM, and deployment options for complex organizations. Administrators should account for its stated default encryption limits when configuring voicemail and recordings.
Facts from Ooma Enterprise's own pages
- Auto attendant
- Yes · ooma.com, 22 Sept 2026
- Call center
- Call Center features include intelligent routing, visual drag-and-drop call flows, ACD, IVR, skills-based routing and ring groups. · ooma.com, 12 Oct 2026
- Call routing
- custom · ooma.com, 22 Sept 2026
- Communications
- Its desktop and mobile apps support voice calls, chat, text messaging and video meetings. · ooma.com, 12 Oct 2026
- Customer calling
- Ring Groups can help route calls so they are answered promptly, and Caller Info Match can surface customer insights for employees. · ooma.com, 12 Oct 2026
- Desktop and mobile apps
- Yes · ooma.com, 22 Sept 2026
- Flexible deployment
- Ooma says it can recommend hybrid environments combining SIP trunking, Microsoft Teams, POTS replacement, call center or full UCaaS. · ooma.com, 12 Oct 2026
- Founded
- 2003 · ooma.com, 19 Oct 2026
- Free plan
- No · ooma.com, 22 Sept 2026
- Headquarters
- Sunnyvale, California, United States · ooma.com, 19 Oct 2026
- HIPAA limits
- Ooma says voicemail and call recordings are not encrypted by default; administrators can configure encrypted storage or disable related features. · ooma.com, 12 Oct 2026
- Integrations
- The CRM integration page names Salesforce, Zendesk, Microsoft Dynamics, Office 365 and ServiceNow, and describes click-to-call from within a CRM. · ooma.com, 12 Oct 2026
- Mobile and desktop
- Ooma Enterprise works on Android and iOS devices, and its desktop app is available for PC or Mac. · ooma.com, 12 Oct 2026
- Pricing model
- Ooma describes enterprise pricing as all-inclusive and seat-based, and says a custom quote is generated after a needs analysis. · ooma.com, 12 Oct 2026
- Product
- Ooma Enterprise is a customizable UCaaS solution for complex organizations, including distributed businesses in hospitality and healthcare. · ooma.com, 12 Oct 2026
- Security
- Ooma describes an IP security option that protects data sent between customer hardware and its cloud, including data encryption and verified users. · ooma.com, 12 Oct 2026
- Support and onboarding
- The enterprise page describes concierge deployment through a Customer Success Team and 24x7x365 access to customer success support. · ooma.com, 12 Oct 2026
- Voicemail transcription
- Yes · ooma.com, 22 Sept 2026
Where Ooma Enterprise stands on Freedom251
- Business Phone Systems#69 of 167