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No. 56of 174 ·Business Phone Systems

Ooma Enterprise

Windows · Mac · Android · iPhone · API· paid plans from $19.99/mo

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Freedom report

Two barsScore 6.4

  • Free tierNo free tier
  • Runs widely4 of 6 device platforms
  • DocumentedPlans, terms and facts published

Ooma Enterprise is a paid, customizable UCaaS service for complex organizations, including distributed hospitality and healthcare businesses. Desktop and mobile apps support voice calls, chat, text messaging, and video meetings. The service offers an auto attendant, custom call routing, voicemail transcription, Ring Groups, and Caller Info Match. Contact center functions include intelligent routing, visual drag-and-drop call flows, automatic call distribution, IVR, skills-based routing, and ring groups. CRM connections include Salesforce, Zendesk, Microsoft Dynamics, Office 365, and ServiceNow, with click-to-call inside a CRM. Ooma describes deployment choices spanning SIP trunking, Microsoft Teams, POTS replacement, call center service, or full UCaaS. Apps run on Android and iOS, with desktop software for PC or Mac. An IP security option uses encryption and verified users for data between customer hardware and the cloud. Ooma says voicemail and recordings are not encrypted by default. Plans range from Standard at 19.99 USD per user per month to Call Center at 49.99 USD per user per month.

Who it is for

Ooma Enterprise suits complex or distributed organizations needing unified communications, custom deployment, CRM connectivity, and contact center routing. It also fits teams using Android, iOS, PC, or Mac applications.

What is good

  • Voice, chat, text, and video meetings
  • Custom call routing and auto attendant
  • CRM click-to-call integrations
  • Skills-based contact center routing
  • 24×7 North American-based support on Standard

What to know first

  • No free plan
  • Voicemail and recordings unencrypted by default
  • Plans are priced per user monthly
  • Some deployments require configuration

Verdict

Ooma Enterprise combines UCaaS applications with contact center, CRM, and deployment options for complex organizations. Administrators should account for its stated default encryption limits when configuring voicemail and recordings.

Ooma Enterprise plans and pricing

All plans
Standard $19.99/mo Per User / Per Month Business telephony · 50+ calling features · unlimited calling in the U.S., Canada and Mexico · desktop and mobile app · 24×7 North American-based support ooma.com · 12 Oct 2026
Enhanced $27.99/mo Per User / Per Month Everything in Standard · video meetings · call recording · voicemail transcription · CRM integration · business analytics · open API framework ooma.com · 12 Oct 2026
Call Center $49.99/mo Per User / Per Month Everything in Enhanced · automatic call distribution · IVR · unlimited call queues · skills-based routing · real-time reporting and wallboards ooma.com · 12 Oct 2026

Compared on business phone systems

Free plan
No
Auto attendant
Yes
Call routing
custom
Voicemail transcription
Yes
Desktop and mobile apps
Yes

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