Avaya Cloud Office is a cloud communications platform for business voice, video, messaging, meetings, and collaboration. It provides desktop apps for Windows and Mac, mobile apps for Android and iOS, and browser access without a download. Phone features include multiple business numbers, custom call routing, an auto attendant, voicemail transcription, call recording, transfer, parking, and call flip between devices. The desktop app combines direct and team messaging, file sharing, tasks, meetings, calls, text messaging, and fax. Avaya lists integrations with CRM, support, productivity, collaboration, and automation services, including Office 365, G Suite, and Salesforce. Essentials supports up to 20 users. Standard removes the user limit and allows 100 meeting participants with meetings up to 24 hours. Premium supports 200 participants and eight-digit extensions. Ultimate includes unlimited storage.
Who it is for
It is aimed at businesses needing unified phone, meeting, messaging, and collaboration tools across desktop, mobile, and browser access.
What is good
- Works on Windows, Mac, Android, iOS, and browsers
- Includes custom call routing and voicemail transcription
- Desktop app combines messaging, tasks, calls, and fax
- Standard supports 100 meeting participants
- Administrators can enable meeting end-to-end encryption
What to know first
- No free plan is listed
- Plan prices are not provided
- Third-party integrations are outside listed agreements
- Data locations vary by service and geography
Verdict
Avaya Cloud Office brings business communications into one service with broad platform coverage and several plan tiers. Buyers should confirm pricing, data location, and how third-party integration terms apply to their setup.
Avaya Cloud Office plans and pricing
All plansCompared on business phone systems
- Free plan
- No
- Included users
- 20 users
- Business numbers
- multiple
- Auto attendant
- Yes
- Call routing
- custom
- Voicemail transcription
- Yes
- Desktop and mobile apps
- Yes
