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Avaya Cloud Office
What Avaya Cloud Office is
Avaya Cloud Office is a cloud communications platform for business voice, video, messaging, meetings, and collaboration. It provides desktop apps for Windows and Mac, mobile apps for Android and iOS, and browser access without a download. Phone features include multiple business numbers, custom call routing, an auto attendant, voicemail transcription, call recording, transfer, parking, and call flip between devices. The desktop app combines direct and team messaging, file sharing, tasks, meetings, calls, text messaging, and fax. Avaya lists integrations with CRM, support, productivity, collaboration, and automation services, including Office 365, G Suite, and Salesforce. Essentials supports up to 20 users. Standard removes the user limit and allows 100 meeting participants with meetings up to 24 hours. Premium supports 200 participants and eight-digit extensions. Ultimate includes unlimited storage.
Who it suits
It is aimed at businesses needing unified phone, meeting, messaging, and collaboration tools across desktop, mobile, and browser access.
What it does well
- Works on Windows, Mac, Android, iOS, and browsers
- Includes custom call routing and voicemail transcription
- Desktop app combines messaging, tasks, calls, and fax
- Standard supports 100 meeting participants
- Administrators can enable meeting end-to-end encryption
What to know first
- No free plan is listed
- Plan prices are not provided
- Third-party integrations are outside listed agreements
- Data locations vary by service and geography
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Essentials | Up to 20 users | On request |
| Essentials | Up to 20 users | On request |
| Premium | The page displays £24.99, £26.99, and £26.99 per user/month under Monthly and Annually pricing. · 2,000 inclusive regional outbound minutes per user · 1,000 inclusive free-phone inbound minutes per account · meetings up to 200 participants | On request |
| Standard | The page displays £19.99, £21.99, and £21.99 per user/month under Monthly and Annually pricing. · 750 inclusive regional outbound minutes per user · 250 inclusive free-phone inbound minutes per account · meetings up to 100 participants | On request |
| Ultimate | The page displays £29.99, £31.99, and £31.99 per user/month under Monthly and Annually pricing. · 4,000 inclusive regional outbound minutes per user · 2,000 inclusive free-phone inbound minutes per account · unlimited storage | On request |
As avaya.com lists them, read 22 Sept 2026. The maker's own page has the final word.
Verdict
Avaya Cloud Office brings business communications into one service with broad platform coverage and several plan tiers. Buyers should confirm pricing, data location, and how third-party integration terms apply to their setup.
Facts from Avaya Cloud Office's own pages
- Auto attendant
- Yes · avaya.com, 22 Sept 2026
- Browser access
- Avaya’s support article says users can access the unified app features through a browser login without a download. · support.avaya.com, 11 Oct 2026
- Business numbers
- multiple · avaya.com, 22 Sept 2026
- Call routing
- custom · avaya.com, 22 Sept 2026
- Data locations
- Avaya says Cloud Office data is stored in multiple locations in the EU, UK, or US, with specific locations depending on contracted services and geography. · avaya.com, 11 Oct 2026
- Desktop and mobile apps
- Yes · avaya.com, 22 Sept 2026
- Desktop platforms
- Avaya’s download instructions offer the desktop app for Windows or Mac. · documentation.avaya.com, 11 Oct 2026
- Free plan
- No · avaya.com, 22 Sept 2026
- Headquarters
- Morristown, New Jersey, USA · avaya.com, 7 Oct 2026
- Included users
- 20 · avaya.com, 22 Sept 2026
- Integration limitation
- Avaya states third-party integrations are outside the service and are not covered by its listed agreements, including its data processing and service level agreements. · support.avaya.com, 11 Oct 2026
- Integrations
- Avaya lists integrations across CRM, customer support, productivity, collaboration, and automation apps, with examples including Office 365, G Suite, and Salesforce. · support.avaya.com, 11 Oct 2026
- Intended customers
- Avaya presents Cloud Office as a solution for business communications and describes an offer for existing Avaya customers migrating to the service. · avaya.com, 11 Oct 2026
- Meeting security
- Administrators can enable end-to-end encryption for scheduled meetings, and the mobile app offers end-to-end encryption settings for meetings and calls. · documentation.avaya.com, 11 Oct 2026
- Messaging and collaboration
- The desktop app includes direct and team messaging, file sharing, tasks, meetings, phone calls, text messaging, and fax. · documentation.avaya.com, 11 Oct 2026
- Mobile platforms
- Avaya says the mobile app is available for Android and iOS devices. · documentation.avaya.com, 11 Oct 2026
- Phone features
- The mobile app supports call history, voicemail, call recordings, call transfer, call parking, and call flip between devices. · documentation.avaya.com, 11 Oct 2026
- Pricing caveat
- The pricing page’s promotional terms say its offer applied to agreements executed by June 27, 2023. · news.avaya.com, 11 Oct 2026
- Product
- Avaya describes Cloud Office as a cloud communications platform combining voice, video, messaging, meetings, and collaboration. · avaya.com, 11 Oct 2026
- Support
- Avaya lists UK support hours as Monday to Friday, 8:00 AM to 5:00 PM local time, with after-hours technical support for service outages through its OneCare portal or by phone. · support.avaya.com, 11 Oct 2026
- Voicemail transcription
- Yes · avaya.com, 22 Sept 2026
Where Avaya Cloud Office stands on Freedom251
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