Freedom251 › Business Phone Systems
Placetel
by Placetel
What Placetel is
Placetel is a cloud-based business phone system for teams, combining calling with messaging, meetings, call-center tools, and AI phone assistants. It includes more than 150 calling features, such as time-based routing, group calls, IVR, voicemail, and electronic fax. Teams can use multiple business numbers, custom call routing, an auto attendant, and voicemail transcription. Desktop, mobile, and browser apps are available, so Placetel says calls can be made without an IP phone. Integrations include Microsoft Teams, HubSpot, Salesforce, Pipedrive, DATEV, Zoho, and Freshdesk, with click-to-dial plus caller information and call notes in connected applications. API access is listed, and Enterprise adds a TAPI interface. Pricing starts at €6.90/user/mo, with a 30-day trial that ends automatically and requires no payment details. There is no free plan. Placetel supports Android, iOS, macOS, Windows, web, and API access.
Who it suits
Placetel suits teams needing cloud calling, business numbers, routing, and voicemail tools across desktop and mobile devices. Essentials and Business target teams starting at two employees, while Enterprise starts at five.
What it does well
- More than 150 phone features
- Multiple business numbers
- Custom call routing and auto attendant
- Voicemail transcription
- Broad integrations and API access
What to know first
- No free plan
- Paid service
- Enterprise starts at five employees
- Plan support varies by tier
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Essentials | pro Nutzer/Monat; 1 oder 24 Monate Laufzeit · ab 2 Mitarbeitern · 150+ Telefonie-Funktionen · Telefonie ab 1 Ct/Min · E-Mail-Support | €690 a month |
| Business | pro Nutzer/Monat; 1 oder 24 Monate Laufzeit · ab 2 Mitarbeitern · DE Allnet-Flatrate · Integrationen · Telefon- und E-Mail-Support | €990 a month |
| Enterprise | pro Nutzer/Monat; 1 oder 24 Monate Laufzeit · ab 5 Mitarbeitern · SSO (SAML) · TAPI · Premium-Support mit VIP-Hotline | €1,490 a month |
As placetel.de lists them, read 8 Oct 2026. The maker's own page has the final word.
Verdict
Placetel combines a broad business phone feature set with desktop, mobile, browser, and API access. Its 30-day trial and tiered support let teams evaluate the service before choosing a paid plan.
Facts from Placetel's own pages
- API
- The pricing feature table lists API access, and the Enterprise tier includes a TAPI interface. · placetel.de, 8 Oct 2026
- Apps
- Placetel offers desktop, mobile, and browser apps, and says users can make calls without an IP phone. · placetel.de, 8 Oct 2026
- Audience
- The pricing page presents Essentials and Business for teams starting at two employees and Enterprise for teams starting at five. · placetel.de, 8 Oct 2026
- Auto attendant
- Yes · placetel.de, 22 Sept 2026
- Business numbers
- multiple · placetel.de, 22 Sept 2026
- Calling features
- The phone system offers more than 150 features, including time-based routing, group calls, IVR, voicemail, and electronic fax. · placetel.de, 8 Oct 2026
- Call routing
- custom · placetel.de, 22 Sept 2026
- Company history
- Placetel says its story began in 2007 and that its cloud phone system launched in 2008. · placetel.de, 8 Oct 2026
- Company location
- The privacy notice identifies the service provider as Gamma Placetel GmbH at Lothringer Straße 56, 50677 Cologne, Germany. · placetel.de, 8 Oct 2026
- Desktop and mobile apps
- Yes · placetel.de, 22 Sept 2026
- Founded
- 2007 · placetel.de, 19 Oct 2026
- Free plan
- No · placetel.de, 22 Sept 2026
- Included users
- 2 · placetel.de, 22 Sept 2026
- Integration behavior
- The integration page describes click-to-dial and displaying caller information and call notes inside connected applications. · placetel.de, 8 Oct 2026
- Integrations
- Listed integrations include Microsoft Teams, HubSpot, Salesforce, Pipedrive, DATEV, Zoho, and Freshdesk. · placetel.de, 8 Oct 2026
- Product
- Placetel is a cloud-based business phone system with messaging, meetings, call-center features, and AI phone assistants. · placetel.de, 8 Oct 2026
- Security and privacy
- Placetel states that personal data is processed under the GDPR and German BDSG, and identifies protection of telecommunications secrecy as a priority. · placetel.de, 8 Oct 2026
- Support
- Essentials includes email ticket support, Business includes personal phone and email support, and Enterprise includes premium support with a VIP hotline. · placetel.de, 8 Oct 2026
- Trial
- The phone-system trial lasts 30 days, ends automatically, and requires no payment details. · placetel.de, 8 Oct 2026
- Voicemail transcription
- Yes · placetel.de, 22 Sept 2026
Where Placetel stands on Freedom251
- Business Phone Systems#40 of 167
- Unified Communications as a Service#9 of 27
- Telephony Software#11 of 29