Thirdlane Business Communications Platform provides voice, contact-center, messaging, customer applications, administration, and integrations for managed service providers and communications operators. Its voice system includes multi-tenant call routing, IVR, voicemail, recording, conferencing, trunks, phone provisioning, an auto attendant, and voicemail transcription. Thirdlane Connect adds calling, video meetings, messaging, presence, contacts, and file sharing through browser, desktop, and mobile applications. Contact-center tools include skills-based queues, callbacks, supervisor controls, call recording and review, and real-time or historical analytics. An optional AI voice-intelligence module can produce post-call summaries, sentiment, action items, and quality checks. Named CRM integrations include Salesforce, HubSpot, Zoho, Dynamics 365, and Pipedrive. Documented REST APIs, a System Management API, a Telephony Operations API, and outbound webhooks support integrations. Customers may run the platform on their own infrastructure or have Thirdlane operate a multi-tenant deployment. Self-hosted subscriptions are annual; managed subscriptions are monthly. Pricing is on request, with no free plan and free demo environments available.

Who it is for

It suits MSPs, ITSPs, UCaaS operators, multi-site enterprises, contact centers, and smaller organizations needing configurable communications infrastructure. Deployment can be self-hosted or managed by Thirdlane.

What is good

Multi-tenant routing and IVR
Desktop and mobile applications
Contact-center queues and analytics
Documented APIs and webhooks
Self-hosted or managed deployment

What to know first

Pricing is available only on request
No free plan
AI voice intelligence is optional

Verdict

Thirdlane covers business telephony, collaboration, contact-center operations, and integration in deployable configurations. Its feature set and deployment choices are aimed at organizations that can request a tailored commercial package.

Thirdlane Business Communications Platform plans and pricing

All plans

Per-seat (extensions) Price depends on seats, modules, deployment, support, and other requirements thirdlane.com · 12 Oct 2026

Per concurrent calls (channels) Price depends on call capacity, modules, deployment, support, and other requirements thirdlane.com · 12 Oct 2026

Compared on business phone systems

Free plan: No
Auto attendant: Yes
Call routing: custom
Voicemail transcription: Yes
Desktop and mobile apps: Yes

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The record

Purpose

Thirdlane provides business voice, contact center, messaging, customer applications, administration, and integration for MSPs and communications service providers.

Voice

The platform includes multi-tenant call routing, IVR, voicemail, recording, conferencing, trunks, and phone provisioning.

Connect apps

Thirdlane Connect provides calling, video meetings, messaging, presence, contacts, and file sharing through browser, desktop, and mobile applications.

Contact center

Contact center features include skills-based queues, callbacks, supervisor tools, call recording and review, and real-time and historical analytics.

AI voice intelligence can provide post-call summaries, sentiment, action items, and quality checks as an optional module.

Integrations

Included CRM integrations named on the pricing page include Salesforce, HubSpot, Zoho, Dynamics 365, and Pipedrive.

APIs

The platform includes a System Management API and Telephony Operations API, and describes documented REST APIs and outbound webhooks.

Security

Security controls include role-based administration, identity-provider sign-in, encrypted credentials, configurable retention, and TLS/SRTP options where endpoints support them.

Deployment

Customers can run Thirdlane on their own infrastructure or have Thirdlane operate a multi-tenant platform for them.

Licensing

Self-hosted subscriptions are annual, while Thirdlane-managed subscriptions are monthly; standard support is included and premium or 24x7 tiers are available.

Evaluation

The company offers free hands-on demo environments and dedicated proof-of-concept tenancy for larger deployments, with no evaluation duration stated.

Audience

The pricing page describes use by MSPs, ITSPs, UCaaS operators, multi-site enterprises, contact centers, and smaller organizations.