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NFON Cloudya

by NFON Cloudya

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NFON Cloudya's own site

What NFON Cloudya is

NFON Cloudya is a paid cloud telephony service for businesses that need several business numbers and controls for handling incoming calls. Its features include an auto attendant, custom call routing, and voicemail transcription. It is available through the web and apps for Windows, macOS, iOS, and Android. The listed plans are Cloudya Business Standard License at €6.80 a month and Cloudya Business Premium License at €9.90 a month. Germany pricing also lists one-time activation fees of €25.00 per seat for Standard and €35.00 per seat for Premium. Premium includes a softphone, AI transcription and conversation summaries, and Meet & Share video meetings. There is no free plan. Prices are shown for Germany. NFON Cloudya, the named maker, was founded in 2007 and is headquartered in Munich, Germany.

Who it suits

It suits businesses that want cloud telephony with multiple business numbers, configurable call routing, and voicemail transcription. Teams should compare the two paid licenses and their activation fees, using Germany pricing as the stated context.

What it does well

  • Supports multiple business numbers.
  • Includes an auto attendant and custom call routing.
  • Voicemail transcription is listed.
  • Available on web, Windows, macOS, iOS, and Android.
  • Premium includes AI summaries and video meetings.

What to know first

  • No free plan is listed.
  • Standard has a €25.00 one-time activation fee per seat in Germany.
  • Premium has a €35.00 one-time activation fee per seat in Germany.

Plans

PlanBilled and limitsPrice
Cloudya Business Standard LicensePrices shown for Germany; activation fee is €25.00 per seat, one-time.€6.80 a month
Cloudya Business Premium LicensePrices shown for Germany; activation fee is €35.00 per seat, one-time. · Softphone included · AI transcription and conversation summaries · Meet & Share video meetings€9.90 a month
Cloud Business Telephonyper seat per month€4.50 a month
NFON Cloud Telephonyper user per month · Meet & Share · audio/video conferencing · screen sharing · app suite · DNDOn request

As nfon.com lists them, read 22 Sept 2026. The maker's own page has the final word.

Verdict

Cloudya combines business calling features with web, desktop, and mobile access. The listed starting price is €6.80 a month, with a higher-priced Premium license and one-time activation fees in Germany.

Facts from NFON Cloudya's own pages

AI summaries
AI transcribes calls and voicemails, summarizes them and extracts follow-up actions. · nfon.com, 15 Oct 2026
API authentication
The CTI API uses login credentials to issue access and refresh tokens and supports bearer-authenticated endpoints. · nfon-ag.github.io, 15 Oct 2026
API documentation
NFON publishes REST/OpenAPI CTI documentation covering call control, extension data, device management and event streams. · nfon-ag.github.io, 15 Oct 2026
API event streaming
Presence, line-state and call updates can be delivered as Server-Sent Events or JSON snapshots selected by the HTTP Accept header. · nfon-ag.github.io, 15 Oct 2026
API licence
The public CTI API documentation identifies the API licence as NFON proprietary. · nfon-ag.github.io, 15 Oct 2026
API limitation
The CTI API currently handles calls arriving directly at an extension but excludes group calls, skill calls, queues, forwarded calls and multi-party conferences. · nfon-ag.github.io, 15 Oct 2026
Auto attendant
Yes · nfon.com, 22 Sept 2026
Business numbers
multiple · nfon.com, 22 Sept 2026
Call queues
Call queues keep callers waiting with recorded music or messages when staff are busy. · nfon.com, 15 Oct 2026
Call routing
Administrators can route calls by time periods and exceptions such as holidays. · nfon.com, 15 Oct 2026
Company customers
NFON says it serves more than 54,000 customers and has over 3,000 sales and solution partners. · corporate.nfon.com, 15 Oct 2026
Company founded
NFON states that the group was founded in 2007. · corporate.nfon.com, 15 Oct 2026
Company funding
Crunchbase lists NFON as a public post-IPO-equity company with seven funding rounds and investors including BayBG Venture Capital and Activate Venture Partners. · crunchbase.com, 15 Oct 2026
Company legal name
The maker is NFON AG, a German stock corporation headquartered in Munich. · financialfilings.com, 15 Oct 2026
Company size
NFON reports more than 400 employees across Europe. · corporate.nfon.com, 15 Oct 2026
CRM integrations
NFON advertises CRM Connect integrations with more than 60 CRM systems, including Salesforce, HubSpot and SAP. · nfon.com, 15 Oct 2026
Desktop and mobile apps
Yes · nfon.com, 22 Sept 2026
Device apps
Users can call through Cloudya web, desktop and iOS/Android mobile apps, as well as supported desk phones. · nfon.com, 15 Oct 2026
Founded
2007 · nfon.com, 28 Sept 2026
Free plan
No · nfon.com, 22 Sept 2026
Headquarters
Munich, Germany · nfon.com, 28 Sept 2026
Help and support
NFON’s Help Centre links to the admin portal, Cloudya web client, call-detail records, service status and developer resources. · nfon.com, 15 Oct 2026
IVR
Interactive voice response menus let callers navigate to departments using keypad selections. · nfon.com, 15 Oct 2026
Limit: administration workflow
A GetApp reviewer says button programming cannot be copied between users and must be repeated individually. · getapp.co.uk, 15 Oct 2026

Where NFON Cloudya stands on Freedom251

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