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Zoom Phone
by Zoom Phone
What Zoom Phone is
Zoom Phone is a cloud-based VoIP phone system for placing and receiving calls over broadband internet. It brings calling together with video, chat, SMS, and fax, with desktop and mobile apps and support for Android, iOS, Linux, macOS, and Windows. Phone plans include auto attendants, IVR, call queues, business-hours routing, call recording, and voicemail transcription. They also include AI tools for post-call summaries, voicemail prioritization, and task extraction. Businesses can port existing numbers or buy new ones; plans include a domestic phone number and support multiple business numbers. Zoom Phone offers integrations with Salesforce, Slack, Contact Center, Microsoft, and Google, while its APIs let developers add phone capabilities to custom apps. Global PSTN coverage spans 49+ countries, with an option to bring your own carrier. Zoom states 99.999% uptime and lists E911 and failover options through Zoom Phone Local Survivability. Its plan comparison lists 256-bit authentication and media encryption support and FedRAMP Moderate compliance. Plans start at $10/user/mo, and a free trial is available, but there is no free plan.
Who it suits
Zoom Phone suits organizations that need cloud calling and call-management tools across desktop and mobile, including IT, sales, retail, manufacturing, healthcare, and customer experience teams. It can also fit businesses seeking international calling coverage, integrations, or custom-app phone capabilities.
What it does well
- Combines calls, video, chat, SMS, and fax.
- Includes auto attendants, IVR, call queues, and call recording.
- Offers voicemail transcription and AI post-call tools.
- Supports number porting and multiple business numbers.
- Integrates with Salesforce, Slack, Microsoft, and Google.
- Lists 24x7 live chat and phone support.
What to know first
- There is no free plan.
- Team SMS summaries require the Customer Engagement Pack add-on.
- Metered calling starts at $10 per user per month.
Limits
There is no free plan. Metered calling starts at $10 per user per month; Team SMS summaries require the Zoom Phone Customer Engagement Pack add-on.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Metered calling | Starts at $10 per user per month · Metered calling plan | $10 a month |
| Unlimited North America | Starts at $15 per month per user · Unlimited plans in North America | $15 a month |
| Pro Global Select | Starts at $20 per month per user · 40+ countries and territories | $20 a month |
| US & CA Unlimited | billed annually · Domestic calling (unlimited or metered) · Domestic fax: 50 pages/month · International calling metered · Workplace Basic included | $16 a year |
| US & CA Unlimited | billed monthly · Domestic calling (unlimited or metered) · Domestic fax: 50 pages/month · International calling metered · Workplace Basic included | $18 a month |
| Pro Plus | billed annually · US & CA Unlimited · Workplace Pro included · 100 meeting participants · 10 GB cloud storage per user | $20.50 a year |
| Pro Plus | billed monthly · US & CA Unlimited · Workplace Pro included · 100 meeting participants · 10 GB cloud storage per user | $24 a month |
| Business Plus | billed annually · US & CA Unlimited · Workplace Business included · Unlimited domestic fax · 300 meeting participants · SSO and managed domains | $24.50 a year |
The first 8 of 9 plans, as zoom.com lists them, read 21 Sept 2026. The maker's own page has the final word. Every plan
Getting started
- Visit the Zoom Phone website.
- Choose a paid plan: Metered calling, Unlimited North America, or Pro Global Select.
- Start a free trial.
- Use the Android, iOS, Linux, macOS, or Windows apps.
- Port an existing phone number or purchase a new one.
Verdict
Choose Zoom Phone if you need a cloud phone system with routing tools, voicemail transcription, and connected communications across multiple platforms. Look elsewhere if you need a free plan; the listed starting option is paid, and Team SMS summaries require an add-on.
Questions
How much does Zoom Phone cost?
Pricing starts at $10/user/mo. Listed plans include Metered calling at $10 per user per month, Unlimited North America at $15 per user per month, and Pro Global Select at $20 per user per month.
Is there a free plan or trial?
There is no free plan, but a free trial is available.
Which platforms does Zoom Phone support?
Zoom Phone lists Android, iOS, Linux, macOS, and Windows, with desktop and mobile apps.
What calling features are included?
Plans include auto attendants, IVR, call queues, business-hours routing, call recording, and voicemail transcription.
What integrations does it list?
Zoom Phone lists Salesforce, Slack, Contact Center, Microsoft, and Google integrations.
Does it support international calling?
It offers global PSTN coverage in 49+ countries, or businesses can bring their own carrier.
Facts from Zoom Phone's own pages
- AI call tools
- Phone plans include post-call summaries, voicemail prioritization, and task extraction. · zoom.us, 11 Oct 2026
- Auto attendant
- Yes · zoom.com, 21 Sept 2026
- Business numbers
- multiple · zoom.com, 21 Sept 2026
- Calling and routing
- Plans include auto attendants and IVR, call queues, business-hours routing, call recording, and voicemail transcription. · zoom.us, 11 Oct 2026
- Call routing
- custom · zoom.com, 21 Sept 2026
- Cloud phone service
- Zoom Phone is a cloud VoIP phone system for making and receiving calls over broadband internet. · zoom.com, 11 Oct 2026
- Connected communications
- Zoom Phone supports calls, video, chat, SMS, and fax in Zoom’s connected phone solution. · zoom.com, 11 Oct 2026
- Custom apps
- Zoom Phone APIs let developers build phone capabilities into custom applications. · zoom.com, 11 Oct 2026
- Desktop and mobile apps
- Yes · zoom.com, 21 Sept 2026
- Founded
- 2011 · zoom.com, 23 Sept 2026
- Free plan
- No · zoom.com, 21 Sept 2026
- Global calling
- Zoom Phone offers global PSTN coverage in 49+ countries or the option to bring your own carrier. · zoom.com, 11 Oct 2026
- Integrations
- Zoom Phone lists integrations with Salesforce, Slack, Contact Center, Microsoft, and Google. · zoom.us, 11 Oct 2026
- Notable add-on
- Team SMS summaries require the Zoom Phone Customer Engagement Pack add-on. · zoom.us, 11 Oct 2026
- Phone numbers
- Plans support porting existing phone numbers or purchasing new numbers, and include a domestic phone number. · zoom.us, 11 Oct 2026
- Reliability and emergency features
- Zoom states 99.999% uptime and lists E911 support and failover options with Zoom Phone Local Survivability. · zoom.com, 11 Oct 2026
- Security and compliance
- Zoom Phone plan comparison lists 256-bit authentication and media encryption support and FedRAMP Moderate compliance. · zoom.us, 11 Oct 2026
- Paid from
- 10 · zoom.com, 21 Sept 2026
- Support
- Zoom Phone plans include 24x7 live chat and phone support. · zoom.us, 11 Oct 2026
- Voicemail transcription
- Yes · zoom.com, 21 Sept 2026
- Who it serves
- Zoom describes use cases for IT administration, sales, retail, manufacturing, healthcare, and customer experience teams. · zoom.com, 11 Oct 2026
Where Zoom Phone stands on Freedom251
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