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Dialpad Connect
What Dialpad Connect is
Dialpad Connect is a cloud business phone system for calls, chats and meetings across devices. It offers multiple business numbers, custom call routing, an auto attendant and voicemail transcription, with desktop, mobile and browser access. Its built-in AI creates call transcripts, highlights key moments and makes action-item checklists. Dialpad says users can provision lines and add global teams without complex infrastructure. The service works on Android, iOS, macOS, Windows and the web. Dialpad’s marketplace lists integrations including Salesforce, Slack, Microsoft Dynamics 365, Google Workspace and HubSpot. Standard includes calling, messaging, meetings, business phone features and one local virtual number per user. Pro adds local or international virtual numbers and advanced business communications features; Enterprise has custom pricing for larger businesses and complex requirements. Prices are not printed. There is no free plan, but a 14-day trial is available. Dialpad says calls and in-transit web requests use TLS encryption, while application data at rest uses AES 256-bit encryption on Google Cloud Platform. The company was founded in 2011 and is headquartered in San Ramon, California.
Who it suits
It suits businesses that need calls, messaging and meetings across desktop, mobile and browser, with call routing and voicemail transcription. Teams seeking AI-generated call summaries or multiple business numbers may also find its features relevant.
What it does well
- Works on five listed platforms, including web.
- Includes custom call routing and an auto attendant.
- AI creates transcripts and action-item checklists.
- Marketplace lists several business integrations.
- A 14-day trial is available.
What to know first
- There is no free plan.
- Plan prices are not printed.
- Enterprise uses custom pricing.
Limits
There is no free plan. Standard includes one local virtual phone number per user, while Pro adds local or international numbers and advanced communications features; Enterprise requirements use custom pricing.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Standard | user/month · Unlimited calls · AI-powered meetings · built-in messaging · real-time transcripts and call summaries | $15 a month |
| Pro | user/month · Standard features · key CRM integrations · 24/7 customer support | $25 a month |
| Enterprise | Contact us for pricing · 99.9% uptime · SSO · user access controls · unlimited office locations | On request |
As dialpad.com lists them, read 12 Oct 2026. The maker's own page has the final word.
Getting started
- Open the Dialpad Connect website
- Choose the 14-day trial or a paid plan
- Select a platform: web, Android, iOS, Windows, or Mac
- Provision business lines and add team members
- Connect supported services such as Salesforce, Slack, Microsoft Dynamics 365, Google Workspace, or HubSpot
Verdict
Dialpad Connect combines business calling with chat, meetings and AI-generated call notes across devices. Review the plan details and request pricing as needed, since no plan prices are listed.
Questions
Does Dialpad Connect have a free plan?
No. Dialpad offers a 14-day trial, but its pricing model is paid.
Which platforms does it support?
Dialpad Connect works on Android, iOS, macOS, Windows, and the web, with desktop and mobile apps.
What does the Standard plan include?
Standard includes calling, messaging, meetings, business phone features, and one local virtual phone number per user.
What integrations are listed?
The marketplace lists Salesforce, Slack, Microsoft Dynamics 365, Google Workspace, and HubSpot integrations.
What security and compliance controls are stated?
Dialpad states that it uses TLS in transit, AES 256-bit encryption at rest on Google Cloud Platform, SOC 2 Type II compliance, HIPAA-ready products, GDPR-related controls, role-based permissions, SAML, and SCIM.
Facts from Dialpad Connect's own pages
- Access controls
- Dialpad supports role-based permissions and SAML and SCIM access-management integrations. · dialpad.com, 12 Oct 2026
- AI call notes
- Its built-in AI provides call transcripts, highlights key moments, and creates action-item checklists. · dialpad.com, 12 Oct 2026
- Apps
- Dialpad provides downloads for iOS, Android, Windows, and Mac, and says the service also works in a browser. · dialpad.com, 12 Oct 2026
- Auto attendant
- Yes · dialpad.com, 21 Sept 2026
- Business numbers
- multiple · dialpad.com, 21 Sept 2026
- Business phone system
- Dialpad Connect is a cloud business phone system for calls, chats, and meetings across devices. · dialpad.com, 12 Oct 2026
- Call routing
- custom · dialpad.com, 21 Sept 2026
- Cloud setup
- Dialpad says users can provision lines and add global teams without complex infrastructure. · dialpad.com, 12 Oct 2026
- Company
- Dialpad describes its mission as transforming how businesses understand and act on customer conversations. · dialpad.com, 12 Oct 2026
- Compliance
- Dialpad states it is SOC 2 Type II compliant, offers HIPAA-ready products, and supports GDPR-related controls including retention policies and data subject access requests. · dialpad.com, 12 Oct 2026
- Desktop and mobile apps
- Yes · dialpad.com, 21 Sept 2026
- Founded
- 2011 · dialpad.com, 19 Oct 2026
- Free plan
- No · dialpad.com, 21 Sept 2026
- Headquarters
- San Ramon, California, USA · dialpad.com, 19 Oct 2026
- Integrations
- Dialpad's marketplace lists integrations including Salesforce, Slack, Microsoft Dynamics 365, Google Workspace, and HubSpot. · dialpad.com, 12 Oct 2026
- Security
- Dialpad says VoIP calls and in-transit web requests use TLS encryption, and application data at rest uses AES 256-bit encryption on Google Cloud Platform. · dialpad.com, 12 Oct 2026
- Voicemail transcription
- Yes · dialpad.com, 21 Sept 2026
Where Dialpad Connect stands on Freedom251
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- Business Phone Systems#34 of 167
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- Cloud Communication Platform#8 of 30
- Unified Communications Software#9 of 28