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Nextiva

by Nextiva

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What Nextiva is

Nextiva is a hosted VoIP PBX for business communications, with calling, messaging, and collaboration tools. Core includes inbound and outbound voice, business SMS, video meetings, screen and file sharing, call routing, and team chat. Listed call-handling features include auto attendants, local and toll-free numbers, advanced routing, call recording, voicemail transcription, and call forwarding. Engage adds customer-to-team SMS, toll-free service and minutes, advanced reporting, an inbound call center, live chat, and a chatbot. Apps are listed for Windows, macOS, Linux, iOS, and Android; a Chrome extension connects Nextiva Contact Center to a browser. Integrations include Salesforce, HubSpot, Zoho, Microsoft Teams, Zendesk, and others, though Nextiva recommends confirming availability for integrations not shown. The system requires at least 100 kbps upload speed per phone line. All cloud phone system plans include 24/7 customer support. Core is $15 a month, Engage is $25 a month, and Scale is $75 a month. There is no free plan or trial.

Who it suits

Nextiva describes its cloud phone system as suitable for small companies and able to scale to advanced unified communications as needs grow.

What it does well

  • Core includes voice, business SMS, video meetings, and team chat.
  • Call handling includes voicemail transcription and call recording.
  • Apps are listed for desktop and mobile operating systems.
  • All cloud phone system plans include 24/7 support.
  • Integrations include Salesforce, HubSpot, and Microsoft Teams.

What to know first

  • Requires at least 100 kbps upload speed per phone line.
  • No free plan is offered.
  • No free trial is offered.

Limits

There is no free plan or free trial. Contact center Essential starts at $ 75 /agent/mo, while Professional and Premium require contacting sales.

Plans

PlanBilled and limitsPrice
Core$23 Save 35% · Inbound/outbound voice · Business SMS · Video meetings · Screen/file sharing · Call routing · Team chat · Mobile app$15 a month
Engage$50 Save 50% · Everything in Core · Customer-to-team SMS · Toll-free number and minutes · Advanced reporting · Inbound call center · Live chat and chatbot$25 a month
ScaleVoice and web chat · Blended inbound/outbound · AI transcription and summaries · Skills-based routing · Journey orchestration$75 a month

As nextiva.com lists them, read 21 Oct 2026. The maker's own page has the final word.

Getting started

  1. Visit the Nextiva cloud phone system website.
  2. Choose Core at $15 a month, Engage at $25 a month, or Scale at $75 a month.
  3. Provide at least 100 kbps of upload speed per phone line.
  4. Download the app for Windows, macOS, Linux, iOS, or Android, or use the Chrome Extension for Nextiva Contact Center.
  5. Contact Nextiva to confirm availability for integrations not shown in its directory.

Verdict

Nextiva combines business calling with messaging, meetings, and collaboration features across its plans. The listed monthly options begin at $15 a month, and there is no free plan or trial.

Questions

How much does Nextiva cost?

Core costs $15 a month, Engage costs $25 a month, and Scale costs $75 a month. Contact center Essential starts at $ 75 /agent/mo; Professional and Premium require contacting sales.

Is there a free plan or trial?

No. The listed pricing facts say Nextiva has no free plan and no free trial.

Which platforms have apps?

Apps are listed for Windows, macOS, Linux, iOS, and Android. A Chrome Extension integrates Nextiva Contact Center into the browser.

What does the Core plan include?

Core lists inbound and outbound voice, business SMS, video meetings, screen and file sharing, call routing, team chat, and a mobile app.

Which integrations are listed?

The integrations directory names Salesforce, HubSpot, Zoho, Microsoft Teams, and Zendesk, among other apps. Nextiva advises contacting it to confirm availability for integrations not shown.

What upload speed does the phone system require?

Nextiva says a cloud phone system needs at least 100 kbps of upload speed per phone line.

Facts from Nextiva's own pages

Auto attendant
Yes · nextiva.com, 21 Sept 2026
Auto attendants
The phone system can present callers with menu prompts that route them to departments or staff. · nextiva.com, 21 Oct 2026
Bandwidth requirement
Standard calls require 100 kbps upload and download per simultaneous call, with zero packet loss and under 20 ms jitter recommended. · help.nextiva.com, 21 Oct 2026
Browser integration
Nextiva lists a Chrome Extension that integrates Nextiva Contact Center into the browser. · nextiva.com, 30 Sept 2026
Business numbers
multiple · nextiva.com, 21 Sept 2026
Call handling
The product page lists auto attendants, local and toll-free numbers, advanced call routing, call recording, voicemail transcription, and call forwarding. · nextiva.com, 30 Sept 2026
Calling and collaboration
The Core plan lists inbound and outbound voice, business SMS, video meetings, screen and file sharing, call routing, team chat, and a mobile app. · nextiva.com, 30 Sept 2026
Call recording
Nextiva supports recording calls in its virtual PBX and stores recordings for authorized access. · nextiva.com, 21 Oct 2026
Call routing
Administrators can route inbound calls using configured criteria, transfer calls and conference participants through the app. · nextiva.com, 21 Oct 2026
Company legal identity
Crunchbase lists the legal name as Nextiva, Inc., with Tomas Gorny and Tracy Conrad as founders. · crunchbase.com, 21 Oct 2026
Company profile
LinkedIn lists Nextiva as privately held, founded in 2008, headquartered in Scottsdale, Arizona, with 1,001–5,000 employees. · linkedin.com, 21 Oct 2026
Contact center pricing
The pricing page lists Essential contact center from $ 75 /agent/mo and says Professional and Premium require contacting sales. · nextiva.com, 30 Sept 2026
Desktop and mobile apps
Yes · nextiva.com, 21 Sept 2026
Developer extensibility
NEXT Studio is a visual no-code/low-code builder for journeys, workflows, reusable functions and AI chatbots across voice, chat, SMS, email and social channels. · help.nextiva.com, 21 Oct 2026
Documentation
The Customer Hub contains product-specific guides, FAQs and troubleshooting content, with 767 software articles listed across products. · help.nextiva.com, 21 Oct 2026
Funding and valuation
LinkedIn and Crunchbase state that Nextiva secured $200 million from Goldman Sachs Asset Management in 2021 at a reported $2.7 billion valuation. · crunchbase.com, 21 Oct 2026
Headquarters
Scottsdale, Arizona, United States · nextiva.com, 28 Sept 2026
HIPAA limits
HIPAA accounts disable or restrict voicemail-to-email, voicemail transcription and email-based fax functions, and SMS cannot carry protected health information. · nextiva.com, 21 Oct 2026
Independent product assessment
Fit Small Business scores Nextiva 4.3 out of 5 overall and cites unlimited voice/video calling, collaboration and a 99.999% uptime guarantee as strengths. · fitsmallbusiness.com, 21 Oct 2026
Integrations
Nextiva lists integrations for Salesforce, HubSpot, Microsoft Teams, Microsoft Dynamics, Google Calendar, Outlook, Zendesk, Shopify, ServiceNow, NetSuite, Square, Zoho and many other systems. · nextiva.com, 21 Oct 2026
Intended users
Nextiva describes the cloud phone system as suitable for small companies and says it can scale to advanced unified communications as needs grow. · nextiva.com, 30 Sept 2026
Internet requirement
Nextiva says a cloud phone system needs at least 100 kbps of upload speed per phone line. · nextiva.com, 30 Sept 2026
Limit: app reliability
Apple App Store reviewers describe missed notifications, random logouts, dropped calls, one-way audio and unreliable operation away from Wi-Fi. · apps.apple.com, 21 Oct 2026
Limit: contracts and billing
GetApp and Capterra reviews include complaints about difficult cancellation, continued charges, contract terms and limited account-management controls. · getapp.com, 21 Oct 2026

Where Nextiva stands on Freedom251

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