Bright Pattern Contact Center

Web · Windows · Mac · Self-hosted · API

Freedom report

Two barsScore 5.4

Runs widely3 of 6 device platforms
DocumentedPlans, terms and facts published

Bright Pattern Contact Center is ranked #84 of 126 in call center software on Freedom251, made by Bright Pattern Contact Center (Pleasanton, California, USA). It runs on API, macOS, Self-hosted, Web, Windows.

Bright Pattern Contact Center plans and pricing

All plans

Call Center Standard Inbound voice with IVR and ACD · Outbound voice with five dialing modes · Native recording brightpattern.com · 23 Sept 2026

Digital CX SMS/MMS and campaigns · Web chat · Video chat · Email · Social messengers brightpattern.com · 23 Sept 2026

Omnichannel CX Call Center Standard and Digital CX capabilities · Inbound voice with IVR and ACD · Outbound voice with five dialing modes · SMS/MMS and campaigns · Web chat, video chat, email, and social messengers brightpattern.com · 23 Sept 2026

Bright Pattern Mobile Inbound voice with IVR and ACD · Manual outbound voice · SMS/MMS · Web chat · Social messengers brightpattern.com · 23 Sept 2026

Call Center Standard Inbound voice (IVR, ACD) · Outbound voice (5 dialing modes) · Native recording brightpattern.com · 9 Oct 2026

Bright Pattern Mobile Inbound voice (IVR, ACD) · Outbound voice (manual only) · SMS/MMS · Web chat · Social messengers brightpattern.com · 9 Oct 2026

Compared on call center software

Free plan: No
Outbound dialer: Yes

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The record

Product: Bright Pattern describes its product as cloud contact center software for customer interactions across voice and digital channels.
Channels: Supported channels include voice, email, web chat, text, SMS, video, mobile apps, social media, and messenger apps.
Routing and dialing: The platform offers intelligent routing, queue management, IVR, ACD, and predictive dialing for inbound and outbound interactions.
Quality management: Its Omni QM system provides omnichannel quality management and allows monitoring of interactions across channels.
AI: Bright Pattern describes AI features including bots, agent assistance, speech and text analytics, and sentiment analysis.
Integrations: Named CRM integrations include Microsoft Dynamics, Salesforce, Zendesk, Oracle Service Cloud, and ServiceNow.
APIs: The platform supports third-party integrations through plug-and-play APIs.
Security and compliance: Bright Pattern states that it is compliant with SOC 2, TCPA, HIPAA, GDPR, PCI, and ISO 27001, and describes using encryption and access controls.
Recording limits: The pricing page says voice recording is included for 90 days and screen recording for 30 days in the base package, with an option to extend recording.
Support: Bright Pattern lists support phone numbers and a support email address on its contact page.
Deployment: The vendor provides hosting partner documentation for on-premises and private-cloud customers, which requires sign-in to view.
Who it serves: Bright Pattern says its cloud contact center supports businesses of any size, from small businesses to large enterprises.
Founded: 2010
Headquarters: San Bruno and Pleasanton, California, United States

Where it ranks on Freedom251

Best Call Center Software in 2026#84 of 126
Best Contact Center Software in 2026#36 of 39

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Sources

brightpattern.com/about-bright-pattern/· checked 9 Oct 2026
brightpattern.com/call-center-software-features/· checked 9 Oct 2026
brightpattern.com/customer-service/· checked 9 Oct 2026
brightpattern.com/iso-27001-compliant-call-center-softwar· checked 9 Oct 2026
brightpattern.com/cloud-call-center-software/· checked 9 Oct 2026
brightpattern.com/call-center-software-pricing/· checked 9 Oct 2026
brightpattern.com/contact-bright-pattern/· checked 9 Oct 2026
help.brightpattern.com/Main_Page· checked 9 Oct 2026
brightpattern.com· checked 28 Sept 2026