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Bright Pattern Contact Center
What Bright Pattern Contact Center is
Bright Pattern Contact Center is cloud contact center software for customer interactions across voice and digital channels. Supported channels include voice, email, web chat, text and SMS, video, mobile apps, social media, and messenger apps. Routing tools provide intelligent routing, queue management, IVR, ACD, and predictive dialing for inbound and outbound work. Omni QM supplies omnichannel quality management and interaction monitoring. AI capabilities include bots, agent assistance, speech and text analytics, and sentiment analysis. Named CRM integrations include Microsoft Dynamics, Salesforce, Zendesk, Oracle Service Cloud, and ServiceNow, while plug-and-play APIs support other integrations. Bright Pattern lists SOC 2, TCPA, HIPAA, GDPR, PCI, and ISO 27001 compliance, plus encryption and access controls. Base-package recording includes 90 days of voice and 30 days of screen recording, with extension available. Plans cover standard call-center functions, digital CX, combined omnichannel CX, and mobile capabilities. Pricing is paid and available on request, with no free plan. Bright Pattern says it serves businesses from small companies to large enterprises.
Who it suits
The platform is intended for businesses of any size needing voice, digital, or omnichannel contact-center operations. It also suits teams requiring routing, recording, supervisor tools, AI assistance, and CRM integration.
What it does well
- Supports voice and many digital channels
- Includes IVR, ACD, and predictive dialing
- Provides omnichannel quality management
- Offers named CRM integrations
- Lists multiple compliance standards
What to know first
- No free plan
- Pricing is available on request
- Base voice recording lasts 90 days
- Base screen recording lasts 30 days
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Call Center Standard | Inbound voice (IVR, ACD) · Outbound voice (5 dialing modes) · Native recording | On request |
| Bright Pattern Mobile | Inbound voice (IVR, ACD) · Outbound voice (manual only) · SMS/MMS · Web chat · Social messengers | On request |
| Digital CX | SMS/MMS · SMS/MMS campaigns · Web chat · Video chat · Email · Social messengers | On request |
| Omnichannel CX | Call Center Standard and Digital CX features · Inbound and outbound voice · SMS/MMS · Web chat · Video chat · Email · Social messengers | On request |
As brightpattern.com lists them, read 9 Oct 2026. The maker's own page has the final word.
Verdict
Bright Pattern Contact Center covers routing, dialing, quality management, AI assistance, recording, and digital channels in a cloud service. Its broad channel and CRM support is paired with request-based pricing and defined base recording periods.
Facts from Bright Pattern Contact Center's own pages
- AI
- Bright Pattern describes AI features including bots, agent assistance, speech and text analytics, and sentiment analysis. · brightpattern.com, 9 Oct 2026
- APIs
- The platform supports third-party integrations through plug-and-play APIs. · brightpattern.com, 9 Oct 2026
- Channels
- Supported channels include voice, email, web chat, text, SMS, video, mobile apps, social media, and messenger apps. · brightpattern.com, 9 Oct 2026
- Deployment
- The vendor provides hosting partner documentation for on-premises and private-cloud customers, which requires sign-in to view. · help.brightpattern.com, 9 Oct 2026
- Founded
- 2010 · brightpattern.com, 28 Sept 2026
- Free plan
- No · brightpattern.com, 23 Sept 2026
- Headquarters
- San Bruno and Pleasanton, California, United States · brightpattern.com, 28 Sept 2026
- Integrations
- Named CRM integrations include Microsoft Dynamics, Salesforce, Zendesk, Oracle Service Cloud, and ServiceNow. · brightpattern.com, 9 Oct 2026
- Outbound dialer
- Yes · brightpattern.com, 23 Sept 2026
- Product
- Bright Pattern describes its product as cloud contact center software for customer interactions across voice and digital channels. · brightpattern.com, 9 Oct 2026
- Quality management
- Its Omni QM system provides omnichannel quality management and allows monitoring of interactions across channels. · brightpattern.com, 9 Oct 2026
- Recording limits
- The pricing page says voice recording is included for 90 days and screen recording for 30 days in the base package, with an option to extend recording. · brightpattern.com, 9 Oct 2026
- Routing and dialing
- The platform offers intelligent routing, queue management, IVR, ACD, and predictive dialing for inbound and outbound interactions. · brightpattern.com, 9 Oct 2026
- Security and compliance
- Bright Pattern states that it is compliant with SOC 2, TCPA, HIPAA, GDPR, PCI, and ISO 27001, and describes using encryption and access controls. · brightpattern.com, 9 Oct 2026
- Support
- Bright Pattern lists support phone numbers and a support email address on its contact page. · brightpattern.com, 9 Oct 2026
- Who it serves
- Bright Pattern says its cloud contact center supports businesses of any size, from small businesses to large enterprises. · brightpattern.com, 9 Oct 2026
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