Best Contact Center Software in 2026
Updated
In short: Webex App is ranked #1 of 38 as of 5 October 2026, ahead of Agentforce Vibes and Freshdesk. The best-ranked option with a free plan is Agentforce Vibes. The lowest first paid tier on this page is Daktela Contact Center at €12/mo.
Teams choosing contact center software can weigh how each option supports customer conversations and agent oversight. Channel coverage, IVR and outbound dialer help frame the communication capabilities; call recording and supervisor tools add criteria for reviewing interactions. Deployment, free-plan availability and “Paid from” pricing can also inform your comparison. Webex App, Agentforce Vibes and Freshdesk are among the entries, as are Mitel Secure Cloud and 8x8 Contact Center. Compare the listed capabilities with the channels your team handles and the operational tools it needs, then consider which deployment and pricing details fit your requirements.
38 contact center software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
3 of the 25 here have a free tier you can use, 0 have open-source code on record, and 0 have full bars: free, open, on most of your devices and documented.
| # | App | Signal | Free tier | Open code | Devices | From | Score |
|---|---|---|---|---|---|---|---|
| 1 | Webex AppWeb · Windows · Mac · Android · iPhone | Three bars | — | 5 of 6 | Free | 6.7 | |
| 2 | Agentforce VibesWeb · Android · iPhone | Three bars | — | 3 of 6 | $125/mo | 6.4 | |
| 3 | FreshdeskAPI | Two bars | — | 0 of 6 | $19/mo | 6.3 | |
| 4 | Zoom SchedulerWeb · Windows · Mac · Linux · Android · iPhone | Two bars | — | — | 6 of 6 | — | 5.8 |
| 5 | Mitel Secure CloudWeb · Windows · Mac · Android · iPhone | Two bars | — | — | 5 of 6 | — | 5.7 |
| 6 | Enghouse CCaaSWeb · API | One bar | — | — | 1 of 6 | — | 5.4 |
| 7 | VICIdialWeb · Android · iPhone | One bar | — | — | 3 of 6 | — | 5.4 |
| 8 | 8x8 Contact CenterWeb · Windows · Mac · Android · iPhone · API | Two bars | — | — | 5 of 6 | — | 5.3 |
| 9 | Comm100 Contact CenterWeb · Windows · Mac · Android · iPhone · Self-hosted · API | Two bars | — | — | 5 of 6 | $27/mo | 5.3 |
| 10 | Daktela Contact CenterWeb · Windows · Mac · Android · iPhone · API | Two bars | — | — | 5 of 6 | €12/mo | 5.3 |
| 11 | Dialpad SupportWeb · Windows · Mac · Android · iPhone · API · Extension | Two bars | — | — | 5 of 6 | $8,095/mo | 5.3 |
| 12 | Genesys Cloud CXWeb · Windows · Mac · Android · iPhone | Two bars | — | — | 5 of 6 | $75/mo | 5.3 |
| 13 | VivochaWeb · Android · iPhone | One bar | — | — | 3 of 6 | — | 5.3 |
| 14 | Amazon ConnectWeb · Android · iPhone · API | Two bars | — | — | 3 of 6 | — | 5.2 |
| 15 | ConvosoWeb | No signal | — | — | 1 of 6 | — | 5.2 |
| 16 | Exotel Contact CenterWeb · Windows · Mac · Linux · API | Two bars | — | — | 4 of 6 | $70/mo | 5.2 |
| 17 | MyOperatorWeb · Android · iPhone · API | Two bars | — | — | 3 of 6 | ₹5,000/mo | 5.2 |
| 18 | OdigoWeb · Android · iPhone · API | Two bars | — | — | 3 of 6 | €40/mo | 5.2 |
| 19 | storm CONTACTWeb | No signal | — | — | 1 of 6 | — | 5.2 |
| 20 | Toku Contact CentreWeb | No signal | — | — | 1 of 6 | — | 5.2 |
| 21 | Vocalcom Hermes360Web | No signal | — | — | 1 of 6 | — | 5.2 |
| 22 | Alvaria CloudNo platforms listed | No signal | — | — | 0 of 6 | — | 5.1 |
| 23 | Exotel Contact CenterWeb · Android · iPhone · Self-hosted · API | Two bars | — | — | 3 of 6 | — | 5.1 |
| 24 | Knowlarity Cloud Contact CenterWeb · Android · iPhone | Two bars | — | — | 3 of 6 | ₹1,999/mo | 5.1 |
| 25 | NatterboxWeb · Android · iPhone · Extension | Two bars | — | — | 3 of 6 | $82/mo | 5.1 |
Compare all 25 in a table
| # | App | Score | Free plan | From | Free plan | Paid from | IVR | Deployment |
|---|---|---|---|---|---|---|---|---|
| 1 | Webex App | 6.7 | Free plan | Free | Yes | — | — | — |
| 2 | Agentforce Vibes | 6.4 | Free plan | $125/mo | Yes | — | — | — |
| 3 | Freshdesk | 6.3 | Free plan | $19/mo | No | — | — | — |
| 4 | Zoom Scheduler | 5.8 | No | — | No | — | — | — |
| 5 | Mitel Secure Cloud | 5.7 | No | — | — | — | Yes | hybrid |
| 6 | Enghouse CCaaS | 5.4 | No | — | — | — | Yes | cloud |
| 7 | VICIdial | 5.4 | No | — | Yes | — | — | — |
| 8 | 8x8 Contact Center | 5.3 | No | — | No | — | — | — |
| 9 | Comm100 Contact Center | 5.3 | No | $27/mo | No | — | Yes | — |
| 10 | Daktela Contact Center | 5.3 | No | €12/mo | No | — | Yes | cloud |
| 11 | Dialpad Support | 5.3 | No | $8,095/mo | No | 80 /user/mo | — | — |
| 12 | Genesys Cloud CX | 5.3 | No | $75/mo | No | 75 /user/mo | — | — |
| 13 | Vivocha | 5.3 | No | — | — | — | — | cloud |
| 14 | Amazon Connect | 5.2 | No | — | No | — | — | — |
| 15 | Convoso | 5.2 | No | — | — | — | — | — |
| 16 | Exotel Contact Center | 5.2 | No | $70/mo | — | — | Yes | hybrid |
| 17 | MyOperator | 5.2 | No | ₹5,000/mo | No | — | Yes | cloud |
| 18 | Odigo | 5.2 | No | €40/mo | — | — | Yes | cloud |
| 19 | storm CONTACT | 5.2 | No | — | — | — | — | — |
| 20 | Toku Contact Centre | 5.2 | No | — | — | — | Yes | cloud |
| 21 | Vocalcom Hermes360 | 5.2 | No | — | — | — | Yes | — |
| 22 | Alvaria Cloud | 5.1 | No | — | — | — | Yes | cloud |
| 23 | Exotel Contact Center | 5.1 | No | — | No | — | Yes | cloud |
| 24 | Knowlarity Cloud Contact Center | 5.1 | No | ₹1,999/mo | No | — | Yes | cloud |
| 25 | Natterbox | 5.1 | No | $82/mo | No | 82 /user/mo | Yes | cloud |
Is your app on this list?
Numbered spots on this list can be sponsored, and a sponsored row is labelled as paid.
Questions about this list
Which contact center software is ranked first on Freedom251?
Webex App is ranked #1 of 38 with a score of 6.7. Agentforce Vibes is second and Freshdesk third.
How many of these have a free plan?
3 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Daktela Contact Center has the lowest first paid tier we found: €12/mo.
How is this list ranked?
Ranked free-and-open first: a usable free tier and open-source code, then the platforms it runs on and its documentation.