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No. 5 of 126 ·Call Center Software

8x8 Contact Center

Web · Windows · Mac · Android · iPhone · API

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Freedom report

Two barsScore 6.8

  • Free tierNo free tier on record
  • Open codeNo open-source code on record
  • Runs widely5 of 6 device platforms
  • DocumentedPlans, terms and facts published

8x8 Contact Center is a platform for bringing agents, tools, and customer interactions together. It supports voice, chat, email, SMS, RCS, video, and social channels, with inbound calling, outbound dialing, and an IVR builder. AI capabilities include conversational AI, agent assistance, routing, and self-service flows. Speech analytics, unified interaction data, and a supervisor workspace support interaction analysis, while workforce tools cover forecasting, scheduling, and tracking. Out-of-the-box CRM integrations include NetSuite, Salesforce, Zendesk, Microsoft Dynamics, and 8x8’s local CRM. These integrations support screen pops, click-to-dial, chat management, and single sign-on. APIs cover analytics, CRM records, chat, calls, campaigns, recordings, and reporting. Security controls described by 8x8 include role-based access with SSO and MFA, encryption in transit and at rest, configurable password policies, and fraud monitoring. The product page displays compliance marks for HIPAA, ISO 27001, FISMA, GDPR, PCI DSS, and SOC 2 Type II. Pricing is custom; prospective customers are directed to sales for a quote. Phone support is listed Monday through Saturday, 6am–6pm PT, alongside online support resources.

Who it is for

It suits contact center teams handling customer interactions across voice and digital channels. Teams looking for CRM integrations, workforce tools, and interaction analytics may want to review its custom offering.

What is good

  • Supports voice, chat, email, SMS, RCS, video, and social
  • Includes inbound calling, outbound dialing, and IVR
  • Offers forecasting, scheduling, and workforce tracking
  • Out-of-the-box integrations include Salesforce and Zendesk
  • Phone support is available Monday through Saturday

What to know first

  • No free plan is listed
  • Pricing requires a sales quote
  • Phone support hours are Monday through Saturday, 6am–6pm PT

Verdict

8x8 Contact Center combines omnichannel interaction tools with workforce features, APIs, and CRM integrations. Pricing is custom, so prospective customers need to contact sales for a quote.

8x8 Contact Center plans and pricing

All plans
8x8 Contact Center Not published Custom plan · Contact sales for a quote 8x8.com · 28 Sept 2026

Compared on call center software

Free plan
No

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