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8x8 Contact Center

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8x8 Contact Center's own site

What 8x8 Contact Center is

8x8 Contact Center is a platform for bringing agents, tools, and customer interactions together. It supports voice, chat, email, SMS, RCS, video, and social channels, with inbound calling, outbound dialing, and an IVR builder. AI capabilities include conversational AI, agent assistance, routing, and self-service flows. Speech analytics, unified interaction data, and a supervisor workspace support interaction analysis, while workforce tools cover forecasting, scheduling, and tracking. Out-of-the-box CRM integrations include NetSuite, Salesforce, Zendesk, Microsoft Dynamics, and 8x8’s local CRM. These integrations support screen pops, click-to-dial, chat management, and single sign-on. APIs cover analytics, CRM records, chat, calls, campaigns, recordings, and reporting. Security controls described by 8x8 include role-based access with SSO and MFA, encryption in transit and at rest, configurable password policies, and fraud monitoring. The product page displays compliance marks for HIPAA, ISO 27001, FISMA, GDPR, PCI DSS, and SOC 2 Type II. Pricing is custom; prospective customers are directed to sales for a quote. Phone support is listed Monday through Saturday, 6am–6pm PT, alongside online support resources.

Who it suits

It suits contact center teams handling customer interactions across voice and digital channels. Teams looking for CRM integrations, workforce tools, and interaction analytics may want to review its custom offering.

What it does well

  • Supports voice, chat, email, SMS, RCS, video, and social
  • Includes inbound calling, outbound dialing, and IVR
  • Offers forecasting, scheduling, and workforce tracking
  • Out-of-the-box integrations include Salesforce and Zendesk
  • Phone support is available Monday through Saturday

What to know first

  • No free plan is listed
  • Pricing requires a sales quote
  • Phone support hours are Monday through Saturday, 6am–6pm PT

Limits

There is no free plan. The Contact Center plan is custom, and prospective customers are directed to request a quote or contact sales; the facts do not describe a quota or feature limit for that plan.

Plans

PlanBilled and limitsPrice
8x8 Contact CenterCustom plan · Contact sales for a quoteOn request

As 8x8.com lists them, read 28 Sept 2026. The maker's own page has the final word.

Getting started

  1. Visit https://www.8x8.com/products/contact-center.
  2. Contact sales to request a quote for the custom plan.
  3. Choose a supported platform: Android, iOS, macOS, web, or Windows.
  4. Coordinate deployment with 8x8; the company says its migration strategy supports deployments in days with minimal disruption.

Verdict

8x8 Contact Center combines omnichannel interaction tools with workforce features, APIs, and CRM integrations. Pricing is custom, so prospective customers need to contact sales for a quote.

Questions

Does 8x8 Contact Center have a free plan?

No. The listed pricing model is paid, and there is no free plan.

How much does 8x8 Contact Center cost?

The Contact Center plan is custom, with pricing available by contacting sales for a quote. The listed paid-from amount is 99 /mo.

Which platforms does it support?

The listed platforms are Android, iOS, macOS, web, and Windows.

Which CRM integrations are available?

Out-of-the-box CRM integrations include NetSuite, Salesforce, Zendesk, Microsoft Dynamics, and 8x8’s local CRM.

What channels does it support?

Its customer interaction channels include voice, chat, email, SMS, RCS, video, and social.

Who makes 8x8 Contact Center?

8x8 was founded in 1987 and is headquartered in Campbell, California, United States.

Facts from 8x8 Contact Center's own pages

AI
Its AI features include conversational AI, agent assistance, AI routing, and self-service flows. · 8x8.com, 28 Sept 2026
Analytics
Contact Center features speech analytics, unified interaction data, and a supervisor workspace. · 8x8.com, 28 Sept 2026
APIs
Contact Center APIs cover analytics, CRM records, chat, calls, campaigns, recordings, and reporting. · help.8x8.com, 28 Sept 2026
Channels
The platform supports voice, chat, email, SMS, RCS, video, and social channels. · 8x8.com, 28 Sept 2026
Compliance
The product page displays compliance marks for HIPAA, ISO 27001, FISMA, GDPR, PCI DSS, and SOC 2 Type II. · 8x8.com, 28 Sept 2026
CRM integration features
CRM integrations support features such as screen pops, click-to-dial, chat management, and single sign-on. · help.8x8.com, 28 Sept 2026
Deployment
8x8 says its hardened communications platform migration strategy supports deployments in days with minimal disruption. · 8x8.com, 28 Sept 2026
Digital channel scope
omnichannel · 8x8.com, 23 Sept 2026
Founded
1987 · 8x8.com, 28 Sept 2026
Free plan
No · 8x8.com, 23 Sept 2026
Headquarters
Campbell, California, United States · 8x8.com, 28 Sept 2026
Inbound calling
Yes · 8x8.com, 23 Sept 2026
Integrations
Its out-of-the-box CRM integrations include NetSuite, Salesforce, Zendesk, Microsoft Dynamics, and its local CRM. · help.8x8.com, 28 Sept 2026
IVR builder
Yes · 8x8.com, 23 Sept 2026
Outbound dialer
Yes · 8x8.com, 23 Sept 2026
Pricing
8x8 describes Contact Center pricing as a custom plan and directs prospective customers to request a quote or chat with sales. · 8x8.com, 28 Sept 2026
Purpose
8x8 Contact Center brings agents, tools, and customer interactions together in a contact center platform. · 8x8.com, 28 Sept 2026
Security
8x8 describes role-based access with SSO and MFA, encryption in transit and at rest, configurable password policies, and fraud monitoring. · 8x8.com, 28 Sept 2026
Support
8x8 says its experts are available by phone Monday through Saturday, 6am–6pm PT, and provides online support resources. · 8x8.com, 28 Sept 2026
Workforce management
Yes · 8x8.com, 23 Sept 2026
Workforce tools
The platform offers forecasting, scheduling, and tracking to help optimize workforce performance. · 8x8.com, 28 Sept 2026

Where 8x8 Contact Center stands on Freedom251

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