Side by side
8x8 Contact Center vs Amazon Q
Both stand on agent assist software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Paid AndroidAPIiPhone+3
8x8 Contact Center combines omnichannel interaction tools with workforce features, APIs, and CRM integrations. Pricing is custom, so prospective customers need to contact sales for a quote.
Visit 8x8 Contact Center
Free plan AndroidAPIExtension+5
Choose Amazon Q if its developer allowances or business response and consumption options match your work. Look elsewhere if you need a plan without the listed request, code-line, response-size, or unit limits.
Visit Amazon QThe facts
| 8x8 Contact Center | Amazon Q | |
|---|---|---|
| Free plan | No | Yes |
| Open source | Not published | No |
| Runs on | Android, API, iPhone, Mac, Web, Windows | Android, API, Extension, iPhone, Linux, Mac, Web, Windows |
| Lowest paid plan | Free or on request | See the plans |
| Plans published | 1 | 15 |
| Maker | Not published | Not published |
| Website | 8x8.com | aws.amazon.com |
| On agent assist software | #2 of 24 | #1 of 24 |
8x8 Contact Center: what it does well
- Supports voice, chat, email, SMS, RCS, video, and social
- Includes inbound calling, outbound dialing, and IVR
- Offers forecasting, scheduling, and workforce tracking
- Out-of-the-box integrations include Salesforce and Zendesk
- Phone support is available Monday through Saturday
What to know first
- No free plan is listed
- Pricing requires a sales quote
- Phone support hours are Monday through Saturday, 6am–6pm PT
Amazon Q: what it does well
- Free Developer tier includes 50 agentic requests monthly.
- Developer Free includes 1,000 monthly code lines for Java upgrades.
- Business plans offer response-size and consumption options.
- Supports file uploads, app integrations, and team workspaces.
What to know first
- Developer Free limits Java upgrades to 1,000 code lines monthly.
- Business Lite responses are limited to approximately one page.
- Business Consumption includes 30,000 units per month.
Alternatives to 8x8 Contact Center Alternatives to Amazon Q The whole list