FREEDOM251

Freedom251 › Customer Service

Free and open first

Best Agent Assist Software in 2026

Agent assist software provides customer service agents with information and prompts around customer conversations. Compared on real-time guidance, knowledge retrieval, suggested replies, and next-best actions, the entries show several kinds of assistance to weigh. Amazon Q, Google Agent Assist, and Zoom Scheduler are among the options. Conversation summaries and supported channels add workflow context; free-plan availability and paid-from pricing provide cost details. Consider which kinds of guidance suit your team’s interactions and which channels your agents handle, then compare the listed capabilities.

  1. 1

    Amazon Q

    Free plan AndroidAPIExtension+5

    Choose Amazon Q if its developer allowances or business response and consumption options match your work.

    7.6 Free plan · paid from $3/user/mo · 60-day trial Visit site
  2. 2

    8x8 Contact Center

    Paid AndroidAPIiPhone+3

    8x8 Contact Center combines omnichannel interaction tools with workforce features, APIs, and CRM integrations. Pricing is custom, so prospective customers need to contact sales for a quote.

    6.1 Pricing on request Visit site
  3. 3

    Balto QA

    Paid APIMacWeb+1

    Balto QA combines automated scoring with live agent assistance, supervisor alerts, coaching, and call summaries.

    6.0 Pricing on request Visit site
  4. 4

    Cresta

    Paid APIExtensionWeb

    Choose Cresta if a large enterprise operation needs AI agents, agent guidance, conversation analysis, and operational controls in one customer experience platform.

    5.7 Pricing on request Visit site
  5. 5

    Agent Assist (auto-AGENTS™)

    Paid Web

    Agent Assist combines live guidance for agents with alerts and interaction scoring for supervisors.

    5.6 Pricing on request Visit site
  6. 6

    Feelingstream

    Paid APIMacSelf-hosted+2

    Feelingstream brings conversation analysis, quality scoring, transcription, and live agent guidance into one platform.

    5.6 Pricing on request Visit site
  7. 7

    AgentAssist

    Paid APIWeb

    AgentAssist combines call analytics, quality review, coaching, and real-time assistance for contact centers.

    5.5 Pricing on request Visit site
  8. 8

    Collab Agent Assist

    Paid API

    Consider Collab Agent Assist if your contact center needs real-time guidance, suggested replies and post-call recaps integrated with its workflows.

    5.5 Pricing on request Visit site
  9. 9

    Forethought Solve

    Paid APIWeb

    Choose Solve if your support team needs an AI agent across multiple channels, with workflow actions and contextual human handoffs.

    5.5 Pricing on request Visit site
  10. 10

    Google Agent Assist

    Paid APIWeb

    Agent Assist brings guidance, transcription, and training tools to customer support workflows. Review the chat billing basis and preview caveat when considering it.

    5.5 From $0.00 Visit site
  11. 11

    Mitel Agent Assist

    Paid Web

    Choose Mitel Agent Assist if your contact center uses Mitel Virtual Agent and needs conversation context and suggested replies for human handoffs.

    5.2 Pricing on request Visit site
  12. 12

    Observe.AI Real-Time Agent Assist

    Paid API

    Observe.AI Real-Time Agent Assist focuses on in-conversation guidance, supervisor visibility, and continuity between AI and human agents.

    5.2 Pricing on request Visit site
  13. 13

    Puzzel Advanced Agent Assist

    Paid Web

    Advanced Agent Assist combines customer context, summaries, sentiment indications, and in-conversation guidance for contact centre agents.

    5.1 Pricing on request Visit site
  14. 14

    Sprinklr Service

    by Sprinklr Service
    Paid APIWeb

    Sprinklr Service combines cross-channel contact center tools, AI assistance and configurable routing in an enterprise platform. Prospective customers need to request pricing and a demo to evaluate it.

    5.1 Pricing on request Visit site
  15. 15

    Uniphore U-Assist

    Paid Web

    U-Assist brings agent guidance, knowledge retrieval, and after-call summaries into a web-based contact center workflow. Its pricing requires an inquiry, and deployment timing depends on the customer.

    4.9 Pricing on request Visit site
  16. 16

    Verint Agent Copilot

    Paid Web

    Agent Copilot covers interaction routing, knowledge assistance, coaching, wrap-up summaries, and agent tasks. Contact centers can start with a single bot, but pricing requires a sales conversation.

    4.9 Pricing on request Visit site
  17. 17

    Minerva CQ

    Paid

    Choose Minerva CQ if agents need guidance across the stages of customer conversations and supervisors need real-time interaction insights.

    4.8 Pricing on request Visit site
  18. 18

    LivePerson Copilot

    Paid Web

    LivePerson Copilot combines several forms of agent guidance in a web product for multichannel conversations. Buyers will need to request pricing, as no free plan or plan prices are listed.

    4.7 Pricing on request Visit site
  19. 19

    OmVista AgentAssist

    Paid

    Consider AgentAssist if your contact center needs real-time prompts, compliance guidance, or sales and service coaching during conversations.

    4.7 Pricing on request Visit site
  20. 20

    RingCentral AVA Agent Assist

    Paid Web
    4.5 Visit site
  21. 21

    Level AI Agent Assist

    Paid Web
    4.3 Pricing on request Visit site
  22. 22

    Uniphore Conversation Insights Agent

    Paid Web
    4.1 Pricing on request Visit site
  23. 23

    Zoom AI Expert Assist

    Paid Web

    Consider Zoom AI Expert Assist if your contact center needs multichannel conversation support with guidance, summaries, and next-best actions.

    4.1 Pricing on request Visit site
  24. 24

    SESTEK Agent Assist

    Paid
    3.9 Pricing on request Visit site

#1Places #1, #2, #3, #4, #5 on this list can be bought by the makers of the software on it. See the price

More in Customer Service