Best Agent Assist Software in 2026
Updated
In short: Amazon Q is ranked #1 of 25 as of 5 October 2026, ahead of Google Agent Assist and Zoom Scheduler. The lowest first paid tier on this page is RingCentral RingCX at $65/mo.
Agent assist software provides customer service agents with information and prompts around customer conversations. Compared on real-time guidance, knowledge retrieval, suggested replies, and next-best actions, the entries show several kinds of assistance to weigh. Amazon Q, Google Agent Assist, and Zoom Scheduler are among the options. Conversation summaries and supported channels add workflow context; free-plan availability and paid-from pricing provide cost details. Consider which kinds of guidance suit your team’s interactions and which channels your agents handle, then compare the listed capabilities.
25 agent assist software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
2 of the 25 here have a free tier you can use, 0 have open-source code on record, and 0 have full bars: free, open, on most of your devices and documented.
| # | App | Signal | Free tier | Open code | Devices | From | Score |
|---|---|---|---|---|---|---|---|
| 1 | Amazon QWeb · Android | Two bars | — | 2 of 6 | Free | 6.4 | |
| 2 | Google Agent AssistWeb · API | Two bars | — | 1 of 6 | — | 6.4 | |
| 3 | Zoom SchedulerWeb · Windows · Mac · Linux · Android · iPhone | Two bars | — | — | 6 of 6 | — | 5.8 |
| 4 | FeelingstreamWeb · Windows · Mac · Self-hosted · API | Two bars | — | — | 3 of 6 | — | 5.5 |
| 5 | SESTEK Text-to-SpeechWindows · Linux · Self-hosted · API | One bar | — | — | 2 of 6 | — | 5.5 |
| 6 | AgentAssistWeb · API | One bar | — | — | 1 of 6 | — | 5.4 |
| 7 | Collab Agent AssistAPI | One bar | — | — | 0 of 6 | — | 5.4 |
| 8 | Level AI Contact Center AnalyticsWeb · API | One bar | — | — | 1 of 6 | — | 5.4 |
| 9 | Puzzel Advanced Agent AssistWeb | One bar | — | — | 1 of 6 | — | 5.4 |
| 10 | Uniphore U-AssistWeb | One bar | — | — | 1 of 6 | — | 5.4 |
| 11 | 8x8 Contact CenterWeb · Windows · Mac · Android · iPhone · API | Two bars | — | — | 5 of 6 | — | 5.3 |
| 12 | Mitel Agent AssistNo platforms listed | One bar | — | — | 0 of 6 | — | 5.3 |
| 13 | Zoom AI Expert AssistWeb | One bar | — | — | 1 of 6 | — | 5.3 |
| 14 | RingCentral RingCXWeb · Windows · Mac · API | Two bars | — | — | 3 of 6 | $65/mo | 5.2 |
| 15 | Balto QAWeb · Windows · Mac · API | Two bars | — | — | 3 of 6 | — | 5.1 |
| 16 | Minerva CQNo platforms listed | No signal | — | — | 0 of 6 | — | 5.1 |
| 17 | OmVista AgentAssistNo platforms listed | No signal | — | — | 0 of 6 | — | 5.1 |
| 18 | Agent Assist (auto-AGENTS™)Web | One bar | — | — | 1 of 6 | — | 5.0 |
| 19 | Forethought SolveWeb · API | One bar | — | — | 1 of 6 | — | 5.0 |
| 20 | LivePerson Conversational CloudWeb | One bar | — | — | 1 of 6 | — | 5.0 |
| 21 | Verint Agent CopilotWeb | One bar | — | — | 1 of 6 | — | 5.0 |
| 22 | LivePerson CopilotWeb | One bar | — | — | 1 of 6 | — | 4.9 |
| 23 | Observe.AI Real-Time Agent AssistAPI | One bar | — | — | 0 of 6 | — | 4.9 |
| 24 | Sprinklr ServiceNo platforms listed | No signal | — | — | 0 of 6 | — | 4.7 |
| 25 | CrestaNo platforms listed | No signal | — | — | 0 of 6 | — | 4.6 |
Compare all 25 in a table
| # | App | Score | Free plan | From | Free plan | Paid from | Real-time guidance | Suggested replies |
|---|---|---|---|---|---|---|---|---|
| 1 | Amazon Q | 6.4 | Free plan | — | Yes | 3 /user/mo | — | — |
| 2 | Google Agent Assist | 6.4 | No | — | No | — | Yes | Yes |
| 3 | Zoom Scheduler | 5.8 | No | — | — | — | Yes | Yes |
| 4 | Feelingstream | 5.5 | No | — | — | — | — | — |
| 5 | SESTEK Text-to-Speech | 5.5 | No | — | — | — | Yes | Yes |
| 6 | AgentAssist | 5.4 | No | — | — | — | — | — |
| 7 | Collab Agent Assist | 5.4 | No | — | — | — | Yes | Yes |
| 8 | Level AI Contact Center Analytics | 5.4 | No | — | — | — | Yes | Yes |
| 9 | Puzzel Advanced Agent Assist | 5.4 | No | — | — | — | Yes | Yes |
| 10 | Uniphore U-Assist | 5.4 | No | — | — | — | Yes | Yes |
| 11 | 8x8 Contact Center | 5.3 | No | — | No | — | — | — |
| 12 | Mitel Agent Assist | 5.3 | No | — | — | — | Yes | Yes |
| 13 | Zoom AI Expert Assist | 5.3 | No | — | — | — | Yes | Yes |
| 14 | RingCentral RingCX | 5.2 | No | $65/mo | — | — | Yes | Yes |
| 15 | Balto QA | 5.1 | No | — | — | — | — | — |
| 16 | Minerva CQ | 5.1 | No | — | — | — | Yes | Yes |
| 17 | OmVista AgentAssist | 5.1 | No | — | — | — | Yes | — |
| 18 | Agent Assist (auto-AGENTS™) | 5.0 | No | — | No | — | Yes | Yes |
| 19 | Forethought Solve | 5.0 | No | — | No | — | — | — |
| 20 | LivePerson Conversational Cloud | 5.0 | No | — | No | — | Yes | Yes |
| 21 | Verint Agent Copilot | 5.0 | No | — | No | — | Yes | — |
| 22 | LivePerson Copilot | 4.9 | No | — | No | — | Yes | Yes |
| 23 | Observe.AI Real-Time Agent Assist | 4.9 | No | — | — | — | Yes | — |
| 24 | Sprinklr Service | 4.7 | No | — | No | — | — | — |
| 25 | Cresta | 4.6 | No | — | No | — | — | — |
Is your app on this list?
Numbered spots on this list can be sponsored, and a sponsored row is labelled as paid.
Questions about this list
Which agent assist software is ranked first on Freedom251?
Amazon Q is ranked #1 of 25 with a score of 6.4. Google Agent Assist is second and Zoom Scheduler third.
How many of these have a free plan?
1 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, RingCentral RingCX has the lowest first paid tier we found: $65/mo.
How is this list ranked?
Ranked free-and-open first: a usable free tier and open-source code, then the platforms it runs on and its documentation.