LivePerson Copilot

What LivePerson Copilot is

LivePerson Copilot is web-based software for guiding customer conversations across multiple channels. Its listed capabilities include real-time guidance and suggested replies, giving agents prompts during interactions. Knowledge retrieval provides another way to access information while a conversation is underway. Conversation summaries condense exchanges, and next-best actions offer additional prompts about possible steps in the interaction. The product is available on the web, which suits teams working through a browser. LivePerson was founded in 1995 and is headquartered in New York, NY, United States. Copilot is a paid product with pricing available on request, and there is no free plan. Bronze, Silver, and Gold are the named plans, but no prices are listed for them. Teams considering the product can weigh its guidance, reply suggestions, information retrieval, summaries, and action prompts against their customer conversation workflows and quote-based pricing. Its multichannel support is relevant for organizations handling interactions across more than one channel.

Who it suits

LivePerson Copilot may suit customer support teams that handle conversations across multiple channels and want in-conversation guidance. It is geared toward organizations comfortable requesting pricing rather than using a free plan.

Limits

Copilot has no free plan. The Bronze, Silver, and Gold plans have pricing available on request.

Getting started

1. Open the Copilot product page
2. Use the web platform through a browser
3. Choose among Bronze, Silver, or Gold plans
4. Contact LivePerson to request pricing

Verdict

LivePerson Copilot combines several forms of agent guidance in a web product for multichannel conversations. Buyers will need to request pricing, as no free plan or plan prices are listed.