Verint Agent Copilot

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What Verint Agent Copilot is

Verint Agent Copilot is a set of bots for automating contact center tasks. Smart Transfer Bot analyzes context from multiple sources to route an interaction, schedule a callback, send an SMS, or prepare an agent-to-agent summary. Knowledge Automation Bot uses generative AI to turn search results into an answer for agents, while Coaching Bot provides guidance on next actions, soft skills, and sales assistance. Wrap Up Bot summarizes interactions to reduce manual after-call work. Agent Virtual Assistant uses information from third-party applications and systems of record to answer questions and carry out tasks for agents. Verint says customers can start with one bot and add others later, or begin with one workflow. The bots can fit into an on-premises environment without changing CX workflows or switching telephony or CCaaS. Its open platform can connect with existing business applications, telephony, and data lakes. Verint says it supports customers worldwide directly and through partners. Pricing is available through sales and aligned to customer outcomes; no price is listed.

Who it suits

Agent Copilot is for contact centers looking to automate agent tasks, increase capacity, reduce costs, or improve customer experience. It may suit organizations that want to introduce bots one workflow at a time.

What it does well

Five bots address distinct contact center tasks
Knowledge Bot summarizes search results for agents
Coaching Bot offers in-the-moment guidance
Can start with one bot or workflow
Can fit an on-premises ecosystem

What to know first

No free plan
Pricing is available through sales
Listed platform is web

Limits

There is no free plan. Pricing is provided through sales and aligned to outcomes, with no listed amount.

Plans

Plan	Billed and limits	Price
Verint Agent Copilot	Contact sales for pricing · Pricing aligned to outcomes; start with a single bot and scale	On request

As verint.com lists them, read 5 Oct 2026. The maker's own page has the final word.

Getting started

Open the Verint Agent Copilot website
Contact sales or request a demo for outcome-aligned pricing
Choose a starting bot or workflow
Connect relevant business applications, telephony, data lakes, or systems of record
Add additional bots as your workflows expand

Verdict

Agent Copilot covers interaction routing, knowledge assistance, coaching, wrap-up summaries, and agent tasks. Contact centers can start with a single bot, but pricing requires a sales conversation.

Questions

What platforms does Verint Agent Copilot support?

It is available on the web.

Is there a free plan?

No. The pricing model is paid.

How is pricing handled?

Verint directs buyers to contact sales or request a demo for pricing aligned to outcomes.

Can it work with existing telephony or CCaaS?

Verint says it can fit an on-premises ecosystem without changing CX workflows or switching telephony or CCaaS.

Which bots are included?

The listed bots are Smart Transfer, Knowledge Automation, Coaching, Wrap Up, and Agent Virtual Assistant.

What security protections are described?

Verint says recordings and databases use AES 256-or-better encryption, while data in transit uses TLS 1.2-or-better over HTTPS.

Facts from Verint Agent Copilot's own pages

After-call work: Wrap Up Bot uses generative AI to summarize interactions, freeing agents from manually summarizing calls and improving consistency. · verint.com, 5 Oct 2026
Agent coaching: Coaching Bot provides in-the-moment, non-disruptive guidance for next best actions, soft skills, and sales assistance. · verint.com, 5 Oct 2026
Agent Virtual Assistant: The Agent Virtual Assistant uses context from third-party applications and systems of record to provide information and perform tasks on an agent’s behalf. · verint.com, 5 Oct 2026
Available bots: The page lists Smart Transfer Bot, Knowledge Automation Bot, Coaching Bot, Wrap Up Bot, and Agent Virtual Assistant. · verint.com, 5 Oct 2026
Coaching Bot: The Coaching Bot provides in-the-moment guidance for next best actions, soft skills, and sales assistance. · verint.com, 5 Oct 2026
Compliance: Verint’s cloud security page says its security practice follows PCI, GDPR, ISO, SOC 2, and HIPAA guidelines. · verint.com, 5 Oct 2026
Deployment fit: Verint says organizations can start with a single workflow and that Agent Copilot can fit an on-premises ecosystem without changing CX workflows or switching telephony/CCaaS. · verint.com, 5 Oct 2026
Deployment flexibility: The product page says customers can use the bots with an on-premises ecosystem and without changing CX workflows or switching telephony or CCaaS. · verint.com, 5 Oct 2026
Founded: Verint was founded in 1994. · verint.com, 5 Oct 2026
Headquarters: Verint lists its address as 225 Broadhollow Road, Suite 130, Melville, NY 11747. · verint.com, 5 Oct 2026
Integrations: Verint says its open platform can connect with existing business applications, telephony, and data lakes. · verint.com, 5 Oct 2026
Knowledge assistance: Knowledge Automation Bot uses generative AI to summarize search results into a single answer curated for contact centers, with no additional authoring required. · verint.com, 5 Oct 2026
Knowledge Automation Bot: The Knowledge Automation Bot uses generative AI to summarize search results into an answer for contact center agents. · verint.com, 5 Oct 2026
Pricing: The Agent Copilot page invites customers to contact sales for pricing aligned to their outcomes; it does not list a price. · verint.com, 5 Oct 2026
Pricing availability: The product page directs prospective buyers to Get a Demo or Contact Sales and says pricing can be aligned to outcomes; it does not state a price. · verint.com, 5 Oct 2026
Purpose: Verint Agent Copilot Bots automate repetitive contact center work so agents can focus on customer conversations. · verint.com, 5 Oct 2026
Security: Verint’s cloud security page says recordings and databases are encrypted with AES 256 or better and data in transit with TLS 1.2 or better over HTTPS. · verint.com, 5 Oct 2026
Smart Transfer Bot: The Smart Transfer Bot analyzes context from multiple sources and can route an interaction, schedule a callback, send an SMS, or provide an agent-to-agent summary. · verint.com, 5 Oct 2026
Smart transfers: Smart Transfer Bot analyzes context from multiple sources and can route a customer, schedule a callback, send an SMS, or provide an agent-to-agent call summary. · verint.com, 5 Oct 2026
Support: Verint provides customer support and self-service options and directs customers to its customer support resources and Verint Connect portal. · verint.com, 5 Oct 2026
Virtual assistant: Agent Virtual Assistant uses context from third-party applications and systems of record to provide information and complete tasks on an agent’s behalf. · verint.com, 5 Oct 2026
Who it is for: The product is presented for contact centers seeking to automate agent tasks, increase capacity, reduce costs, or improve customer experience. · verint.com, 5 Oct 2026
Workflow fit: Verint says its Agent Copilot Bots fit into existing workflows and customers can start with one bot and add others later. · verint.com, 5 Oct 2026
Wrap Up Bot: The Wrap Up Bot uses generative AI to summarize interactions and reduce manual after-call work. · verint.com, 5 Oct 2026

Where Verint Agent Copilot stands on Freedom251

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