Verint Agent Copilot

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Freedom report

One barScore 5.0

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely1 of 6 device platforms
DocumentedPlans, terms and facts published

Verint Agent Copilot is ranked #21 of 25 in agent assist software on Freedom251. It runs on Web. There is no free plan.

Verint Agent Copilot plans and pricing

All plans

Verint Agent Copilot Not published Contact sales for pricing Pricing aligned to outcomes; start with a single bot and scale verint.com · 5 Oct 2026

Compared on agent assist software

Free plan: No
Real-time guidance: Yes
Knowledge retrieval: Yes
Conversation summaries: Yes
Next-best actions: Yes

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The record

Purpose: Verint Agent Copilot Bots automate repetitive contact center work so agents can focus on customer conversations.
Smart Transfer Bot: The Smart Transfer Bot analyzes context from multiple sources and can route an interaction, schedule a callback, send an SMS, or provide an agent-to-agent summary.
Knowledge Automation Bot: The Knowledge Automation Bot uses generative AI to summarize search results into an answer for contact center agents.
Coaching Bot: The Coaching Bot provides in-the-moment guidance for next best actions, soft skills, and sales assistance.
Wrap Up Bot: The Wrap Up Bot uses generative AI to summarize interactions and reduce manual after-call work.
Agent Virtual Assistant: The Agent Virtual Assistant uses context from third-party applications and systems of record to provide information and perform tasks on an agent’s behalf.
Workflow fit: Verint says its Agent Copilot Bots fit into existing workflows and customers can start with one bot and add others later.
Deployment flexibility: The product page says customers can use the bots with an on-premises ecosystem and without changing CX workflows or switching telephony or CCaaS.
Integrations: Verint says its open platform can connect with existing business applications, telephony, and data lakes.
Security: Verint’s cloud security page says recordings and databases are encrypted with AES 256 or better and data in transit with TLS 1.2 or better over HTTPS.
Compliance: Verint’s cloud security page says its security practice follows PCI, GDPR, ISO, SOC 2, and HIPAA guidelines.
Support: Verint says it supports customers worldwide directly and through a network of selling and support partners.
Pricing: The Agent Copilot page invites customers to contact sales for pricing aligned to their outcomes; it does not list a price.
Who it is for: The product is presented for contact centers seeking to automate agent tasks, increase capacity, reduce costs, or improve customer experience.

Where it ranks on Freedom251

Best Agent Assist Software in 2026#21 of 25

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Sources

verint.com/agent-copilot/· checked 5 Oct 2026
verint.com/our-company/· checked 5 Oct 2026
verint.com/verint-cloud-security-and-compliance/· checked 5 Oct 2026
verint.com/corporate/misc/VRNT-2019-01-31-Form-10-· checked 5 Oct 2026