Uniphore U-Assist

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What Uniphore U-Assist is

Uniphore U-Assist Real-Time Guidance Agent gives contact center agents contextual help before, during, and after customer calls. Before a conversation, it can bring together relevant details from CRM records, earlier interactions, and backend systems. During calls, it surfaces enterprise-data-based answers, reminders, sentiment cues, and suggested next actions to support consistent handling of complex conversations. It can detect signs of frustration, confusion, or satisfaction and prompt an empathetic response. After a call, it creates customizable summaries and tags for intent, actions, and outcomes. Managers can use a dashboard for live transcription, alerts, KPI and call-quality insights, and coaching opportunities. The web product supports multiple channels, real-time monitoring, speech analytics, and quality scorecards, and integrates with CCaaS platforms, CRM systems, and other tools. Pricing is on request. Uniphore says implementation timing varies, with most customers live within a few weeks and specialists assisting with setup, integration, and testing.

Who it suits

It suits contact center operations seeking in-call agent guidance, contextual knowledge, and automated after-call work. Managers can use its live monitoring and call-quality insights for coaching.

What it does well

Pulls context from CRM, prior interactions, and backend systems
Surfaces knowledge and next-best actions during calls
Creates customizable summaries and tags after calls
Manager dashboard includes alerts and coaching insights
Supports multiple channels and quality scorecards

What to know first

Pricing is available on request
Deployment timelines vary

Plans

Plan	Billed and limits	Price
Real-Time Guidance Agent	Pricing not listed; book a demo	On request

As uniphore.com lists them, read 2 Oct 2026. The maker's own page has the final word.

Getting started

Visit the Real-Time Guidance Agent product page.
Book a demo to discuss the product and pricing.
Work with implementation specialists on configuration, integration, and testing.
Choose US-only or EEA data location if applicable.
Use the web product for agent guidance and manager tools.

Verdict

U-Assist brings agent guidance, knowledge retrieval, and after-call summaries into a web-based contact center workflow. Its pricing requires an inquiry, and deployment timing depends on the customer.

Questions

How much does Uniphore U-Assist cost?

Pricing is on request. The product page invites prospective customers to book a demo.

What platform does it support?

The product is available on the web.

Which systems does it integrate with?

Uniphore says it integrates with leading CCaaS platforms, CRM systems, and third-party tools. It can also pull context from backend systems.

What data location options are available?

Uniphore says it primarily hosts service data in AWS data centers in the United States and Europe. Customers can choose US-only or EEA data location.

What security certifications does Uniphore state it has?

Uniphore states that it is ISO/IEC 27001:2022 certified, a Level 1 PCI DSS Service Provider, and SOC 2 Type II certified.

How long does deployment take?

Timelines vary. Uniphore says most customers are live within a few weeks, with implementation specialists assisting with configuration, integration, and testing.

Facts from Uniphore U-Assist's own pages

After-call work: It creates customizable conversation summaries and tags covering details such as intent, actions, and outcomes. · uniphore.com, 2 Oct 2026
Data hosting: Uniphore says it primarily hosts service data in AWS data centers in the United States and Europe, with customers able to choose US-only or EEA data location. · uniphore.com, 2 Oct 2026
Deployment: Uniphore says deployment timelines vary, but most customers are live within a few weeks with implementation specialists assisting with configuration, integration, and testing. · uniphore.com, 2 Oct 2026
Founded: 2008 · uniphore.com, 28 Sept 2026
Headquarters: Palo Alto, California, USA · uniphore.com, 28 Sept 2026
In-call guidance: It provides next-best actions, sentiment cues, and reminders to help agents handle complex conversations consistently. · uniphore.com, 2 Oct 2026
Integrations: The product page says it integrates with leading CCaaS platforms, CRM systems, and third-party tools; the brochure also describes connections to CRM and backend systems. · uniphore.com, 2 Oct 2026
Intended users: The product is presented for contact center operations seeking agent guidance, contextual knowledge, and automated after-call work. · uniphore.com, 2 Oct 2026
Knowledge assist: It proactively surfaces answers grounded in enterprise data without requiring agents to search. · uniphore.com, 2 Oct 2026
Manager tools: Its Manager Dashboard provides live transcription, real-time alerts, KPI and call-quality insights, and coaching opportunities. · uniphore.com, 2 Oct 2026
Pre-call intelligence: Before a call, it can pull relevant context from a CRM, past interactions, and backend systems. · uniphore.com, 2 Oct 2026
Purpose: Real-Time Guidance Agent equips contact center agents with in-the-moment guidance, contextual knowledge, and automated after-call work. · uniphore.com, 2 Oct 2026
Security certifications: Uniphore states that it is ISO/IEC 27001:2022 certified, a Level 1 PCI DSS Service Provider, and SOC 2 Type II certified. · uniphore.com, 2 Oct 2026
Sentiment detection: It recognizes emotional cues such as frustration, confusion, or satisfaction and prompts agents to respond empathetically. · uniphore.com, 2 Oct 2026
Support: Uniphore provides a customer Support Portal and lists Americas technical support by phone at +1 866 4741429 and by email. · uniphore.com, 2 Oct 2026

Where Uniphore U-Assist stands on Freedom251

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