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Puzzel Advanced Agent Assist
What Puzzel Advanced Agent Assist is
Puzzel Advanced Agent Assist is a web-based virtual assistant that gives customer service agents context and recommendations during ongoing conversations. It can import customer data from any system and show customer details, agent notes, and interaction history. Agents receive automatic suggestions and real-time information from the Knowledge Hub. The product generates summaries of conversations and queries, and presents real-time and historical sentiment with scores, trends, and green, amber, or red indicators. Integrations connect it to data from multiple sources; Puzzel names Salesforce, Microsoft Dynamics, Microsoft Teams, and Zendesk among its platform connections. Advanced Agent Assist is an add-on to Puzzel Contact Centre in the Puzzel CX Platform, and Puzzel lists it in the Impress and Power contact centre plans. It supports multichannel interactions, suggested replies, real-time guidance, and knowledge retrieval. Pricing is on request, and no specific price is listed for the add-on. Puzzel was founded in 1998 and is headquartered in Oslo, Norway. Its Help Centre provides support, product documentation, and other help resources.
Who it suits
It is designed for customer service agents who need real-time guidance, customer context, and recommendations while handling interactions. It suits organizations using Puzzel Contact Centre that want an agent-assistance add-on.
What it does well
- Imports customer information from any system.
- Shows customer notes and interaction history.
- Creates conversation and query summaries.
- Displays real-time and historical sentiment.
- Offers Knowledge Hub information and automatic suggestions.
What to know first
- Requires Puzzel Contact Centre as an add-on.
- Pricing is on request; no specific amount is listed.
- Listed in the Impress and Power plans.
Limits
Advanced Agent Assist is an add-on to Puzzel Contact Centre and is included in the Impress and Power contact centre plans. Puzzel asks prospective customers to contact its team for pricing.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Advanced Agent Assist | Add-on to Puzzel Contact Centre · listed in Impress and Power packages | On request |
As puzzel.com lists them, read 4 Oct 2026. The maker's own page has the final word.
Getting started
- Visit the Puzzel Advanced Agent Assist website.
- Use it through Puzzel Contact Centre in the Puzzel CX Platform.
- Discuss pricing with Puzzel’s team.
- Consult the Puzzel Help Centre for support and product documentation.
Verdict
Advanced Agent Assist combines customer context, summaries, sentiment indications, and in-conversation guidance for contact centre agents. Pricing requires contacting Puzzel, and the product is tied to its Contact Centre platform.
Questions
What does Puzzel Advanced Agent Assist cost?
Pricing is on request. Puzzel’s packages page asks prospective customers to contact its team, and no specific price is stated for the add-on.
Which platforms does it support?
The listed platform is web.
Is Advanced Agent Assist a standalone product?
It is an add-on to Puzzel Contact Centre within the Puzzel CX Platform. Puzzel lists it in the Impress and Power contact centre plans.
Which integrations are named?
Puzzel names Salesforce, Microsoft Dynamics, Microsoft Teams, and Zendesk among its platform connections.
What support resources does Puzzel provide?
Puzzel provides a Help Centre with support, product documentation, and help resources.
Facts from Puzzel Advanced Agent Assist's own pages
- AI summaries
- The product generates AI conversation summaries and query summaries for agents. · puzzel.com, 4 Oct 2026
- Availability
- Advanced Agent Assist is an add-on to Puzzel Contact Centre within the Puzzel CX Platform. · puzzel.com, 4 Oct 2026
- Customer context
- It can import customer data from any system, show agent notes and interaction history, and provide an overview of customer details. · puzzel.com, 4 Oct 2026
- Founded
- 1998 · puzzel.com, 28 Sept 2026
- Headquarters
- Oslo, Norway · puzzel.com, 28 Sept 2026
- Integrations
- The product can access data from multiple sources through integrations; Puzzel’s integrations page names Salesforce, Microsoft Dynamics, Microsoft Teams, and Zendesk among platform connections. · puzzel.com, 4 Oct 2026
- Intended users
- The product is designed to support customer service agents with real-time guidance, customer context, and recommendations during interactions. · puzzel.com, 4 Oct 2026
- Knowledge assistance
- Agents can receive real-time information from the Knowledge Hub and automatic suggestions during conversations. · puzzel.com, 4 Oct 2026
- Package availability
- Puzzel lists Advanced Agent Assist as included in its Impress and Power contact centre plans. · puzzel.com, 4 Oct 2026
- Pricing
- Puzzel’s packages page asks prospective customers to contact its team to discuss pricing and does not state a price for Advanced Agent Assist. · puzzel.com, 4 Oct 2026
- Purpose
- Advanced Agent Assist is an AI-driven virtual assistant that provides customer service agents with contextual information and recommendations based on ongoing conversations. · puzzel.com, 4 Oct 2026
- Security and compliance
- Puzzel says its operational and development processes are certified against ISO 9001:2015 and ISO 27001:2013, and that it supports compliance with GDPR and applicable laws in its markets. · puzzel.com, 4 Oct 2026
- Sentiment
- It provides real-time and historical sentiment indications, including sentiment score and trend, with green, amber, and red indicators. · puzzel.com, 4 Oct 2026
- Support
- Puzzel provides a Help Centre with support, product documentation, and help resources. · puzzel.com, 4 Oct 2026
Where Puzzel Advanced Agent Assist stands on Freedom251
- Agent Assist Software#13 of 24