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Forethought Solve
What Forethought Solve is
Forethought Solve is an AI agent for customer support teams, built to handle inquiries across multiple channels from a customer’s first contact through resolution. It supports chat, email, voice, SMS, Slack, mobile, and API, and can pass a conversation to a human agent in real time with its context. Autoflows turn natural-language descriptions into workflows without requiring teams to build manual decision trees. Custom Actions connect API endpoints, enabling the agent to take steps such as processing refunds or updating accounts during a conversation.
Its analytics dashboard tracks customer satisfaction, deflection rates, and response speed, and recommends improvements to workflows that are underperforming. Forethought lists more than 70 connectors for helpdesks, knowledge sources, and other tools, including Salesforce, Zendesk, Intercom, and Confluence. Plans are Team, Professional, and Enterprise, with capabilities expanding by tier; pricing is available on request. There is no free plan or traditional free trial, though Forethought offers a Proof of Value using customer data. Forethought states that Solve is ISO 27001 compliant and SOC 2 certified, encrypts data at rest, and protects data in transit with TLS. It is not currently FedRAMP certified.
Who it suits
Solve suits support and customer experience teams looking to handle routine and complex inquiries across several customer channels. It may also fit teams that need automated actions, real-time handoffs, and workflow performance insights.
What it does well
- Supports chat, email, voice, SMS, Slack, mobile, and API.
- Autoflows build workflows from natural-language descriptions.
- Custom Actions connect API endpoints for in-conversation tasks.
- Real-time human handoffs retain conversation context.
- Analytics track CSAT, deflection, and speed.
- More than 70 connectors are listed.
What to know first
- There is no free plan or traditional free trial.
- Pricing is available only on request.
- Forethought says Solve is not FedRAMP certified.
Limits
There is no free plan or traditional free trial. Forethought offers a Proof of Value with customer data; plan pricing is available on request.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Team | AI agents for chat and mobile · Autoflows · Custom actions · CSAT collection · Insights dashboard · Ready-to-use ticket triage models · Multilingual support · AI QA | On request |
| Professional | Everything in Team · AI agents for email, voice, and Slack · AI-surfaced insights · Multi-brand management · Custom handoff models | On request |
| Enterprise | Everything in Professional · Solve API · Knowledge gap detection and AI article creation · Autoflow gap detection and generation · Analytics API · Enterprise security and governance controls | On request |
As forethought.ai lists them, read 3 Oct 2026. The maker's own page has the final word.
Getting started
- Visit the Forethought Solve website.
- Contact Forethought for pricing and plan details.
- Ask about the Proof of Value using your customer data.
- Choose a plan: Team, Professional, or Enterprise.
- Use the web or API platform.
Verdict
Choose Solve if your support team needs an AI agent across multiple channels, with workflow actions and contextual human handoffs. Look elsewhere if you need a free plan, a traditional free trial, or FedRAMP certification.
Questions
How much does Forethought Solve cost?
Pricing is available on request. The plans are Team, Professional, and Enterprise.
Is there a free plan or free trial?
There is no free plan or traditional free trial. Forethought offers a Proof of Value using customer data.
Which channels does Solve support?
It supports chat, email, voice, SMS, Slack, mobile, and API.
Can Solve hand inquiries to people?
Yes. It can transfer inquiries to human agents in real time with their context.
What integrations does Forethought list?
Forethought lists more than 70 connectors, including Salesforce, Zendesk, Intercom, and Confluence.
What security certifications does Forethought state?
Forethought states that Solve is ISO 27001 compliant and SOC 2 certified. It says Solve is not currently FedRAMP certified.
Facts from Forethought Solve's own pages
- Actions
- Custom Actions connect API endpoints so the AI can take actions such as processing refunds or updating accounts during a conversation. · forethought.ai, 3 Oct 2026
- Analytics
- Its analytics dashboard tracks CSAT, deflection rates, and speed, and suggests improvements to underperforming workflows. · forethought.ai, 3 Oct 2026
- Audience
- The product is presented for support and customer experience teams seeking to scale customer service and handle routine and complex inquiries. · forethought.ai, 3 Oct 2026
- Channels
- Solve supports customer support across chat, email, voice, SMS, Slack, mobile, and API. · forethought.ai, 3 Oct 2026
- Data handling
- Forethought says it redacts sensitive data during ingestion and securely deletes the original data within 24 hours, while noting redaction is best effort. · forethought.ai, 3 Oct 2026
- FedRAMP
- Forethought states it is not currently FedRAMP certified. · forethought.ai, 3 Oct 2026
- Founded
- 2017 · forethought.ai, 23 Sept 2026
- Handoffs
- Solve can transfer inquiries to human agents in real time with full context. · forethought.ai, 3 Oct 2026
- Headquarters
- 345 California Street, Suite 600, San Francisco, CA 94104, USA · forethought.ai, 23 Sept 2026
- Integrations
- Forethought lists more than 70 helpdesk, knowledge source, and other connectors, including Salesforce, Zendesk, Intercom, and Confluence. · forethought.ai, 3 Oct 2026
- Pricing model
- Pricing combines platform access fees and outcome-based pricing, and additional usage charges may apply when purchased usage limits are exceeded. · forethought.ai, 3 Oct 2026
- Purpose
- Solve is an omnichannel agentic AI agent designed to resolve customer inquiries from first contact through resolution. · forethought.ai, 3 Oct 2026
- Security
- Forethought states it is compliant with ISO 27001 and certified for SOC 2, and that data is encrypted at rest and protected by TLS in transit. · forethought.ai, 3 Oct 2026
- Support
- Forethought directs customers to [email protected] or their sales executive or customer success manager for help with security questions. · forethought.ai, 3 Oct 2026
- Trial
- Forethought says it offers a Proof of Value with the customer’s data instead of a traditional free trial. · forethought.ai, 3 Oct 2026
- Workflows
- Autoflows create workflows from natural language without manual decision trees. · forethought.ai, 3 Oct 2026
Where Forethought Solve stands on Freedom251
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