Best AI Agents for Customer Support Software in 2026

27 apps
Research read 28 Sept 2026
How the order is worked out

1

Chatbase
by Chatbase
Free plan AndroidAPIiPhone+1

Choose Chatbase if your team wants no-code customer-facing agents that can draw from varied knowledge sources and use connected-system actions.

7.7 Free plan · paid from $40/mo · 7-day trial Visit site
2

Gorgias
by Gorgias
Free plan AndroidAPIExtension+2

Gorgias combines multichannel support with ecommerce-focused ticket tools, including Shopify context and in-conversation order actions.

7.2 30-day trial Visit site
3

Yellow.ai
by Yellow.ai
Free plan AndroidAPIExtension+2

7.0 Free plan Visit site
4

HubSpot Live Chat

Free plan AndroidiPhoneWeb

6.6 Free plan Visit site
5

Intercom
by Intercom
Free trial AndroidiPhoneWeb

Intercom combines customer messaging, helpdesk features, and AI-assisted answers across web and mobile.

6.1 From $29/user/mo (annual) · 14-day trial Visit site
6

Kore.ai
by Kore.ai
Free trial APISelf-hostedWeb

Kore.ai brings agent authoring, workflow automation, deployment, and evaluation into one platform. Pricing requires a request, and the listed trial lasts 14 days.

6.1 Pricing on request · 14-day trial Visit site
7

Inbenta
by Inbenta
Free trial APIWeb

Inbenta combines orchestration, knowledge management, conversational channels, and agent handoff in one platform. Its PCI DSS limitation and usage-based pricing should be addressed during evaluation.

6.0 Pricing on request Visit site
8

Cognigy
by Cognigy
Paid APISelf-hostedWeb

Choose Cognigy if your contact center needs an enterprise agent platform with visual design, integrations and deployment across multiple channels.

5.9 Pricing on request Visit site
9

Cresta

Paid APIExtensionWeb

Choose Cresta if a large enterprise operation needs AI agents, agent guidance, conversation analysis, and operational controls in one customer experience platform.

5.9 Pricing on request Visit site
10

Haptik
by Haptik
Paid AndroidAPIiPhone+1

Haptik combines agent-building tools, enterprise knowledge sources, analytics, and voice support. It is positioned for enterprise use, with pricing provided on request.

5.8 Pricing on request Visit site
11

Kustomer
by Kustomer
Paid AndroidAPIiPhone+1

Kustomer combines a unified customer timeline, service tools and AI features with options for human review. Pricing is on request, and listed Enterprise and Ultimate plans differ in several limits.

5.7 Pricing on request Visit site
12

Forethought Solve

Paid APIWeb

Choose Solve if your support team needs an AI agent across multiple channels, with workflow actions and contextual human handoffs.

5.6 Pricing on request Visit site
13

Gladly
by Gladly
Paid APIWeb

Gladly brings customer service and shopping assistance together with customer journey context and integrations.

5.6 Pricing on request Visit site
14

boost.ai
by boost.ai
Paid APIWeb

Consider boost.ai if your organization needs conversational automation spanning voice and digital support, with agent actions, handoffs, and enterprise security controls.

5.5 Pricing on request Visit site
15

Decagon

Paid APIWeb

Choose Decagon if your support operation needs its combination of five channels, workflow actions, human handoff, multilingual support, voice support, and API access.

5.4 Pricing on request Visit site
16

Yuma AI

Free trial Web

Yuma AI combines multilingual website chat with support-ticket actions across ecommerce integrations. Its capabilities are aimed at organizations that can commit to high annual plan costs.

5.4 From $14,400/yr · 30-day trial Visit site
17

Mavenoid
by Mavenoid
Paid AndroidAPIiPhone+1

Choose Mavenoid if your product or device company needs guided, multimodal support and a route to live agents when automation reaches its limit.

5.3 Pricing on request Visit site
18

Parloa

Paid APIWeb

Choose Parloa if your enterprise needs tools to build, monitor, and improve customer-facing AI agents across several interaction channels.

5.2 Pricing on request Visit site
19

PolyAI

Paid APIWeb

PolyAI offers enterprise dialog agents across multiple customer channels, with agent-building tools and a broad integration catalog.

5.2 Pricing on request Visit site
20

Replicant

Paid Web

Replicant combines configurable AI agents, multichannel conversations, integrations, and human escalation for enterprise use.

5.0 Pricing on request Visit site
21

Sierra

Paid Web

Sierra combines agent building, multi-channel support, integrations, and conversation analytics for customer experience teams.

5.0 Pricing on request Visit site
22

Zowie

Paid AndroidAPIiPhone+2

Zowie combines agent creation and orchestration with monitoring and multiple deployment options. Prospective buyers must book a demo, and fees are set in an Order Form.

5.0 Pricing on request Visit site
23

Freshworks Freddy AI Agent

Paid Web

Freddy AI Agent combines multichannel customer service with workflow automation and human handoff. Compare included session limits and annual plan costs with your expected usage.

4.9 From $29/mo (annual) · 14-day trial Visit site
24

Verint Intelligent Virtual Assistant
by Verint Intelligent Virtual Assistant
Paid APIWeb

Verint IVA combines automated task completion, workflow tools, industry agents, and contextual escalation.

4.8 Pricing on request Visit site
25

Netomi
by Netomi
Paid

Netomi combines automated support, human handoff, ecommerce workflows, and broad channel coverage. Buyers will need to request pricing and may need NDA access for detailed security documentation.

4.7 Pricing on request Visit site

#1Places #1, #2, #3, #4, #5 on this list can be bought by the makers of the software on it. See the price

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