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Best AI Agents for Customer Support Software in 2026

AI agents for customer support software help handle support conversations through channels such as web, API, iOS, Android, browser extensions, or self-hosted setups. This list is for people comparing support automation tools on a budget.

  1. 1

    Chatbase

    by Chatbase
    Free plan AndroidAPIiPhone+1

    Choose Chatbase if your team wants no-code customer-facing agents that can draw from varied knowledge sources and use connected-system actions.

    7.7 Free plan · paid from $40/mo · 7-day trial Visit site
  2. 2

    Gorgias

    by Gorgias
    Free plan AndroidAPIExtension+2

    Gorgias combines multichannel support with ecommerce-focused ticket tools, including Shopify context and in-conversation order actions.

    7.2 30-day trial Visit site
  3. 3

    Yellow.ai

    by Yellow.ai
    Free plan AndroidAPIExtension+2
    7.0 Free plan Visit site
  4. 4

    HubSpot Live Chat

    Free plan AndroidiPhoneWeb
    6.6 Free plan Visit site
  5. 5

    Intercom

    by Intercom
    Free trial AndroidiPhoneWeb

    Intercom combines customer messaging, helpdesk features, and AI-assisted answers across web and mobile.

    6.1 From $29/user/mo (annual) · 14-day trial Visit site
  6. 6

    Kore.ai

    by Kore.ai
    Free trial APISelf-hostedWeb

    Kore.ai brings agent authoring, workflow automation, deployment, and evaluation into one platform. Pricing requires a request, and the listed trial lasts 14 days.

    6.1 Pricing on request · 14-day trial Visit site
  7. 7

    Inbenta

    by Inbenta
    Free trial APIWeb

    Inbenta combines orchestration, knowledge management, conversational channels, and agent handoff in one platform. Its PCI DSS limitation and usage-based pricing should be addressed during evaluation.

    6.0 Pricing on request Visit site
  8. 8

    Cognigy

    by Cognigy
    Paid APISelf-hostedWeb

    Choose Cognigy if your contact center needs an enterprise agent platform with visual design, integrations and deployment across multiple channels.

    5.9 Pricing on request Visit site
  9. 9

    Cresta

    Paid APIExtensionWeb

    Choose Cresta if a large enterprise operation needs AI agents, agent guidance, conversation analysis, and operational controls in one customer experience platform.

    5.9 Pricing on request Visit site
  10. 10

    Haptik

    by Haptik
    Paid AndroidAPIiPhone+1

    Haptik combines agent-building tools, enterprise knowledge sources, analytics, and voice support. It is positioned for enterprise use, with pricing provided on request.

    5.8 Pricing on request Visit site
  11. 11

    Kustomer

    by Kustomer
    Paid AndroidAPIiPhone+1

    Kustomer combines a unified customer timeline, service tools and AI features with options for human review. Pricing is on request, and listed Enterprise and Ultimate plans differ in several limits.

    5.7 Pricing on request Visit site
  12. 12

    Forethought Solve

    Paid APIWeb

    Choose Solve if your support team needs an AI agent across multiple channels, with workflow actions and contextual human handoffs.

    5.6 Pricing on request Visit site
  13. 13

    Gladly

    by Gladly
    Paid APIWeb

    Gladly brings customer service and shopping assistance together with customer journey context and integrations.

    5.6 Pricing on request Visit site
  14. 14

    boost.ai

    by boost.ai
    Paid APIWeb

    Consider boost.ai if your organization needs conversational automation spanning voice and digital support, with agent actions, handoffs, and enterprise security controls.

    5.5 Pricing on request Visit site
  15. 15

    Decagon

    Paid APIWeb

    Choose Decagon if your support operation needs its combination of five channels, workflow actions, human handoff, multilingual support, voice support, and API access.

    5.4 Pricing on request Visit site
  16. 16

    Yuma AI

    Free trial Web

    Yuma AI combines multilingual website chat with support-ticket actions across ecommerce integrations. Its capabilities are aimed at organizations that can commit to high annual plan costs.

    5.4 From $14,400/yr · 30-day trial Visit site
  17. 17

    Mavenoid

    by Mavenoid
    Paid AndroidAPIiPhone+1

    Choose Mavenoid if your product or device company needs guided, multimodal support and a route to live agents when automation reaches its limit.

    5.3 Pricing on request Visit site
  18. 18

    Parloa

    Paid APIWeb

    Choose Parloa if your enterprise needs tools to build, monitor, and improve customer-facing AI agents across several interaction channels.

    5.2 Pricing on request Visit site
  19. 19

    PolyAI

    Paid APIWeb

    PolyAI offers enterprise dialog agents across multiple customer channels, with agent-building tools and a broad integration catalog.

    5.2 Pricing on request Visit site
  20. 20

    Replicant

    Paid Web

    Replicant combines configurable AI agents, multichannel conversations, integrations, and human escalation for enterprise use.

    5.0 Pricing on request Visit site
  21. 21

    Sierra

    Paid Web

    Sierra combines agent building, multi-channel support, integrations, and conversation analytics for customer experience teams.

    5.0 Pricing on request Visit site
  22. 22

    Zowie

    Paid AndroidAPIiPhone+2

    Zowie combines agent creation and orchestration with monitoring and multiple deployment options. Prospective buyers must book a demo, and fees are set in an Order Form.

    5.0 Pricing on request Visit site
  23. 23

    Freshworks Freddy AI Agent

    Paid Web

    Freddy AI Agent combines multichannel customer service with workflow automation and human handoff. Compare included session limits and annual plan costs with your expected usage.

    4.9 From $29/mo (annual) · 14-day trial Visit site
  24. 24

    Verint Intelligent Virtual Assistant

    by Verint Intelligent Virtual Assistant
    Paid APIWeb

    Verint IVA combines automated task completion, workflow tools, industry agents, and contextual escalation.

    4.8 Pricing on request Visit site
  25. 25

    Netomi

    by Netomi
    Paid

    Netomi combines automated support, human handoff, ecommerce workflows, and broad channel coverage. Buyers will need to request pricing and may need NDA access for detailed security documentation.

    4.7 Pricing on request Visit site

#1Places #1, #2, #3, #4, #5 on this list can be bought by the makers of the software on it. See the price

Compare free plans, trials, paid starting prices, and licence terms before choosing. Check autonomous resolution, human handoff, supported channels, knowledge sources, languages, help desk integrations, and whether the platform you need is available.

Questions

Do these customer support AI agents have free plans?

A free plan is offered by items on this list. HubSpot Live Chat is listed with a free plan; other products may be paid or quote-based.

Which tools offer a free trial?

Free trials are offered by items on this list. Freshworks Freddy AI Agent lists a 14-day trial.

What platforms do these tools support?

Platform types listed include web, API, iOS, Android, browser extension, and self-hosted deployment. Check the platform field for the product you need.

What should I compare besides price?

Compare autonomous resolution, human handoff, supported channels, knowledge sources, languages supported, and help desk integrations.

Can I read or change the software code?

Check the licence for the specific product. Licence terms determine whether code can be read, changed, or self-hosted.

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