Chatbase

Overview

Chatbase lets teams build customer-facing AI agents for support, sales and product guidance across chat, email and voice. It suits organizations that want to ground agents in varied business information and let them take action in connected systems. Its breadth is appealing, but the free plan is too constrained for sustained use.

Key features

Agents can draw answers from help centers, files, links, Q&As, Notion pages, tickets and product data. That range helps teams build on material they already maintain. Plain-language procedures and connected actions let an agent look up information or make changes in other systems, giving Chatbase a role beyond answering questions. Human handoff is supported when a conversation needs a person.

Teams can simulate customer scenarios, save regression tests and inspect conversation traces to review agent behavior. These tools support iterative improvement, while the absence of a visual flow builder may disappoint teams that want to map conversations visually. No-code setup serves teams without engineering capacity; developers can also use a JavaScript embed, REST API, API v2, CLI, and Android and iOS SDKs.

Integrations include Salesforce, Zendesk, Freshdesk, Gorgias, Help Scout, HubSpot, Intercom, Odoo, Zoho Desk, Shopify, Slack, Zapier and Twilio. Chatbase says customer data is encrypted at rest and in transit, is accessible only to the customer’s AI agent, and is not used to train models. It describes GDPR and SOC 2 Type II compliance.

Pricing

The free plan costs nothing, billed per month. It allows 50 message credits per month and one member, with limited model access; agents are deleted after 14 days of inactivity. That makes it suitable for a brief, small-scale evaluation, not a dependable ongoing deployment.

Hobby costs $40 a month, billed per month, and includes 700 message credits, two members, advanced models, integrations, basic analytics and attachments. It is the entry point for a small team that needs a live agent and connected tools, though the credit allowance and two-seat limit keep its scope modest.

Standard costs $150 a month, billed per month. Its 4,000 monthly message credits and three members come with helpdesk, voice, telephony, outbound campaigns, API access, personalization, automatic agent resync and advanced integrations. It fits teams moving beyond basic chat, especially those that need voice or helpdesk connections. Pro costs $500 a month, billed per month, for 15,000 credits and five members, adding advanced analytics, source suggestions and tickets as a source. That higher ceiling and added oversight suit larger deployments, though the five-member cap may still constrain broader teams.

Enterprise has custom pricing and adds higher limits, custom roles and permissions, SSO, white-labeling, audit logs and priority support. The pricing page also lists a success manager, SLAs and HIPAA eligibility among Enterprise features. Hobby, Standard and Pro offer a 7-day trial.

Platforms

Chatbase supports web, Android, iOS and API. Its multichannel deployment covers chat, email and voice, with developer tools for embedding and integrating agents into applications.

Who it's for

Chatbase is a strong fit for support and sales teams that want customer-facing agents grounded in multiple sources, connected to business systems and reviewable through simulations and traces. It is less suited to teams that need visual conversation design or a generous free operating tier. The progression from Hobby to Standard and Pro provides more credits and capabilities, but the rising monthly prices and member caps call for matching the plan to both traffic and team size.

Pros and cons

• Broad knowledge sources: Teams can use help content, files, product data and ticket sources rather than reworking everything into one format.
• Connected actions: Procedures can trigger lookups or changes in connected systems, supporting work beyond FAQ responses.
• Tools to review behavior: Simulations, regression tests and conversation traces help teams examine agent performance over time.
• Constrained free plan: Fifty monthly credits, one member and deletion after 14 inactive days make it a fragile basis for an ongoing service.
• No visual flow builder: Teams that prefer visual conversation mapping will need a different approach.
• Paid plans limit seats: Hobby includes two members, Standard three and Pro five, so larger teams may need Enterprise.

Alternatives

For a sales-focused option, compare Cleo AI Sales Agent, which has a free plan with unlimited Scoot Engage meetings, Live Advisor and Brain memory, plus 50 GB of recording storage and free guests; its listed Pro price is 99.

ConnectLoop LIA is another freemium option, with a web-based free plan that allows 200 messages and one agent per workspace, but no email reply agent. Its Launch plan costs $599 a month and includes 5,000 messages.

Quickchat AI, Tars, FullContext, Gimiq, Landbot and Manychat are other options to compare.

Browse Sales Chatbot Software if sales agents are your main need, Chatbot Builders to compare builder tools, or Live chat software for a broader live-chat shortlist.

Verdict

Choose Chatbase if your team wants no-code customer-facing agents that combine varied knowledge sources, connected actions and tools for reviewing behavior. The breadth is its main advantage; the small free allowance, inactivity deletion and paid-plan seat limits are the main reasons to look elsewhere or budget for a higher tier. It is best for teams prepared to pay for an agent that can support customer work across channels, rather than those seeking a lasting free service or visual flow design.