Gimiq
What Gimiq is
Gimiq is an AI helpdesk for handling customer inquiries across chat, email and phone. Its support agent can respond through chat, email and messaging, take actions in connected systems, and pass conversations to a person with context. A separate call agent handles inbound and outbound calls, with warm transfers, live transcription and automatic summaries. The helpdesk includes omnichannel ticketing, a shared inbox, SLA policies, automations, collision detection and an AI copilot. Supported channels include website live chat, in-app messaging, WhatsApp Business, SMS, Slack Connect, Facebook Messenger and Instagram DMs, alongside email. Integrations include Shopify, WooCommerce, HubSpot, Salesforce, Jira, Linear, GitHub Issues, Stripe, PayPal and Twilio. The REST API supports reading and writing conversations, contacts, tickets, macros and knowledge base articles. Gimiq also lists migration importers and scheduled exports. The free plan allows up to 3 agents and 250 tickets per month. Startup is listed at $228.00 per agent per year, billed annually; Enterprise is listed at $69 a year.
Who it suits
Gimiq is aimed at support teams and customer experience leaders handling inquiries across multiple channels. Its free plan may suit a team of up to 3 agents with up to 250 monthly tickets.
What it does well
- AI agents handle chat, messaging and phone calls.
- Shared inbox, ticketing, automations and SLA policies.
- Free plan includes up to 3 agents.
- Importers cover Zendesk, Zoho, Freshdesk, Intercom and CSV.
What to know first
- Free plan is limited to 250 tickets monthly.
- Startup includes up to 10 agents.
- Enterprise features include HIPAA, GDPR and SOC2 compliance.
Limits
The free plan allows up to 3 agents and 250 tickets per month, with email and live chat widgets. Startup includes up to 10 agents, 500 AI chat resolutions per month, and 1,000 AI voice calling minutes per month.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Free | Up to 3 agents · 250 tickets / month · Email & Live Chat widgets · Shared inbox queue · Basic SLA tracking | Free |
| Startup | $228.00 per agent per year (= $19.00 per agent/month, billed annually) · Up to 10 agents included · AI Chat Agent (500 resolutions/mo) · 1,000 AI Voice calling minutes/mo · Slack, WhatsApp & SMS channels · Same-day response SLA policy · Custom support macros | $228 a year |
| Enterprise | billed annually · Unlimited agents & channels · Unlimited AI resolutions · Custom voice agent models · HIPAA, GDPR & SOC2 compliance · 10-min critical bug SLA response · Dedicated account manager | $69 a year |
As gimiq.co lists them, read 4 Oct 2026. The maker's own page has the final word.
Getting started
- Visit gimiq.co.
- Choose the free plan or a paid plan; a free trial is available.
- Create an account using the web service or API.
- Set up the channels and integrations your support workflow uses.
- Import data from Zendesk, Zoho, Freshdesk, Intercom, or CSV if migrating.
Verdict
Gimiq combines an AI helpdesk, voice agent, integrations and migration tools, with a free tier for small teams. Check the plan limits and listed billing terms against your needs before choosing a paid plan.
Questions
Does Gimiq have a free plan?
Yes. The Free plan costs nothing and includes up to 3 agents and 250 tickets per month.
How much do Gimiq's paid plans cost?
The listed Startup price is $228.00 per agent per year, billed annually, equivalent to $19.00 per agent/month when billed annually. Enterprise is listed at $69 a year.
Is there a free trial?
Yes, a free trial is listed.
Which channels does Gimiq support?
Listed channels include website live chat, in-app messaging, email, WhatsApp Business, SMS, Slack Connect, Facebook Messenger, and Instagram DMs.
What integrations are listed?
Integrations include Shopify, WooCommerce, HubSpot, Salesforce, Jira, Linear, GitHub Issues, Stripe, PayPal, and Twilio.
What does the Enterprise plan include?
The listed Enterprise plan includes unlimited agents and channels, unlimited AI resolutions, custom voice agent models, HIPAA, GDPR, and SOC2 compliance, a 10-minute critical bug response SLA, and a dedicated account manager.
Facts from Gimiq's own pages
- AI support
- Its AI support agent answers across chat, email, and messaging, can take actions in connected systems, and can escalate with context. · gimiq.co, 4 Oct 2026
- API
- Gimiq describes a REST API with read and write access to conversations, contacts, tickets, macros, and knowledge base articles. · gimiq.co, 4 Oct 2026
- Channels
- Listed channels include website live chat, in-app messaging, email, WhatsApp Business, SMS, Slack Connect, Facebook Messenger, and Instagram DMs. · gimiq.co, 4 Oct 2026
- Company history
- Gimiq says it started building the product in 2025 and launched it in 2026. · gimiq.co, 4 Oct 2026
- Data migration
- Gimiq lists one-run importers for Zendesk, Zoho, Freshdesk, Intercom, and CSV, as well as scheduled transcript and reporting exports. · gimiq.co, 4 Oct 2026
- Founded
- 2025 · gimiq.co, 23 Sept 2026
- Helpdesk
- The helpdesk offers omnichannel ticketing, a shared inbox, SLA policies, automations, collision detection, and an AI copilot. · gimiq.co, 4 Oct 2026
- Integrations
- Listed integrations include Shopify, WooCommerce, HubSpot, Salesforce, Jira, Linear, GitHub Issues, Stripe, PayPal, and Twilio. · gimiq.co, 4 Oct 2026
- Intended users
- The About page describes Gimiq as serving support teams and customer experience leaders. · gimiq.co, 4 Oct 2026
- Product
- Gimiq describes itself as an AI helpdesk for resolving customer inquiries across chat, email, and phone calls. · gimiq.co, 4 Oct 2026
- Security and compliance
- The Enterprise plan lists HIPAA, GDPR, and SOC2 compliance. · gimiq.co, 4 Oct 2026
- Support
- The Enterprise plan includes a dedicated account manager and a 10-minute response SLA for critical bugs. · gimiq.co, 4 Oct 2026
- Voice agent
- Its AI call agent handles inbound and outbound calls, with warm transfers, live transcription, and automatic call summaries. · gimiq.co, 4 Oct 2026
- Webhooks
- Its webhooks support conversation, ticket, escalation, and AI-action events, with signed payloads, automatic retries, and a replay window. · gimiq.co, 4 Oct 2026
Where Gimiq stands on Freedom251
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