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Chatbase vs Gorgias

Both stand on ai agents for customer support software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.

Chatbase

Free plan AndroidAPIiPhone+1

Choose Chatbase if your team wants no-code customer-facing agents that can draw from varied knowledge sources and use connected-system actions. The free plan has a small monthly credit allowance and deletes inactive agents, while teams needing more credits or features can consider the paid plans from $40 a month.

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Gorgias

Free plan AndroidAPIExtension+2

Gorgias combines multichannel support with ecommerce-focused ticket tools, including Shopify context and in-conversation order actions. Check the trial restrictions and mobile messaging limits against your team's needs.

Visit Gorgias

The facts

ChatbaseGorgias
Free planYesYes
Open sourceNoNot published
Runs onAndroid, API, iPhone, WebAndroid, API, Extension, iPhone, Web
Lowest paid planHobby: $40 a monthNot published
Plans published5None
MakerChatbaseGorgias
Websitechatbase.cogorgias.com
On ai agents for customer support software#1 of 27#2 of 27

Chatbase: what it does well

  • Agents can use help centers, files, Q&As, tickets and product data.
  • Plain-language procedures and actions can connect agents to other systems.
  • Customer-scenario simulations and saved regression tests support behavior reviews.
  • Listed integrations include Salesforce, Zendesk, Shopify and Slack.
  • Customer data is encrypted and not used to train models.

What to know first

  • The free plan is limited to 50 message credits per month and one member.
  • Free-plan agents are deleted after 14 days of inactivity.
  • The product has no visual flow builder.
  • The Enterprise plan has no listed price.

Gorgias: what it does well

  • One inbox combines six listed conversation channels.
  • Shopify order, customer, and product details can appear in tickets.
  • Rules support routing, prioritization, and workflow automation.
  • The app directory connects more than 100 apps.
  • AI Agent is available on every plan.

What to know first

  • Voice and SMS are add-ons priced by usage.
  • Trial accounts cannot create a help center.
  • Mobile apps cannot make or receive calls.
  • Mobile messages cannot include images or links.

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