Inbenta

Web · API

Freedom report

One barScore 6.3

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely1 of 6 device platforms
DocumentedPlans, terms and facts published

Inbenta is ranked #109 of 257 in chatbot builders on Freedom251, made by Inbenta (Allen, Texas, USA). It runs on API, Web. There is no free plan. A free trial is offered.

Inbenta plans and pricing

All plans

Consumption-based pricing Not published Pay for usage · No published price or usage rates on pricing page inbenta.com · 2 Oct 2026

Compared on chatbot builders

Free plan: No
Supported channels: chat, voice, email, Facebook, WhatsApp, Instagram, X (Twitter), social media
Workflow actions: Yes
Human handoff: Yes
Voice support: Yes
Multilingual support: Yes
API access: Yes

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The record

What it does: Inbenta Encore is an Agentic AI platform for automating customer interactions and supporting customer experience workflows.
AI orchestration: Encore coordinates AI agents, models, tools, and data sources across multi-step workflows, with steps that are visible and traceable.
Knowledge: Inbenta Knowledge unifies information for employees and customers and provides a 24/7 self-service support hub.
Chat: Inbenta Chat supports voice interactions, live translation, and customer conversations across channels including Facebook, WhatsApp, and Instagram.
Agent handoff: Inbenta Chat can escalate conversations to live agents and connects with other Inbenta platform content and products.
Integrations: Inbenta says its AppHub offers more than 850 pre-built integrations, connecting to AI models, data systems, CRMs, and other enterprise tools.
Named integrations: The pricing page describes integrations with Slack, WhatsApp, Zendesk, Genesys, Workday, and Instagram.
Security: Inbenta states it is certified to ISO 9001, ISO 27001, ISO 27017, and ISO 27701, and that data is encrypted at rest using AES-256 and in transit using TLS.
PCI limitation: Inbenta states it is not PCI DSS compliant and advises against adding its component to a credit-card checkout page unless the script is hosted in the customer's data center and secured with Subresource Integrity.
Trial: An Inbenta article says its chatbot solution offers a 14-day free trial.
Who it serves: Inbenta says its Agentic CX platform serves more than 1,000 companies in over 100 languages worldwide.
Founded and headquarters: Inbenta was founded in 2005 and is headquartered in Allen, Texas.
Founded: 2005
Headquarters: Allen, Texas, USA

Where it ranks on Freedom251

Best Chatbot Builders in 2026#109 of 257
Best AI Customer Service Agents in 2026#38 of 55
Best Customer Self-Service Software in 2026#27 of 43
Best Conversational AI Platforms in 2026#31 of 41

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Sources

inbenta.com/about· checked 2 Oct 2026
inbenta.com/platform· checked 2 Oct 2026
inbenta.com/products/knowledge· checked 2 Oct 2026
inbenta.com/products/chat· checked 2 Oct 2026
inbenta.com· checked 2 Oct 2026
inbenta.com/pricing· checked 2 Oct 2026
inbenta.com/compliance/security-and-privacy/· checked 2 Oct 2026
inbenta.com/articles/8-must-have-chatbot-features-t· checked 2 Oct 2026