Freedom251 › AI Agents for Customer Support Software
Intercom
by Intercom
What Intercom is
Intercom is a customer messaging and support platform for businesses serving customers through a website, app, or product experience. It combines website chatbot and live-agent chat with a shared inbox, ticketing, help center, and omnichannel conversations. Teams can build visual flows and generate AI bots. Fin answers free-form questions from approved knowledge and cites sources; when a person is needed, it hands conversations to agents with the customer history attached. Teams can customize the Messenger’s tone, style, and design, and Fin can work with existing helpdesks including Salesforce, HubSpot, and Freshdesk. The platform is available on web, iOS, and Android, with 450 listed integrations. Essential is $19 a month per seat, billed annually; Advanced is $85 a month per seat, billed annually; Expert is $132 a month per seat, billed annually. Fin AI Agent starts at $0.99 per outcome. A 14-day trial is listed, and payment begins only after choosing a plan and adding payment details.
Who it suits
Intercom suits businesses supporting customers through websites, apps, or product experiences. It offers tools for teams combining automated answers with agent conversations and helpdesk workflows.
What it does well
- Fin cites sources from approved knowledge
- Agent handoffs include conversation and customer history
- Messenger supports web, iOS, and Android
- 450 integrations are listed
- A 14-day trial is available
What to know first
- No free plan is listed
- Essential costs $19 a month per seat, billed annually
- Fin AI Agent is billed per outcome
Limits
There is no free plan. The trial lasts 14 days; payment begins only after choosing a plan and adding payment details. Advanced includes 20 free Lite seats and Expert includes 50 free Lite seats.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Essential | billed annually · Fin AI Agent · Messenger · Shared inbox and ticketing system · Pre-built reports · Public help center | $19 a month |
| Advanced | billed annually · 20 free Lite seats | $85 a month |
| Expert | billed annually · 50 free Lite seats | $132 a month |
| Fin AI Agent | from $0.99 per Fin outcome · AI-powered answers · Live chat, email, phone, and other channel support · Human handoff with conversation context | $0.99, paid once |
| Fin AI Agent with existing helpdesk | — | $0.99, paid once |
| Fin Voice | — | $1.99, paid once |
| Copilot | billed annually | $29 a month |
| Copilot monthly | billed monthly | $35 a month |
The first 8 of 10 plans, as intercom.com lists them, read 27 Sept 2026. The maker's own page has the final word. Every plan
Getting started
- Visit the Intercom live chat website.
- Start the 14-day trial.
- Choose a plan and add payment details to begin paid service.
- Set up Messenger for web, iOS, or Android.
- Connect approved knowledge and configure Fin or a visual flow.
- Connect an existing helpdesk if using Salesforce, HubSpot, or Freshdesk.
Verdict
Intercom combines customer messaging, helpdesk features, and AI-assisted answers across web and mobile. The trial does not require payment until a plan is chosen and payment details are added, but ongoing use is paid.
Questions
How much does Intercom cost?
Essential is $19 per seat/month billed annually, Advanced is $85 per seat/month billed annually, and Expert is $132 per seat/month billed annually. Fin AI Agent starts at $0.99 per outcome.
Does Intercom have a free plan or trial?
There is no free plan. A 14-day trial is available, and payment begins only after choosing a plan and adding payment details.
Which platforms does Intercom support?
Intercom is available on web, iOS, and Android. Messenger supports web, iOS, and Android experiences.
Can Fin work with an existing helpdesk?
Yes. Fin can work with existing helpdesks including Salesforce, HubSpot, and Freshdesk.
What do Advanced and Expert include for Lite seats?
Advanced includes 20 free Lite seats, while Expert includes 50 free Lite seats.
Who makes Intercom?
Intercom was founded in 2011 and is headquartered in San Francisco, California.
Facts from Intercom's own pages
- Team collaboration
- Advanced includes multiple team inboxes and round-robin assignment. · intercom.com, 27 Sept 2026
- Website chatbot
- Yes · intercom.com, 20 Sept 2026
- Chat channels
- omnichannel · intercom.com, 20 Sept 2026
- Business adoption
- Intercom says it is trusted by more than 30,000 businesses. · intercom.com, 27 Sept 2026
- Messenger customization
- Teams can customize Messenger tone, style, and design. · intercom.com, 27 Sept 2026
- Founded
- 2011 · intercom.com, 23 Sept 2026
- Free plan
- No · intercom.com, 20 Sept 2026
- Free Lite seats
- Advanced includes 20 free Lite seats, while Expert includes 50 free Lite seats. · intercom.com, 27 Sept 2026
- Free trial
- A 14-day trial is available without a credit card and includes all features, Fin, and add-ons. · intercom.com, 27 Sept 2026
- Headquarters
- San Francisco, California, United States · intercom.com, 23 Sept 2026
- Human handoff
- Fin hands conversations to agents with the full conversation and customer history attached. · intercom.com, 27 Sept 2026
- Helpdesk integrations
- Fin can work with existing helpdesks including Salesforce, HubSpot, and Freshdesk. · intercom.com, 27 Sept 2026
- Knowledge answers
- Fin answers free-form questions using approved knowledge and cites sources in replies. · intercom.com, 27 Sept 2026
- Live agent chat
- Yes · intercom.com, 20 Sept 2026
- Refund guarantee
- Fin includes a 90-day money-back guarantee, with spending limits and alerts. · intercom.com, 27 Sept 2026
- Outcome refund
- A Fin outcome is refunded if the conversation is later reopened. · intercom.com, 27 Sept 2026
- Pricing model
- Pricing combines per-seat plans with usage-based charges such as Fin outcomes and messaging. · intercom.com, 27 Sept 2026
- Security features
- Expert includes SSO, identity management, and HIPAA support. · intercom.com, 27 Sept 2026
- Paid from
- 29 · intercom.com, 20 Sept 2026
- Supported platforms
- Messenger supports web, iOS, and Android experiences. · intercom.com, 27 Sept 2026
- Support resources
- Intercom provides a help center, developer hub, community, and status resources. · intercom.com, 27 Sept 2026
- Trial payment rule
- Payment begins only after choosing a plan and adding payment details. · intercom.com, 27 Sept 2026
- Visitor tracking
- Yes · intercom.com, 20 Sept 2026
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