Intercom is a customer messaging and support platform for businesses serving customers through a website, app, or product experience. It combines website chatbot and live-agent chat with a shared inbox, ticketing, help center, and omnichannel conversations. Teams can build visual flows and generate AI bots. Fin answers free-form questions from approved knowledge and cites sources; when a person is needed, it hands conversations to agents with the customer history attached. Teams can customize the Messenger’s tone, style, and design, and Fin can work with existing helpdesks including Salesforce, HubSpot, and Freshdesk. The platform is available on web, iOS, and Android, with 450 listed integrations. Essential is $19.00 USD per month per seat, billed annually; Advanced is $85.00 USD per month per seat, billed annually; Expert is $132.00 USD per month per seat, billed annually. Fin AI Agent starts at $0.99 USD per outcome. A 14-day trial is listed, and payment begins only after choosing a plan and adding payment details.
Who it is for
Intercom suits businesses supporting customers through websites, apps, or product experiences. It offers tools for teams combining automated answers with agent conversations and helpdesk workflows.
What is good
- Fin cites sources from approved knowledge
- Agent handoffs include conversation and customer history
- Messenger supports web, iOS, and Android
- 450 integrations are listed
- A 14-day trial is available
What to know first
- No free plan is listed
- Essential costs $19.00 USD per month per seat, billed annually
- Fin AI Agent is billed per outcome
Verdict
Intercom combines customer messaging, helpdesk features, and AI-assisted answers across web and mobile. The trial does not require payment until a plan is chosen and payment details are added, but ongoing use is paid.
Intercom plans and pricing
All plansCompared on chatbot builders
- Free plan
- No
