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Chatbase vs Intercom

Both stand on ai agents for customer support software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.

Chatbase

Free plan AndroidAPIiPhone+1

Choose Chatbase if your team wants no-code customer-facing agents that can draw from varied knowledge sources and use connected-system actions. The free plan has a small monthly credit allowance and deletes inactive agents, while teams needing more credits or features can consider the paid plans from $40 a month.

Visit Chatbase

Intercom

Free trial AndroidiPhoneWeb

Intercom combines customer messaging, helpdesk features, and AI-assisted answers across web and mobile. The trial does not require payment until a plan is chosen and payment details are added, but ongoing use is paid.

Visit Intercom

The facts

ChatbaseIntercom
Free planYesA free trial
Open sourceNoNot published
Runs onAndroid, API, iPhone, WebAndroid, iPhone, Web
Lowest paid planHobby: $40 a monthEssential: $19 a month
Plans published510
MakerChatbaseIntercom
Websitechatbase.cointercom.com
On ai agents for customer support software#1 of 27#5 of 27

Chatbase: what it does well

  • Agents can use help centers, files, Q&As, tickets and product data.
  • Plain-language procedures and actions can connect agents to other systems.
  • Customer-scenario simulations and saved regression tests support behavior reviews.
  • Listed integrations include Salesforce, Zendesk, Shopify and Slack.
  • Customer data is encrypted and not used to train models.

What to know first

  • The free plan is limited to 50 message credits per month and one member.
  • Free-plan agents are deleted after 14 days of inactivity.
  • The product has no visual flow builder.
  • The Enterprise plan has no listed price.

Intercom: what it does well

  • Fin cites sources from approved knowledge
  • Agent handoffs include conversation and customer history
  • Messenger supports web, iOS, and Android
  • 450 integrations are listed
  • A 14-day trial is available

What to know first

  • No free plan is listed
  • Essential costs $19 a month per seat, billed annually
  • Fin AI Agent is billed per outcome

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