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Best Customer Support Software in 2026

  1. 1

    Chatwoot

    by Chatwoot
    Free plan Open source AndroidAPIiPhone+3

    Chatwoot brings customer conversations, team coordination, and knowledge-base tools together, with cloud and self-hosted options.

    9.3 Free plan · paid from $19/mo (annual) · 15-day trial Visit site
  2. 2

    Zammad

    Free plan Open source APILinuxMac+3

    Zammad combines ticket management, automation, and a knowledge base, with hosted and self-hosted options.

    8.6 Open source · paid from €7/mo (annual) · 30-day trial Visit site
  3. 3

    Znuny

    Free plan Open source APILinuxSelf-hosted+1

    Znuny offers a configurable service-management platform with multiple request channels and deployment choices.

    8.5 Free plan Visit site
  4. 4

    Andrea Helpdesk

    Free plan AndroidAPIiPhone+2

    Andrea Helpdesk offers ticketing, email handling, collaboration and customer-facing tools in a self-hosted package with a free plan.

    7.7 Free plan Visit site
  5. 5

    Crisp

    by Crisp
    Free plan AndroidAPIiPhone+3

    Crisp combines shared customer conversations with help content, AI training and workflow tools. The free plan allows unlimited conversations but has two seats and no AI credits.

    7.6 Free plan · paid from $45/mo · 14-day trial Visit site
  6. 6

    FreeScout

    Free plan AndroidAPIiPhone+2

    FreeScout combines a shared inbox with several help desk and customer-facing support tools in a self-hosted application.

    7.5 Free plan Visit site
  7. 7

    LibreDesk

    Free plan APILinuxMac+3

    LibreDesk offers a broad support-desk feature set without paid tiers, provided your team can operate its required self-hosted infrastructure.

    7.2 Free plan Visit site
  8. 8

    Faveo Helpdesk

    by Faveo Helpdesk
    Free plan API

    Faveo Helpdesk combines core ticket-support functions with a free two-agent plan and annual paid tiers. Check the unpriced Freelancer and Enterprise options directly when planning agent capacity.

    7.1 Free plan · paid from $7.20/mo Visit site
  9. 9

    Frappe Helpdesk

    by Frappe Helpdesk
    Free plan API

    Frappe Helpdesk combines core ticketing functions with customer-facing tools and API access. Its free option, self-host plan and paid hosting tiers give teams several deployment paths.

    7.1 Free plan · paid from $5/mo · 14-day trial Visit site
  10. 10

    Freshdesk

    by Freshdesk
    Free plan API

    Freshdesk combines multichannel ticket handling with automation, customer self-service, and language support.

    7.1 From $19/mo (annual) · 14-day trial Visit site
  11. 11

    Gorgias

    by Gorgias
    Free plan AndroidAPIExtension+2

    Gorgias combines multichannel support with ecommerce-focused ticket tools, including Shopify context and in-conversation order actions.

    7.1 30-day trial Visit site
  12. 12

    Go Help Desk

    Free plan APISelf-hostedWeb

    Go Help Desk provides self-hosted ticket workflows with role controls, SLAs, search, and integration endpoints.

    7.0 Open source Visit site
  13. 13

    osTicket

    Free plan APISelf-hostedWeb

    osTicket offers ticket intake, routing, customizable forms and task handling, with self-hosted and cloud-hosted options.

    7.0 Free plan Visit site
  14. 14

    Vision Helpdesk

    Free plan AndroidAPIiPhone+4

    Choose Vision Helpdesk if you need a multi-channel ticketing suite, or want customer support and IT service management products under one name.

    7.0 From $8/mo (annual) · 30-day trial Visit site
  15. 15

    Help Scout

    by Help Scout
    Free plan API

    Help Scout combines shared customer conversations with knowledge-base and workflow tools. Check the Inbox, user, and contact limits against your team's needs before choosing a plan.

    6.9 Free plan · paid from $25/user/mo · 15-day trial Visit site
  16. 16

    UVdesk

    Free plan API

    UVdesk combines core help-desk functions with free, Open Source, and paid plan paths. Compare the agent minimums and mailbox or knowledgebase allowances against your support volume.

    6.6 Free plan · paid from $8/user/mo (annual) · 30-day trial Visit site
  17. 17

    Zoho Desk

    by Zoho Desk
    Free plan API

    Zoho Desk covers shared support conversations, customer self-service, SLAs, and automation. Its free plan serves 3 users, with annual paid tiers listed for larger teams.

    6.5 Free plan · paid from ₹420/user/mo (annual) · 15-day trial Visit site
  18. 18

    Front

    by Front
    Free trial AndroidAPIiPhone+3

    Front provides shared-inbox and customer-service functions across three paid annual tiers. Compare seat, channel, workspace, and automation limits with your team’s requirements.

    6.4 From $25/user/mo (annual) · 14-day trial Visit site
  19. 19

    Intercom

    by Intercom
    Free trial AndroidiPhoneWeb

    Intercom combines customer messaging, helpdesk features, and AI-assisted answers across web and mobile.

    6.1 From $29/user/mo (annual) · 14-day trial Visit site
  20. 20

    Re:amaze

    by Re:amaze
    Free trial AndroidAPIiPhone+1

    Choose Re:amaze if your online business needs a shared helpdesk for multiple channels, with automation, AI features, and customer context in one workspace.

    6.1 14-day trial Visit site
  21. 21

    Kayako

    by Kayako
    Paid AndroidAPIiPhone+1

    Choose Kayako if its listed support functions match your team's needs, from shared inbox and ticketing to knowledge content, live chat, automation, and reporting.

    5.7 Visit site
  22. 22

    Kustomer

    by Kustomer
    Paid AndroidAPIiPhone+1

    Kustomer combines a unified customer timeline, service tools and AI features with options for human review. Pricing is on request, and listed Enterprise and Ultimate plans differ in several limits.

    5.7 Pricing on request Visit site
  23. 23

    LiveAgent

    by LiveAgent
    Free trial API

    LiveAgent combines multichannel support tools with ticketing, automation, and AI features.

    5.7 Free plan · paid from $15/user/mo (annual) · 30-day trial Visit site
  24. 24

    Dixa

    by Dixa
    Paid API

    Dixa provides a tiered contact-center and support setup with shared inbox workflows, routing, automation, and AI features.

    5.6 From €89/user/mo Visit site
  25. 25

    HappyFox Help Desk

    by HappyFox Help Desk
    Paid API

    HappyFox Help Desk covers common help-desk functions with escalating agent capacity across paid plans.

    5.3 From $24/user/mo (annual) · 14-day trial Visit site

#1Places #1, #2, #3, #4, #5 on this list can be bought by the makers of the software on it. See the price

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