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Best Customer Support Software in 2026

Customer support software helps organize customer requests through tickets, live chat, knowledge bases and related channels. This list is for people comparing support tools for a budget, from hosted services to self-hosted options.

29 apps
Research read 28 Sept 2026
How the order is worked out

1

Chatwoot
by Chatwoot
Free plan Open source AndroidAPIiPhone+3

Chatwoot brings customer conversations, team coordination, and knowledge-base tools together, with cloud and self-hosted options.

9.3 Free plan · paid from $19/mo (annual) · 15-day trial Visit site
2

Zammad

Free plan Open source APILinuxMac+3

Zammad combines ticket management, automation, and a knowledge base, with hosted and self-hosted options.

8.6 Open source · paid from €7/mo (annual) · 30-day trial Visit site
3

Znuny

Free plan Open source APILinuxSelf-hosted+1

Znuny offers a configurable service-management platform with multiple request channels and deployment choices.

8.5 Free plan Visit site
4

Andrea Helpdesk

Free plan AndroidAPIiPhone+2

Andrea Helpdesk offers ticketing, email handling, collaboration and customer-facing tools in a self-hosted package with a free plan.

7.7 Free plan Visit site
5

Crisp
by Crisp
Free plan AndroidAPIiPhone+3

Crisp combines shared customer conversations with help content, AI training and workflow tools. The free plan allows unlimited conversations but has two seats and no AI credits.

7.6 Free plan · paid from $45/mo · 14-day trial Visit site
6

FreeScout

Free plan AndroidAPIiPhone+2

FreeScout combines a shared inbox with several help desk and customer-facing support tools in a self-hosted application.

7.5 Free plan Visit site
7

LibreDesk

Free plan APILinuxMac+3

LibreDesk offers a broad support-desk feature set without paid tiers, provided your team can operate its required self-hosted infrastructure.

7.2 Free plan Visit site
8

Faveo Helpdesk
by Faveo Helpdesk
Free plan API

Faveo Helpdesk combines core ticket-support functions with a free two-agent plan and annual paid tiers. Check the unpriced Freelancer and Enterprise options directly when planning agent capacity.

7.1 Free plan · paid from $7.20/mo Visit site
9

Frappe Helpdesk
by Frappe Helpdesk
Free plan API

Frappe Helpdesk combines core ticketing functions with customer-facing tools and API access. Its free option, self-host plan and paid hosting tiers give teams several deployment paths.

7.1 Free plan · paid from $5/mo · 14-day trial Visit site
10

Freshdesk
by Freshdesk
Free plan API

Freshdesk combines multichannel ticket handling with automation, customer self-service, and language support.

7.1 From $19/mo (annual) · 14-day trial Visit site
11

Gorgias
by Gorgias
Free plan AndroidAPIExtension+2

Gorgias combines multichannel support with ecommerce-focused ticket tools, including Shopify context and in-conversation order actions.

7.1 30-day trial Visit site
12

Go Help Desk

Free plan APISelf-hostedWeb

Go Help Desk provides self-hosted ticket workflows with role controls, SLAs, search, and integration endpoints.

7.0 Open source Visit site
13

osTicket

Free plan APISelf-hostedWeb

osTicket offers ticket intake, routing, customizable forms and task handling, with self-hosted and cloud-hosted options.

7.0 Free plan Visit site
14

Vision Helpdesk

Free plan AndroidAPIiPhone+4

Choose Vision Helpdesk if you need a multi-channel ticketing suite, or want customer support and IT service management products under one name.

7.0 From $8/mo (annual) · 30-day trial Visit site
15

Help Scout
by Help Scout
Free plan API

Help Scout combines shared customer conversations with knowledge-base and workflow tools. Check the Inbox, user, and contact limits against your team's needs before choosing a plan.

6.9 Free plan · paid from $25/user/mo · 15-day trial Visit site
16

UVdesk

Free plan API

UVdesk combines core help-desk functions with free, Open Source, and paid plan paths. Compare the agent minimums and mailbox or knowledgebase allowances against your support volume.

6.6 Free plan · paid from $8/user/mo (annual) · 30-day trial Visit site
17

Zoho Desk
by Zoho Desk
Free plan API

Zoho Desk covers shared support conversations, customer self-service, SLAs, and automation. Its free plan serves 3 users, with annual paid tiers listed for larger teams.

6.5 Free plan · paid from ₹420/user/mo (annual) · 15-day trial Visit site
18

Front
by Front
Free trial AndroidAPIiPhone+3

Front provides shared-inbox and customer-service functions across three paid annual tiers. Compare seat, channel, workspace, and automation limits with your team’s requirements.

6.4 From $25/user/mo (annual) · 14-day trial Visit site
19

Intercom
by Intercom
Free trial AndroidiPhoneWeb

Intercom combines customer messaging, helpdesk features, and AI-assisted answers across web and mobile.

6.1 From $29/user/mo (annual) · 14-day trial Visit site
20

Re:amaze
by Re:amaze
Free trial AndroidAPIiPhone+1

Choose Re:amaze if your online business needs a shared helpdesk for multiple channels, with automation, AI features, and customer context in one workspace.

6.1 14-day trial Visit site
21

Kayako
by Kayako
Paid AndroidAPIiPhone+1

Choose Kayako if its listed support functions match your team's needs, from shared inbox and ticketing to knowledge content, live chat, automation, and reporting.

5.7 Visit site
22

Kustomer
by Kustomer
Paid AndroidAPIiPhone+1

Kustomer combines a unified customer timeline, service tools and AI features with options for human review. Pricing is on request, and listed Enterprise and Ultimate plans differ in several limits.

5.7 Pricing on request Visit site
23

LiveAgent
by LiveAgent
Free trial API

LiveAgent combines multichannel support tools with ticketing, automation, and AI features.

5.7 Free plan · paid from $15/user/mo (annual) · 30-day trial Visit site
24

Dixa
by Dixa
Paid API

Dixa provides a tiered contact-center and support setup with shared inbox workflows, routing, automation, and AI features.

5.6 From €89/user/mo Visit site
25

HappyFox Help Desk
by HappyFox Help Desk
Paid API

HappyFox Help Desk covers common help-desk functions with escalating agent capacity across paid plans.

5.3 From $24/user/mo (annual) · 14-day trial Visit site

#1Places #1, #2, #3, #4, #5 on this list can be bought by the makers of the software on it. See the price

Compare free plans, paid starting prices, ticket management, chat, knowledge base tools, omnichannel support, automation rules, included agent seats and deployment. Check trial limits, what a free plan includes, and whether an open-source licence permits the code changes you need.

Questions

Which customer support tools have a free plan?

Andrea Helpdesk, FreeScout and Go Help Desk list free plans. Review what each plan includes and whether it fits your support workflow.

Is open-source customer support software available?

Go Help Desk is listed as open source. Check the licence before modifying or redistributing code.

What support features should I compare?

Compare ticket management, live chat, knowledge base, omnichannel support, automation rules and included agent seats.

Can I use customer support software on mobile?

Platforms in this category include Android and iOS, along with web, Linux, API and self-hosted options. Check the platform shown for a tool.

Should I choose hosted or self-hosted support software?

Hosted deployment can run on the web, while self-hosted deployment gives you a separate hosting option. Compare deployment with your control and maintenance needs.

Questions

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