No. 33 of 61 ·IT Knowledge Base Software

Znuny

Web · Linux · Self-hosted · API · paid plans from $374.92/mo

Freedom report

One barScore 5.2

Free tierA free tier is on its own pricing page
Open codeNo open-source code on record
Runs widely2 of 6 device platforms
DocumentedThinly documented

Znuny is ranked #33 of 61 in IT knowledge base software on Freedom251. It runs on API, Linux, Self-hosted, Web. There is a free plan. A free trial is offered. Paid plans start at $374.92/mo.

Znuny plans and pricing

All plans

Znuny Free Open-source software · free to use znuny.com · 7 Oct 2026

Silver support $4,499/yr $4,499/year 35 service requests · 4h max reaction time · 2 authorized support contacts · associated test system included · no agent limit znuny.com · 7 Oct 2026

Gold support $9,999/yr $9,999/year 65 service requests · 2h max reaction time · 3 authorized support contacts · associated test system included · no agent limit znuny.com · 7 Oct 2026

Platinum support $28,999/yr $28,999/year Unlimited service requests · 0.5h max reaction time · 5 authorized support contacts · associated test system included · no agent limit znuny.com · 7 Oct 2026

Compared on IT knowledge base software

Free plan: Yes
SLA management: Yes
Knowledge base: Yes
Employee portal: Yes
Asset management: Yes
Single sign-on: Yes
Approval workflows: Yes
Mobile apps: No

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The record

Purpose: Znuny is an open-source ticket management and service management platform for help desk, ITSM, customer support, and other service operations.
Deployment: It can run on a customer's own server or be hosted by Znuny.
Communication: Supported channels include a customer self-service portal, email, phone with CTI, REST and SOAP web services, and system monitoring tools.
Automation: The automation toolkit handles routing, classification, escalation, notifications, and state management.
Knowledge and self-service: Knowledge management tools and a self-service portal let customers find answers to common questions themselves.
Customization: Znuny offers over 2,000 configuration options, flexible dynamic fields, a modular architecture, and access to its open-source code.
Security controls: Security features include roles and access rights, identity management integration, password policies, encrypted email, SSL data transfer, two-factor authentication, and ownership controls.
Compliance: Znuny states that it has had SOC 2 certification since 2024, ISO/IEC 27001:2022 certification since January 2025, and complies with GDPR requirements.
Integrations: Znuny supports identity management systems, web services, monitoring tools, and third-party integrations for systems such as CRM, catalogues, and databases.
Add-ons: Add-ons can extend the platform, including TicketActionLink for triggering web services from tickets and SCIM Identity Provisioning for syncing users and groups from compatible identity providers.
Support: Paid support covers configuration, installation, updates, troubleshooting, performance tuning, backup, and recovery, with service-level agreements and guaranteed response times.
Support pricing limits: Support prices are net and exclude VAT; each support contract includes support for an associated test system, and agent counts are not limited.
Free trial: Znuny offers a free trial system created on request, with login details sent by email; the page does not specify a trial duration.
Current releases: The site lists Znuny 7.3.7 and Znuny LTS 6.5.25, both dated 2026-09-16.
Price from: $374.92/mo

Where it ranks on Freedom251

Best IT Knowledge Base Software in 2026#33 of 61
Best IT Help Desk Software in 2026#18 of 48
Best IT Problem Management Software in 2026#30 of 41
Best IT Incident Management Software in 2026#26 of 28

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Sources

znuny.com/en/product· checked 7 Oct 2026
znuny.com/en/product/features/channels· checked 7 Oct 2026
znuny.com/en/product/features· checked 7 Oct 2026
znuny.com/en/product/features/security-permission· checked 7 Oct 2026
znuny.com/en/trust-compliance· checked 7 Oct 2026
znuny.com/en/services/support· checked 7 Oct 2026
znuny.com/en/request-demo· checked 7 Oct 2026
znuny.com/en/· checked 7 Oct 2026