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FreeITSM

FreeITSM is a free, open-source IT service management platform with 23 integrated modules for running a service desk. Its Tickets module supports email ticketing through Microsoft 365 and Google Workspace mailboxes, with assignment, prioritisation, replies, attachments, and audit trails. The Assets module tracks physical and virtual assets and can discover VMware virtual machines through vCenter. Other listed service management tools include risk assessment, approval workflows, change calendars, and change audit trails. Optional AI features can provide knowledge answers, help with ticket replies and forms, author workflows, and detect problems. They require a key supplied by the customer for Anthropic, OpenAI, or OpenRouter; provider usage may cost extra. FreeITSM can be launched with Docker on Linux or Windows, or hosted through IIS with PHP or WAMP and MySQL 8.0+ or MariaDB 10.5+. Its external API endpoint lets automated agents submit software inventory data. The maker describes the project as a solo effort without formal support and directs users to GitHub for bug reports and ideas.

Who it is for

FreeITSM suits IT professionals looking for a free, self-hosted service desk with ticketing, asset tracking, and change-management tools. Teams wanting AI features should be prepared to configure their own provider key and pay any provider charges.

What is good

  • 23 integrated modules are included.
  • Mailbox integration supports Microsoft 365 and Google Workspace.
  • Asset tracking includes VMware discovery through vCenter.
  • Lists SSO, encryption key management, and TOTP MFA.
  • Free forever with no premium tiers.

What to know first

  • No formal support is offered.
  • AI provider usage may cost extra.
  • Hosting requires the listed server setup options.

Verdict

FreeITSM covers ticketing, assets, and service management workflows without a paid tier, but deployment is self-hosted and formal support is not available. Consider the hosting requirements and possible AI-provider charges before adopting it.

FreeITSM plans and pricing

All plans
FreeITSM Free Free forever · no premium tiers · AI provider usage may cost extra freeitsm.co.uk · 30 Sept 2026

Compared on IT knowledge base software

Free plan
Yes

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