Freedom251 › AI IT Service Desk Software
Tessio
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Community | 5 admin/agent seats · unlimited requesters · full core ITSM | Free |
| Cloud | Per user/month; price not stated · Hosted · unlimited requesters · managed hosting and upgrades · metered AI credits | On request |
| Enterprise | Per user/month; price not stated · Self-hosted · unlimited requesters · SSO/OIDC · audit log viewer | On request |
As tessio.ai lists them, read 30 Sept 2026. The maker's own page has the final word.
Facts from Tessio's own pages
- AI controls
- The maker says personally identifiable information is redacted at the model boundary, and AI stays off until an LLM key is provided. · github.com, 30 Sept 2026
- AI features
- Tess can triage tickets, route them to teams, draft replies, summarize, find similar tickets, and search the queue in natural language. · github.com, 30 Sept 2026
- Deployment
- Self-hosting options include Docker Compose, a single-container setup, and Kubernetes; the maker also lists a hosted Cloud edition. · github.com, 30 Sept 2026
- Enterprise security
- SSO/OIDC and an audit log viewer are listed for Enterprise and Cloud; SCIM provisioning, custom roles/advanced RBAC, and advanced SLA are marked for a future release. · github.com, 30 Sept 2026
- Intended users
- The maker describes Tessio as an open alternative to ServiceNow, Zendesk, and Freshservice for teams that want their tickets and data on their own infrastructure. · github.com, 30 Sept 2026
- Knowledge base
- The knowledge base supports article revisions, and Tess can answer from its content with cited sources. · github.com, 30 Sept 2026
- Licensing
- The Community edition is self-hosted and AGPL-licensed; the repository says the enterprise directory is commercial. · github.com, 30 Sept 2026
- LLM integrations
- Tess can connect to OpenAI and OpenAI-compatible endpoints including Azure OpenAI, Ollama, LM Studio, vLLM, and local gateways. · github.com, 30 Sept 2026
- Notable limit
- Community includes five admin/agent seats, while requesters are unlimited and free across editions. · github.com, 30 Sept 2026
- Privacy
- The maker says self-hosted deployments send data only to the LLM endpoint chosen by the customer, and Tessio is not configured for telemetry, analytics, or phone-home behavior. · github.com, 30 Sept 2026
- Product
- Tessio is an IT service desk platform with an AI teammate called Tess built in. · github.com, 30 Sept 2026
- Service desk features
- The core toolkit includes ticket queues, intake forms, workflows, SLAs, email-to-ticket, asset and device inventory, dashboards, custom reports, and a brandable requester portal. · github.com, 30 Sept 2026
Where Tessio stands on Freedom251
- AI IT Service Desk Software#8 of 23