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HaloITSM

Name: HaloITSM
Price: 33 GBP

Free trial AndroidAPIiPhoneSelf-hostedWebWindows

What HaloITSM is

HaloITSM is IT service management software for teams managing incidents, service requests, changes, problems, assets, and reporting. Teams can capture incidents through multiple channels, route them, track SLAs and OLAs, and handle major incidents in a dedicated console. Its service catalogue combines forms, approvals, tasks, automation, and portal request tracking. Change management includes approval flows, CAB reviews, risk checks, change calendars, implementation plans, and rollback steps. Halo brings assets, configuration items, services, users, and their relationships into one view, with discovery and integrations for updating data. Reporting includes 1,000+ out-of-the-box reports and a no-code query builder. Halo describes the platform as API-centric and provides guides for connecting applications through the Halo API; its integration directory includes 3CX, Acronis Cyber Protect, Addigy, and ADFS. The product is available on web, iOS, and Android, with API and self-hosted options. The HaloITSM plan is £66 a month per agent, billed annually, with all features included. Licences may be named or concurrent, and end users and portal customers are free. An onboarding package is required at a bespoke cost based on scope. A 30-day trial includes all features and modules, with no credit card required. Halo is a UK-based software company founded and based in Suffolk.

Who it suits

HaloITSM suits IT teams managing service requests, incidents, changes, problems, assets, and reporting in one system. Halo presents the product for organisations including those in the public sector, education, financial services, and healthcare.

What it does well

30-day trial includes all features and modules with no credit card required.
Incident workflows cover routing, SLAs, OLAs, and major incidents.
Service catalogue includes forms, approvals, tasks, and automation.
Includes 1,000+ reports and a no-code query builder.
Available on web, iOS, Android, and as a self-hosted option.
End users and portal customers are free.

What to know first

No free plan is offered.
HaloITSM costs £66 a month per agent, billed annually.
An onboarding package is required at a bespoke cost.
The Halo Enterprise Package costs $1,000,000 a year, billed annually.

Limits

There is no free plan. The HaloITSM plan costs £66 a month per agent, billed annually, and requires an onboarding package at a bespoke cost; the 30-day trial includes all features and modules.

Plans

Plan	Billed and limits	Price
HaloITSM public-sector listing	per licence · full access · personal support · 30-day trial · educational discount available	£33 a month
All-inclusive ITSM software (G2 listing)	starting price shown by G2	£40 a month
HaloITSM	annually; per agent, per month · one price with all features included · named or concurrent licences · end users and portal customers free · onboarding package required at bespoke cost	£66 a month
Halo all-in-one platform	billed annually; per agent · all features, modules and integrations included · named or concurrent licensing · end users free · onboarding package required	£69 a month
Halo Enterprise Package	annual fixed fee · unlimited licenses · funded implementation	On request

As haloitsm.com lists them, read 15 Oct 2026. The maker's own page has the final word.

Getting started

Visit the HaloITSM website.
Start the 30-day trial, which includes all features and modules and requires no credit card.
Choose the HaloITSM plan at £66 a month per agent, billed annually, or review the Halo Enterprise Package at $1,000,000 a year, billed annually.
Arrange the required onboarding package at a bespoke cost based on scope.
Use the web, iOS, or Android product, or consider the API and self-hosted options.

Verdict

Choose HaloITSM if your team needs incident, request, change, asset, and reporting workflows in an IT service management product with mobile apps and a 30-day trial. Look elsewhere if you need a free plan or cannot accommodate the per-agent annual price and required bespoke onboarding package.

Questions

Does HaloITSM have a free plan or trial?

There is no free plan. A free 30-day trial includes all features and modules and does not require a credit card.

How much does the HaloITSM plan cost?

It costs £66 a month per agent, billed annually. All features are included, and onboarding packages are required at a bespoke cost based on scope.

What does the Halo Enterprise Package cost?

It costs $1,000,000 a year, billed annually. It includes unlimited licences and funded implementation, and is for large organisations.

Which platforms does HaloITSM support?

Platforms listed are Android, iOS, web, API, and self-hosted.

What integrations are listed?

Halo's integration directory lists 3CX, Acronis Cyber Protect, Addigy, and ADFS. Halo also describes the platform as API-centric.

Where is Halo based?

Halo describes itself as a UK-based software company founded and based in Suffolk.

Facts from HaloITSM's own pages

AI capabilities: AI functions include ticket triage, summarisation, categorisation, emotion analysis, virtual-agent support and knowledge creation, included in the standard platform. · haloitsm.com, 15 Oct 2026
API: Halo describes its platform as API-centric, and its guides explain how to connect applications through the Halo API. · usehalo.com, 7 Oct 2026
API extensibility: The API documentation says integrations can perform anything available in the web application and supports building apps and extensions. · haloitsm.com, 15 Oct 2026
Asset management: The product includes asset and configuration management with a CMDB, dependency visualisation and links between incidents, problems and configuration items. · haloitsm.com, 15 Oct 2026
Change control: Change-management tools track, plan and standardise organisational changes and their deadlines. · haloitsm.com, 15 Oct 2026
Change management: Change management includes approval flows, CAB reviews, risk checks, change calendars, implementation plans, and rollback steps. · usehalo.com, 7 Oct 2026
Cloud hosting: Halo says its cloud applications run on Amazon Web Services and identifies six AWS regions: London, North Virginia, Frankfurt, Montreal, Cape Town, and Sydney. · usehalo.com, 7 Oct 2026
CMDB and assets: Halo brings assets, configuration items, services, users, and their relationships into one view, with discovery and integrations to update data. · usehalo.com, 7 Oct 2026
Company: Halo describes itself as a UK-based software company founded and based in Suffolk. · usehalo.com, 7 Oct 2026
Company legal name: The legal entity is Halo Service Solutions Ltd, company number SC216980; previous legal names include Net Help Desk Limited and CNet Information Systems Limited. · lei.bloomberg.com, 15 Oct 2026
Company ownership: Gartner Peer Insights describes Halo as a private company founded in 1994 with headquarters in Stowmarket, United Kingdom and 51–200 employees. · gartner.com, 15 Oct 2026
Company profile: LinkedIn lists HaloITSM in information technology and services, headquartered in Stowmarket, England, with 201–500 employees and a 1994 founding year. · linkedin.com, 15 Oct 2026
Compliance: Halo states that Halo Service Solutions has completed Cyber Essentials and that Halo Service Solutions Ltd is SOC 2 Type 2 and ISO 27001 compliant. · usehalo.com, 7 Oct 2026
Database requirement: On-premises deployments require Microsoft SQL Server 2016 or later, with compatibility level 130 or higher and JSON support. · usehalo.com, 15 Oct 2026
Documentation: The official guide library includes administrator guides for actions, agents, custom fields, tickets, stock, self-service, services, SLAs, statuses and views, plus reporting and AI guides. · usehalo.com, 15 Oct 2026
Headquarters: Suffolk, United Kingdom · haloitsm.com, 28 Sept 2026
Incident management: The platform provides ITIL 4 incident categorisation, prioritisation, escalation, resolution and closure workflows, with AI triage and SLA tracking. · usehalo.com, 15 Oct 2026
Integrations: Halo advertises more than 200 native integrations, including Microsoft 365, Azure AD, Entra ID, Teams, Slack, Jira, Salesforce, monitoring and discovery tools. · usehalo.com, 15 Oct 2026
Licence: Halo's terms grant a limited internal-use subscription and prohibit copying, reverse engineering, derivative works, sublicensing and source-code discovery, indicating proprietary software. · usehalo.com, 15 Oct 2026
Limit: configuration complexity: Capterra reviewers say the broad feature set and configuration options can make implementation complicated and require more training. · capterra.com, 15 Oct 2026
Limit: mobile app: A Google Play reviewer reports that many functions open the web app, tickets may crash or hang from notifications, and text fields are difficult to use for longer entries. · play.google.com, 15 Oct 2026
Limit: performance and support: Gartner reviewers mention occasional sluggish performance and one critical review describes support as slow. · gartner.com, 15 Oct 2026
Limit: reporting and knowledge base: Reviewers report that custom reporting can require SQL knowledge and that knowledge-base lifecycle, feedback and dashboard capabilities are limited. · trustradius.com, 15 Oct 2026
Mobile app: The Android app lets agents view and action tickets, access teams and customers, search Halo and receive notifications, while linking to the web app for other functions. · play.google.com, 15 Oct 2026