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Gfacility

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What Gfacility is

Gfacility is a cloud-based enterprise service management platform that brings IT, facility and workplace teams into shared service operations. Teams work from one service catalogue, shared backlog and cross-domain dashboard. IT service management covers incident, change and problem management, CMDB asset management, time tracking, workflow automation, request fulfilment and analytics. Facility tools include a helpdesk, work orders, a knowledge base, asset management, inspections, maintenance planning, vendor and contract management, and fleet management. Workplace functions include room and desk booking, room signage, visitor management, catering and workplace insights. Its AI can classify, enrich and route requests; the maker says it may resolve level-1 tickets without human involvement when safe. Automatic resolution is limited to high-confidence, reversible actions, which are logged and reversible through an audit view. Gfacility says customer data is not used to train shared models and is stored in EU regions by default. The maker also states that the platform is ISO 27001 certified and GDPR compliant, with encryption at rest and in transit, EU data residency, SSO, SCIM and record-level role-based access. It integrates natively with Microsoft and Google, and its help center lists Microsoft 365, Google Workspace, Power BI and custom APIs.

Who it suits

Gfacility suits organizations that want IT, facilities and workplace teams to manage requests through shared service operations. The maker presents it for sectors including healthcare, education, government, financial services, manufacturing, professional services, technology, real estate and retail.

What it does well

  • Brings IT, facility and workplace service operations together.
  • Includes a shared catalogue, backlog and cross-domain dashboard.
  • AI can classify, enrich and route requests.
  • Lists Microsoft 365, Google Workspace, Power BI and custom APIs.
  • Offers EU data residency, SSO, SCIM and record-level access controls.

What to know first

  • Paid pricing is available on request rather than as a numeric rate.
  • AI agents are priced separately from per-user pricing.

Limits

The trial lasts 30 days and provides full access to selected modules. Gfacility has no free plan; paid per-user pricing is available on request, and AI agents are priced separately.

Plans

PlanBilled and limitsPrice
30-day free trialNo credit card required · Full access to selected modules · Personal onboarding sessionFree

As gfacility.com lists them, read 7 Oct 2026. The maker's own page has the final word.

Getting started

  1. Visit the Gfacility website.
  2. Request the 30-day trial, which requires no credit card.
  3. Use the personal onboarding session to get started.
  4. Access the cloud platform on web, Android or iOS; an API is also listed.

Verdict

Choose Gfacility if IT, facility and workplace teams need shared service operations with tools spanning all three areas. Its 30-day trial provides full access to selected modules and a personal onboarding session. Look elsewhere if you need published pricing or a free ongoing plan.

Questions

How much does Gfacility cost?

Pricing is available on request. The maker describes per-user pricing with no module add-ons; AI agents are priced separately, with no per-ticket charges.

Is there a free plan or trial?

There is no free plan. A 30-day trial is available without a credit card and includes full access to selected modules and a personal onboarding session.

Which platforms does Gfacility support?

The listed platforms are web, Android, iOS and API. The maker also lists a Gfacility iOS app for creating and editing tickets.

What does Gfacility integrate with?

The maker says it integrates natively with Microsoft and Google. Its help center lists Microsoft 365, Google Workspace, Power BI and custom APIs.

How does Gfacility handle AI data and actions?

The maker says customer data is not used to train shared models and is stored in EU regions by default. AI auto-resolves only high-confidence cases with reversible actions, which are logged and reversible from an audit view.

Who makes Gfacility?

The contact page identifies the company as Gfacility Projects B.V., with an address in Breda, Netherlands.

Facts from Gfacility's own pages

AI
Gfacility says its AI can classify, enrich and route requests, and can close level-1 tickets without human involvement where safe. · gfacility.com, 7 Oct 2026
AI controls
The maker says AI auto-resolves only when confidence is high and the action is reversible, and that actions are logged and reversible from an audit view. · gfacility.com, 5 Oct 2026
AI data handling
The maker says customer data is not used to train or fine-tune AI models and AI actions are recorded in an audit trail. · gfacility.com, 7 Oct 2026
AI triage
Its AI triage classifies, enriches and routes requests, and the maker says it can self-resolve level-1 tickets when safe. · gfacility.com, 5 Oct 2026
Company
The contact page identifies the company as Gfacility Projects B.V. and gives its address as Druivenstraat 47, 4816 KB Breda, Netherlands. · gfacility.com, 5 Oct 2026
Facility features
Facility features include a helpdesk, work orders, asset management, inspections, maintenance planning, vendor and contract management, and fleet management. · gfacility.com, 7 Oct 2026
Integrations
The maker describes native Microsoft Teams and Outlook support, Microsoft 365 and Google Workspace integrations, and an API for custom integrations. · gfacility.com, 7 Oct 2026
Intended users
The site identifies facility managers, IT and service managers, workplace and office managers, operations leaders, CIOs, HR, finance, reception teams and service providers among its intended roles. · gfacility.com, 7 Oct 2026
IT features
Its IT service management features include incident, change and problem management, asset management, knowledge base, time tracking and workflow automation. · gfacility.com, 7 Oct 2026
Mobile app
The mobile application supports creating and editing tickets and is listed in the app store under the name Gfacility. · gfacility.com, 7 Oct 2026
Pricing
The maker describes pricing as per user with no module add-ons, and says AI agents are priced separately; it does not state numeric prices on the opened page. · gfacility.com, 7 Oct 2026
Product
Gfacility describes itself as an AI-native enterprise service management platform for IT, Facility and Workplace teams. · gfacility.com, 7 Oct 2026
Product scope
Gfacility unifies IT, Facility and Workplace service management on one AI-native enterprise service management platform. · gfacility.com, 5 Oct 2026
Security
Gfacility states that it is ISO 27001 certified and GDPR compliant, with EU data residency and encryption at rest and in transit. · gfacility.com, 7 Oct 2026
Shared service operations
The platform brings service teams together with one service catalogue, shared backlog and cross-domain dashboard. · gfacility.com, 7 Oct 2026
Support
The help center lists 116 articles across 26 categories, including support, configuration, integrations and user guides. · gfacility.com, 7 Oct 2026
Trial
The homepage offers a 30-day trial with no credit card required, full access to selected modules and a personal onboarding session. · gfacility.com, 5 Oct 2026
Workplace features
Workplace features include room and desk booking, room signage, visitor management, catering, hybrid scheduling and space planning. · gfacility.com, 7 Oct 2026

Where Gfacility stands on Freedom251

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