No. 26 of 61 ·IT Knowledge Base Software

Gfacility

Web · Android · iPhone · API

Freedom report

Two barsScore 5.2

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely3 of 6 device platforms
DocumentedPlans, terms and facts published

Gfacility is ranked #26 of 61 in IT knowledge base software on Freedom251. It runs on Android, API, iOS, Web. There is no free plan. A free trial is offered.

Gfacility plans and pricing

All plans

30-day free trial Free No credit card required · Full access to selected modules · Personal onboarding session gfacility.com · 7 Oct 2026

Compared on IT knowledge base software

Free plan: No
Non-IT departments: Yes
Service catalog: Yes
Workflow automation: Yes
Employee portal: Yes
Knowledge base: Yes
Asset management: Yes
Deployment: cloud

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The record

Product scope: Gfacility unifies IT, Facility and Workplace service management on one AI-native enterprise service management platform.
AI triage: Its AI triage classifies, enriches and routes requests, and the maker says it can self-resolve level-1 tickets when safe.
Workplace features: Workplace features include room booking, room signage, visitor management, catering, desk booking and workplace insights.
Facility features: Facility management includes helpdesk, work orders, a knowledge base, asset management, inspections, maintenance planning, vendor and contract management, and fleet management.
IT features: IT service management includes incident, change and problem management, CMDB asset management, time tracking, workflow automation, request fulfilment and analytics.
Integrations: The maker states that Gfacility integrates natively with Microsoft and Google, and its help center lists Microsoft 365, Google Workspace, Power BI and custom APIs.
Security: The maker states that Gfacility is ISO 27001 certified and GDPR compliant, with EU data residency, encryption at rest and in transit, SSO, SCIM and record-level role-based access.
AI data handling: The maker says customer data is not used to train shared models and is stored in EU regions by default.
AI controls: The maker says AI auto-resolves only when confidence is high and the action is reversible, and that actions are logged and reversible from an audit view.
Trial: The homepage offers a 30-day trial with no credit card required, full access to selected modules and a personal onboarding session.
Pricing: The maker describes per-user pricing with no module add-ons; AI agents are priced separately, and no per-ticket charges apply, but the page gives no numeric price.
Mobile app: Gfacility has an iOS app listed in the App Store, where users can create and edit tickets.
Support: The help center lists 116 articles across 26 categories, including support, release notes, configuration, integrations, user guides and implementation.
Intended users: The maker presents Gfacility for IT, facility and workplace teams across sectors including healthcare, education, government, financial services, manufacturing, professional services, technology, real estate and retail.

Where it ranks on Freedom251

Best IT Knowledge Base Software in 2026#26 of 61
Best IT Problem Management Software in 2026#18 of 41
Best Enterprise Service Management Software in 2026#17 of 30

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Sources

gfacility.com/about-us/· checked 5 Oct 2026
gfacility.com· checked 5 Oct 2026
gfacility.com/support/· checked 5 Oct 2026
gfacility.com/support/mobile-application/· checked 5 Oct 2026
gfacility.com/contact-us/· checked 5 Oct 2026