Best Enterprise Service Management Software in 2026
Updated
Enterprise service management software can organize requests and workflows across IT and other departments. Compared on asset management, deployment, employee portal, free plan, knowledge base, non-IT departments, paid from, service catalog, and workflow automation, the entries provide several ways to assess service coverage. Vivantio and Hornbill IT Asset Management are among the options, alongside iET Enterprise Service Management. Consider which teams and service processes you need to support, and whether asset management or non-IT department coverage matters. Employee portals, knowledge bases, and automation can inform how a tool fits your workflows; deployment details and listed plan costs round out the comparison.
2 of 9 with known pricing have a free tier;0 apps show full bars: free, open, on most devices and documented.
| # | App | Signal | Free tier | Open code | Devices | From | Score |
|---|---|---|---|---|---|---|---|
| 1 | Automation Anywhere Document AutomationWeb · Windows · Mac · API | Three bars | 3 of 6 | Free | 6.5 | ||
| 2 | VivantioWeb · Self-hosted · API | Two bars | 1 of 6 | $49/mo | 6.4 | ||
| 3 | Alemba Service ManagerWeb · Windows · Android · iPhone · Self-hosted · API | Two bars | 4 of 6 | 5.7 | |||
| 4 | Hornbill IT Asset ManagementWeb · Windows · Android · iPhone · API | Two bars | 4 of 6 | 5.7 | |||
| 5 | iET Enterprise Service ManagementWeb · Windows · Android · iPhone · API | Two bars | 4 of 6 | 5.6 | |||
| 6 | IFS Enterprise Service ManagementWeb · Windows · Android · iPhone | Two bars | 4 of 6 | 5.6 | |||
| 7 | ManageEngine ServiceDesk PlusWeb · Windows · Mac · Linux · Android · iPhone | Two bars | 6 of 6 | $13/mo | 5.6 | ||
| 8 | TeamDynamix DEXWeb · Windows · Mac · Linux | Two bars | 4 of 6 | 5.6 | |||
| 9 | USU Knowledge ManagementWeb · Windows · Linux · Self-hosted · API | Two bars | 3 of 6 | 5.6 | |||
| 10 | Ivanti Neurons for Enterprise Service ManagementWeb · Android · iPhone · API | Two bars | 3 of 6 | 5.5 | |||
| 11 | Marval MSMWeb · Self-hosted · API | One bar | 1 of 6 | 5.4 | |||
| 12 | Matrix42 FastViewerWeb · Windows · Mac · Android · iPhone · Self-hosted | Two bars | No | 5 of 6 | €45/mo | 5.4 | |
| 13 | OpenText Service ManagementWeb · Android · iPhone | Two bars | 3 of 6 | 5.4 | |||
| 14 | ServiceNow Enterprise Service ManagementWeb · Android · iPhone | One bar | 3 of 6 | 5.4 | |||
| 15 | SymphonyAI IT Service ManagementWeb | One bar | 1 of 6 | 5.4 | |||
| 16 | Wolken AI Enterprise Service ManagementWeb · API | One bar | 1 of 6 | 5.4 | |||
| 17 | Hornbill Service ManagerWeb | One bar | 1 of 6 | 5.3 | |||
| 18 | FreshserviceWeb · Android · iPhone · API | Two bars | No | 3 of 6 | $19/mo | 5.2 | |
| 19 | GfacilityWeb · Android · iPhone · API | Two bars | No | 3 of 6 | 5.2 | ||
| 20 | USU IT Service ManagementWeb | No signal | 1 of 6 | 5.2 | |||
| 21 | HaloITSMWeb · Android · iPhone · Self-hosted · API | Two bars | No | 3 of 6 | $83333.33/mo | 5.1 | |
| 22 | InvGate Service DeskWeb · Windows · Linux · Self-hosted · API | Two bars | No | 3 of 6 | $41.67/mo | 5.1 | |
| 23 | Keolux OneWeb · Android · iPhone | Two bars | No | 3 of 6 | €420/mo | 5.1 | |
| 24 | ServiceCoreWeb · Android · iPhone · Self-hosted · API | Two bars | 3 of 6 | 5.1 | |||
| 25 | SysAidWeb · Android · iPhone · Self-hosted · API | Two bars | No | 3 of 6 | $89/mo | 5.1 |
Compare all 25 in a table
| # | App | Score | Free plan | Paid from | Non-IT departments | Service catalog |
|---|---|---|---|---|---|---|
| 1 | Automation Anywhere Document Automation | 6.5 | Yes | Yes | ||
| 2 | Vivantio | 6.4 | No | Yes | Yes | |
| 3 | Alemba Service Manager | 5.7 | Yes | Yes | ||
| 4 | Hornbill IT Asset Management | 5.7 | Yes | Yes | Yes | |
| 5 | iET Enterprise Service Management | 5.6 | Yes | Yes | ||
| 6 | IFS Enterprise Service Management | 5.6 | Yes | Yes | ||
| 7 | ManageEngine ServiceDesk Plus | 5.6 | Yes | |||
| 8 | TeamDynamix DEX | 5.6 | Yes | Yes | ||
| 9 | USU Knowledge Management | 5.6 | Yes | Yes | ||
| 10 | Ivanti Neurons for Enterprise Service Management | 5.5 | Yes | Yes | ||
| 11 | Marval MSM | 5.4 | ||||
| 12 | Matrix42 FastViewer | 5.4 | No | Yes | Yes | |
| 13 | OpenText Service Management | 5.4 | Yes | Yes | ||
| 14 | ServiceNow Enterprise Service Management | 5.4 | Yes | Yes | ||
| 15 | SymphonyAI IT Service Management | 5.4 | Yes | Yes | ||
| 16 | Wolken AI Enterprise Service Management | 5.4 | Yes | Yes | ||
| 17 | Hornbill Service Manager | 5.3 | Yes | Yes | Yes | |
| 18 | Freshservice | 5.2 | No | |||
| 19 | Gfacility | 5.2 | No | Yes | Yes | |
| 20 | USU IT Service Management | 5.2 | Yes | Yes | ||
| 21 | HaloITSM | 5.1 | No | Yes | Yes | |
| 22 | InvGate Service Desk | 5.1 | No | |||
| 23 | Keolux One | 5.1 | No | Yes | Yes | |
| 24 | ServiceCore | 5.1 | No | Yes | Yes | |
| 25 | SysAid | 5.1 | No |
Is your app on this list?
Numbered spots on this list can be sponsored, and a sponsored row is labelled as paid.