Freedom251 › IT & Infrastructure
Free and open first
Best Enterprise Service Management Software in 2026
Enterprise service management software can organize requests and workflows across IT and other departments. Compared on asset management, deployment, employee portal, free plan, knowledge base, non-IT departments, paid from, service catalog, and workflow automation, the entries provide several ways to assess service coverage. Vivantio and Hornbill IT Asset Management are among the options, alongside iET Enterprise Service Management. Consider which teams and service processes you need to support, and whether asset management or non-IT department coverage matters. Employee portals, knowledge bases, and automation can inform how a tool fits your workflows; deployment details and listed plan costs round out the comparison.
- 29 apps
- Research read 23 Sept 2026
- How the order is worked out
- 1
Hornbill IT Asset Management
by Hornbill IT Asset ManagementFree plan AndroidAPIiPhone+2Hornbill combines asset discovery, license and cost tracking, and workflow automation in a cloud service.
- 2
- 3
ManageEngine ServiceDesk Plus
Free plan AndroidAPIiPhone+5Choose ServiceDesk Plus if you need an IT help desk with features such as SLA management, a knowledge base, and an employee portal.
- 4
Freshservice
Free trial AndroidAPIiPhone+1Freshservice combines service desk, asset, operations, and AI features in one IT management offering. Review the plan-specific API limits and annual pricing when assessing fit.
- 5
Gfacility
Free trial AndroidAPIiPhone+1Choose Gfacility if IT, facility and workplace teams need shared service operations with tools spanning all three areas.
- 6
HaloITSM
Free trial AndroidAPIiPhone+2Choose HaloITSM if you need IT and non-IT service management under one platform, with configurable workflows and a broad set of included integrations.
- 7
InvGate Service Desk
Free trial AndroidAPIiPhone+5Choose InvGate Service Desk if you need service workflows across IT and other departments, with ticketing, automation, and AI Hub in one system.
- 8
Ivanti Neurons for Enterprise Service Management
Free trial AndroidAPIiPhone+3Ivanti Neurons ESM spans IT service management and workflows across several non-IT departments, with AI assistance and integration options.
- 9
Hornbill Service Manager
Free plan WebConsider Hornbill Service Manager if your organization needs cloud-based service management across IT and non-IT departments, with catalog, workflow, knowledge and asset capabilities.
- 10
Alemba Service Manager
Paid AndroidAPIiPhone+3Choose Alemba Service Manager if your organization needs configurable service workflows, a broad process scope, and deployment options suited to governed operations.
- 11
SysAid
Free trial AndroidAPIExtension+6Choose SysAid if you need IT service workflows combined with asset management, AI assistance and integrations.
- 12
iET Enterprise Service Management
Paid AndroidAPIiPhone+2iET Enterprise Service Management extends service processes across departments and includes customization, integrations and reporting.
- 13
TOPdesk
Free trial AndroidAPIiPhone+2TOPdesk brings incident handling, self-service, and asset management together, with plan features that expand at higher tiers.
- 14
IFS Enterprise Service Management
by IFS Enterprise Service ManagementPaid AndroidiPhoneWeb+1IFS ESM connects service requests, workflow automation, and analytics across departments. Organizations considering it should confirm pricing and deployment details with IFS.
- 15
Xurrent IMR
Free trial AndroidAPIiPhone+1Xurrent IMR combines alerting, coordination, integrations, and post-incident reporting for production teams.
- 16
EasyVista Service Manager
Paid Self-hostedWebEasyVista Service Manager covers IT service workflows and includes options for HR and facilities case management. Request pricing and check the concurrent-user limit against your intended deployment.
- 17
- 18
ZentraITSM
Free trial APISelf-hostedWebZentraITSM combines service desk work with change governance, asset and CMDB management, integrations, and deployment options.
- 19
ServiceCore
Paid AndroidAPIiPhone+2ServiceCore combines ITIL service management, enterprise workflows, asset tracking, reporting, integrations, and mobile work.
- 20
SymphonyAI IT Service Management
Paid AndroidAPIiPhone+5SymphonyAI IT Service Management combines service-request handling, workflow customization, integrations, and multi-tenant support in one platform.
- 21
Marval MSM
Paid APISelf-hostedWebMarval MSM covers incident, request, change and asset management alongside workflows, reporting and self-service.
- 22
Wolken AI Enterprise Service Management
Paid APIWebConsider Wolken AI ESM if your organization needs service workflows spanning IT and non-IT departments, with agent automation, incident tools, and a unified portal.
- 23
Keolux One
Paid AndroidiPhoneWebKeolux One groups service-management functions for IT and wider departments in a cloud platform. Paid packages start at €420 a month, while larger-organization pricing is partly unlisted.
- 24
OpenText Service Management
Paid AndroidiPhoneWebOpenText Service Management combines service workflows, employee resources, asset management, and change controls. Pricing is custom, and buyers must request it; no free plan is listed.
- 25
Aisera for ITSM
Paid Web
#1Places #1, #2, #3, #4, #5 on this list can be bought by the makers of the software on it. See the price
More in IT & Infrastructure
- Exposure Management Software20
- File Integrity Monitoring Software34
- Firewall Management Software29
- Governance, Risk and Compliance Software36
- Home automation platforms25
- Honeypot Software21
- Identity and Access Management Software45
- Identity Governance Software28
- Identity Threat Detection and Response Software26
- Incident Response Software21
- Insider Risk Management Software26
- Internet Performance Monitoring Software30