No. 8 of 50 ·HR Case Management Software

Ivanti Neurons for Enterprise Service Management

Web · Android · iPhone · API

Freedom report

Two barsScore 5.5

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely3 of 6 device platforms
DocumentedPlans, terms and facts published

Ivanti Neurons for Enterprise Service Management is ranked #8 of 50 in HR case management software on Freedom251. It runs on Android, API, iOS, Web.

Ivanti Neurons for Enterprise Service Management plans and pricing

All plans

Enterprise Service Management (ESM) Not published Includes ITSM capabilities · HR Service Management · Facilities Service Management · GRC · PPM · Security Operations Management · Self-Service AI Agent ivanti.com · 3 Oct 2026

Compared on HR case management software

Non-IT departments: Yes
Service catalog: Yes
Workflow automation: Yes
Employee portal: Yes
Knowledge base: Yes
Asset management: Yes
Deployment: both

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The record

Purpose: Ivanti positions ESM as service management that extends ITSM workflows across departments such as HR, facilities, security and more.
Core capabilities: The ESM package includes ITSM, IT asset management, asset discovery, Analyst AI Assist and the Neurons Platform.
Cross-department modules: ESM adds HR Service Management, Facilities Service Management, Governance, Risk and Compliance, Project Portfolio Management and Security Operations Management.
AI features: Analyst AI Assist includes incident correlation, ticket classification, summarization, auto translation, assisted writing, knowledge generation and dashboard widget generation.
AI service agent: The Self-Service AI Agent supports natural-language requests and troubleshooting, with agents that can plan, orchestrate and execute tasks.
ITIL practices: Ivanti states that its ITSM module is built around 11 ITIL 4-certified practices.
Integrations: Ivanti Neurons iPaaS offers more than 1,000 connectors and templates, including Adobe Sign, Microsoft Teams, SAP, Jira, Slack, Salesforce, Workday, GitHub and Active Directory.
Integration model: Ivanti describes iPaaS as a low-code/no-code integration platform powered by Workato with two-way integration workflows.
Security operations: Security Operations Management tracks remediation activities and vulnerabilities, and can bring in events through REST APIs and out-of-the-box integrations.
Compliance: Ivanti lists SOC 2, ISO/IEC 27001 and FedRAMP among the security and compliance frameworks discussed on its security page.
Mobile access: The solution plans describe mobile access through a mobile app, and the product comparison lists omnichannel/mobile service management.
Intended customers: Ivanti describes ESM as intended for enterprises extending service management across the organization and supporting workflows outside IT.
Pricing: Ivanti directs visitors to contact sales for service management options; its iPaaS page says specific add-on pricing is available from sales or by requesting a demo.
Headquarters: South Jordan, Utah, USA

Where it ranks on Freedom251

Best HR Case Management Software in 2026#8 of 50
Best Project Portfolio Management Software in 2026#9 of 31
Best Enterprise Service Management Software in 2026#9 of 30
Best HR Service Delivery Software in 2026#5 of 26

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Sources

ivanti.com/service-management· checked 3 Oct 2026
ivanti.com/resources/datasheets/service-management· checked 3 Oct 2026
ivanti.com/products/ivanti-neurons-ipaas· checked 3 Oct 2026
ivanti.com/resources/security-compliance· checked 3 Oct 2026