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Best IT Service Management - Enterprise Software in 2026

This list covers enterprise IT service management tools for handling service work across web, API, Android, iOS, self-hosted and Windows setups. It is for teams comparing service management software before committing to a purchase or deployment.

  1. 1

    GLPI

    Free plan Open source AndroidAPIExtension+6

    GLPI combines service workflows, helpdesk tickets, and asset records, with cloud and on-premise options. Compare deployment needs, agent minimums, and plan details before selecting an offer.

    9.2 Free plan · paid from €19/user/mo · 45-day trial Visit site
  2. 2

    iTop

    Free plan Open source APILinuxMac+3
    9.1 Free plan Visit site
  3. 3

    Znuny

    Free plan Open source APILinuxSelf-hosted+1

    Znuny offers a configurable service-management platform with multiple request channels and deployment choices.

    8.5 Free plan Visit site
  4. 4

    Jira

    by Jira
    Free plan AndroidAPIiPhone+4
    7.4 Free plan · paid from $7.91/user/mo · 7-day trial Visit site
  5. 5

    ManageEngine ServiceDesk Plus

    Free plan AndroidAPIiPhone+5

    Choose ServiceDesk Plus if you need an IT help desk with features such as SLA management, a knowledge base, and an employee portal.

    7.4 Free plan · paid from $13/mo · 30-day trial Visit site
  6. 6

    Automic Continuous Delivery Automation

    Free trial APILinuxSelf-hosted+1
    6.6 Pricing on request Visit site
  7. 7

    InvGate Service Desk

    Free trial AndroidAPIiPhone+5

    Choose InvGate Service Desk if you need service workflows across IT and other departments, with ticketing, automation, and AI Hub in one system.

    6.4 From $1,499/yr · 30-day trial Visit site
  8. 8

    Ivanti Neurons for Enterprise Service Management

    Free trial AndroidAPIiPhone+3

    Ivanti Neurons ESM spans IT service management and workflows across several non-IT departments, with AI assistance and integration options.

    6.4 Pricing on request Visit site
  9. 9

    OpsYnt ITSM

    Free trial AndroidAPIiPhone+2

    OpsYnt ITSM combines service workflows, asset management, automation, and AI assistance for internal teams.

    6.2 30-day trial Visit site
  10. 10

    Alemba Service Manager

    Paid AndroidAPIiPhone+3

    Choose Alemba Service Manager if your organization needs configurable service workflows, a broad process scope, and deployment options suited to governed operations.

    6.1 Pricing on request Visit site
  11. 11

    IFS Enterprise Service Management

    by IFS Enterprise Service Management
    Paid AndroidiPhoneWeb+1

    IFS ESM connects service requests, workflow automation, and analytics across departments. Organizations considering it should confirm pricing and deployment details with IFS.

    6.0 Pricing on request Visit site
  12. 12

    SysAid

    Free trial AndroidAPIExtension+6

    Choose SysAid if you need IT service workflows combined with asset management, AI assistance and integrations.

    6.0 From $89/mo Visit site
  13. 13

    TOPdesk

    Free trial AndroidAPIiPhone+2

    TOPdesk brings incident handling, self-service, and asset management together, with plan features that expand at higher tiers.

    5.9 From £51/mo Visit site
  14. 14

    OTRS

    Paid AndroidAPIiPhone+3

    Choose OTRS if your organization needs help desk and IT service management with ticket queues, a customer portal, and task and email automation.

    5.6 Pricing on request Visit site
  15. 15

    ServiceCore

    Paid AndroidAPIiPhone+2

    ServiceCore combines ITIL service management, enterprise workflows, asset tracking, reporting, integrations, and mobile work.

    5.6 Pricing on request Visit site
  16. 16

    SimpleOne ITSM

    Paid AndroidAPIiPhone+1

    Choose SimpleOne ITSM if your organization needs a broad service management system with a customizable portal, reporting, and options to adapt workflows.

    5.2 Pricing on request Visit site
  17. 17

    TeamDynamix ITSM

    Paid AndroidAPIiPhone+1

    TeamDynamix ITSM brings ITIL workflows, AI assistance, automation, discovery, integrations, and compliance information into one cloud platform.

    5.1 Pricing on request Visit site
  18. 18

    OpenText Service Management

    Paid AndroidiPhoneWeb

    OpenText Service Management combines service workflows, employee resources, asset management, and change controls. Pricing is custom, and buyers must request it; no free plan is listed.

    5.0 Pricing on request Visit site
  19. 19

    ServiceNow ITSM

    Paid AndroidiPhoneWeb

    ServiceNow ITSM groups service, incident and asset workflows into tiered plans, with higher tiers adding operational management and AI capabilities.

    4.8 Pricing on request Visit site
  20. 20

    Matrix42 IT Service Management

    Paid Web

    Matrix42 IT Service Management focuses on SLA administration and related reporting, escalation, and API functions.

    4.4 Pricing on request · 30-day trial Visit site
  21. 21

    System Center Operations Manager

    Paid WebWindows

    System Center Operations Manager focuses on VM and service monitoring with agentless support in a self-hosted setup.

    4.1 Pricing on request Visit site
  22. 22

    USU IT Service Management

    Paid Web

    USU IT Service Management combines employee-facing service information with workflow automation and asset management. Organizations should confirm deployment fit and request a quote.

    3.9 Pricing on request Visit site

#1Places #1, #2, #3, #4, #5 on this list can be bought by the makers of the software on it. See the price

Compare free plans, paid starting prices, trial terms and deployment options. Check support for incident, change, problem, configuration, deployment and SLA management. If you need to read or change code, verify the tool's open-source licence.

Questions

Are free plans available for enterprise IT service management?

Yes. GLPI, iTop and ManageEngine ServiceDesk Plus list free plans. Review limits and included functions before relying on a free tier.

Which tools list a free trial?

GLPI lists 45 days. Automic Continuous Delivery Automation, InvGate Service Desk, ManageEngine ServiceDesk Plus, Matrix42 IT Service Management and OpsYnt ITSM list 30 days.

Do vendors publish paid starting prices?

Some do. GLPI lists €19/user/mo, ManageEngine ServiceDesk Plus lists $13/mo and InvGate Service Desk lists $1,499/yr. Other products show pricing on request.

Can these tools be self-hosted?

Self-hosted is one of the platforms represented in this category. Confirm the deployment options for the product you are considering.

What service processes should I compare?

Compare incident, change, problem, configuration, deployment and SLA management support, then match those areas to your requirements.

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