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SimpleOne ITSM

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What SimpleOne ITSM is

SimpleOne ITSM is a service management system for automating IT service delivery, Service Desk operations, and other business processes. It covers problem, incident, change, event, configuration, service level, service catalog, knowledge, and service request management. Its Configuration Management Database (CMDB) helps teams manage IT configuration items and their relationships. A customizable service portal combines a catalog, knowledge base, and user account; dashboards and reports provide interactive views of service operations, including SLA reporting.

The interface is adapted for computer and mobile use, and a dedicated mobile application is available. Users can submit and process requests through messengers such as Telegram and Slack. Integrations extend to collaboration systems, ERP, virtualization, authentication software, and chatbots, with REST APIs for inbound and outbound connections. Teams can adapt preconfigured processes using SimpleOne’s low-code platform. SimpleOne targets corporate and government organizations, including large enterprises and shared service centers. Its platform is included in the Register of Russian Software and can be used in import substitution projects. The product is paid, with pricing available on request; the product page offers a demo request and consultation.

Who it suits

SimpleOne ITSM suits corporate and government organizations that need to manage IT service delivery, Service Desk work, and related processes. Its broad workflow coverage, low-code customization, and messenger request handling are relevant to large enterprises and shared service centers.

What it does well

  • Covers nine service management workflow areas.
  • CMDB manages configuration items and their relationships.
  • Customizable portal combines catalog, knowledge base, and user account.
  • Dashboards and reports include SLA reporting.
  • Requests can be processed through Telegram and Slack.
  • REST APIs support inbound and outbound integrations.

What to know first

  • Paid product with pricing available on request.
  • The product page offers a demo request rather than stated trial terms.

Getting started

  1. Visit https://itsm.com/.
  2. Request a demo or consultation through the product page.
  3. Use the web interface or access the product on Android or iOS.
  4. Adapt preconfigured processes with the SimpleOne low-code platform.
  5. Connect supported systems or messengers using available integrations and REST APIs.

Verdict

Choose SimpleOne ITSM if your organization needs a broad service management system with a customizable portal, reporting, and options to adapt workflows. It is aimed at corporate and government customers; organizations seeking a stated price or trial arrangement will need to request a consultation or demo.

Questions

How much does SimpleOne ITSM cost?

It is a paid product, and pricing is available on request.

Is there a free plan or trial?

The product page offers a demo request and consultation; it does not state trial terms.

Which platforms does SimpleOne ITSM support?

The listed platforms are web, Android, iOS, and API. A dedicated mobile application is also available.

What service management processes does it cover?

It includes problem, incident, change, event, configuration, service level, service catalog, knowledge, and service request management.

Can it integrate with other systems?

Yes. Integrations include collaboration, ERP, virtualization, authentication, and chatbot systems, using REST APIs for inbound and outbound connections.

Who makes SimpleOne ITSM?

SimpleOne describes itself as a developer of corporate solutions for service-sector business processes and a member of the ITGLOBAL.COM international group.

Facts from SimpleOne ITSM's own pages

API
The page says integrations use REST API technology for inbound and outbound connections. · itsm.com, 5 Oct 2026
CMDB
Configuration Management helps manage IT configuration items and their relationships. · itsm.com, 5 Oct 2026
Company
SimpleOne describes itself as a developer of corporate solutions for automating service-sector business processes and a member of the ITGLOBAL.COM international group. · itsm.com, 11 Oct 2026
Core workflows
It includes problem, incident, change, event, configuration (CMDB), service level, service catalog, knowledge, and service request management. · itsm.com, 11 Oct 2026
Customization
The product uses preconfigured processes and the SimpleOne low-code platform to adapt IT service management processes. · itsm.com, 11 Oct 2026
Headquarters
Moscow, Russia · itsm.com, 28 Sept 2026
Integrations
SimpleOne ITSM says it integrates with collaborative systems, ERP systems, virtualization environments, authentication software, chatbots, and other software using REST API. · itsm.com, 11 Oct 2026
Intended customers
SimpleOne says its solutions target corporate and government customers, including large enterprises and shared service centers. · itsm.com, 5 Oct 2026
ITIL processes
The product includes problem, incident, change, event, configuration, service level, service catalog, knowledge, and service request management. · itsm.com, 5 Oct 2026
Messaging
The product supports submitting and processing requests through messengers such as Telegram and Slack. · itsm.com, 5 Oct 2026
Messenger integration
Users can submit and process requests through messengers including Telegram and Slack. · itsm.com, 11 Oct 2026
Mobile access
The interface adapts to computers and mobile devices, and the company says a special mobile application is available. · itsm.com, 11 Oct 2026
Portal and analytics
It offers a customizable, brandable service portal with a service catalog, knowledge base, user account, dashboards, and reports. · itsm.com, 11 Oct 2026
Pricing availability
The product page offers a demo request and consultation but does not state a price or trial terms. · itsm.com, 11 Oct 2026
Purpose
SimpleOne ITSM automates IT service delivery and company processes in line with ITIL best practices. · itsm.com, 11 Oct 2026
Reporting
Dashboards and reports provide interactive analytics for monitoring service operations. · itsm.com, 5 Oct 2026
Security and compliance
SimpleOne says its platform is included in the Register of Russian Software and can be used in import substitution projects. · itsm.com, 5 Oct 2026
Security and privacy
The privacy policy says SimpleOne uses security technologies and measures designed to protect personal information from unauthorized access, use, or disclosure, while noting it cannot guarantee transmitted information is 100% secure. · itsm.com, 11 Oct 2026
Service portal
The product includes a customizable portal with a service catalog, knowledge base, and user account. · itsm.com, 5 Oct 2026
Support
The company lists technical support at [email protected] and general inquiries at [email protected]. · itsm.com, 11 Oct 2026
Target customers
SimpleOne says its solutions target corporate and government customers, including large enterprises and shared service centers. · itsm.com, 11 Oct 2026

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