No. 20 of 50 ·IT SLA Management Software

SimpleOne ITSM

Web · API

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Freedom report

One barScore 5.3

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely1 of 6 device platforms
DocumentedPlans, terms and facts published

SimpleOne ITSM is ranked #20 of 50 in IT SLA management software on Freedom251. It runs on API, Web.

Compared on IT SLA management software

SLA reporting: Yes
API access: Yes

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The record

Purpose: SimpleOne ITSM automates IT service delivery and IT department, Service Desk, and other business processes.
ITIL processes: The product includes problem, incident, change, event, configuration, service level, service catalog, knowledge, and service request management.
CMDB: Configuration Management helps manage IT configuration items and their relationships.
Service portal: The product includes a customizable portal with a service catalog, knowledge base, and user account.
Reporting: Dashboards and reports provide interactive analytics for monitoring service operations.
Mobile access: The ITSM interface is adapted for computers and mobile devices, and the page says a special mobile application is available.
Integrations: The product can integrate with collaborative systems, ERP systems, virtualization environments, authentication software, and chatbots.
API: The page says integrations use REST API technology for inbound and outbound connections.
Messaging: The product supports submitting and processing requests through messengers such as Telegram and Slack.
Customization: Preconfigured processes can be adapted using features of the SimpleOne platform, which is described as a low-code application platform.
Security and compliance: SimpleOne says its platform is included in the Register of Russian Software and can be used in import substitution projects.
Support: The company lists technical support at [email protected].
Intended customers: SimpleOne says its solutions target corporate and government customers, including large enterprises and shared service centers.
Headquarters: Moscow, Russia

Where it ranks on Freedom251

Best IT SLA Management Software in 2026#20 of 50

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Sources

itsm.com· checked 5 Oct 2026
itsm.com/platform/· checked 5 Oct 2026
itsm.com/contacts/· checked 5 Oct 2026
itsm.com/company/· checked 5 Oct 2026