Side by side
SimpleOne ITSM vs SysAid
Both stand on it service management - enterprise software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Choose SimpleOne ITSM if your organization needs a broad service management system with a customizable portal, reporting, and options to adapt workflows. It is aimed at corporate and government customers; organizations seeking a stated price or trial arrangement will need to request a consultation or demo.
Visit SimpleOne ITSM
Choose SysAid if you need IT service workflows combined with asset management, AI assistance and integrations. Professional has a published price and includes defined asset and Workato-credit allowances. Look elsewhere if you need a free plan, or compare deployment requirements carefully if you are considering On-Premises because some features are Cloud-only.
Visit SysAidThe facts
| SimpleOne ITSM | SysAid | |
|---|---|---|
| Free plan | Not published | A free trial |
| Open source | Not published | No |
| Runs on | Android, API, iPhone, Web | Android, API, Extension, iPhone, Linux, Mac, Self-hosted, Web, Windows |
| Lowest paid plan | Not published | Professional: $89 per agent a month |
| Plans published | None | 2 |
| Maker | Not published | Not published |
| Website | itsm.com | sysaid.com |
| On it service management - enterprise software | #16 of 22 | #12 of 22 |
SimpleOne ITSM: what it does well
- Covers nine service management workflow areas.
- CMDB manages configuration items and their relationships.
- Customizable portal combines catalog, knowledge base, and user account.
- Dashboards and reports include SLA reporting.
- Requests can be processed through Telegram and Slack.
What to know first
- Paid product with pricing available on request.
- The product page offers a demo request rather than stated trial terms.
SysAid: what it does well
- Handles incidents, requests, changes and problems.
- Includes asset discovery, inventory and monitoring.
- Offers Workato integrations with more than 1,000 applications.
- Mobile apps support incident and request updates on iOS and Android.
- Both plans list 24/6 support.
What to know first
- There is no free plan.
- Professional includes 250 managed assets and 100K Workato credits.
- Enterprise is custom priced and starts at 20 agents.
- Some features are available only in the Cloud edition.
Alternatives to SimpleOne ITSM Alternatives to SysAid The whole list