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SysAid

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What SysAid is

SysAid is an IT service management platform for teams handling incidents, requests, changes and problems. It also includes IT asset management for discovery, inventory and monitoring, plus a knowledge base, approval workflows, SLA management and an employee portal. Plans include Copilot chatbots for end users and agents, AI automations and prebuilt AI agents. SysAid Connect provides Workato integrations with more than 1,000 business applications, plug-in add-ons and API access; named prebuilt AI connections include Azure AD, Intune, SharePoint, O365, Slack and Salesforce. The service is offered as Cloud or On-Premises, although some features are available only in Cloud. Its mobile solution for iOS and Android lets users create and view incidents and requests, add notes and attachments, and review history. Both listed plans include 24/6 support. Professional costs $89 a month, billed at $89 agent/month, and includes 100K Workato credits and 250 managed assets. Enterprise is custom priced, starts at 20 agents, and lists 300K Workato credits, three tailor-made AI agents and one sandbox environment. SysAid lists GDPR, CCPA, SOC 2 Type II, ISO 27001/27017/27018, MFA, SSO, SSL, DPA and multi-region data residency among its security provisions. Founded in 2002, the company is headquartered in Airport City, Israel, and says it serves 10 million users in 140 countries.

Who it suits

SysAid suits organizations that need a system for managing IT incidents and service requests alongside assets, approvals and service levels. Its mobile apps, deployment choices and integrations may be useful to teams that need service workflows across devices or connected business applications.

What it does well

  • Handles incidents, requests, changes and problems.
  • Includes asset discovery, inventory and monitoring.
  • Offers Workato integrations with more than 1,000 applications.
  • Mobile apps support incident and request updates on iOS and Android.
  • Both plans list 24/6 support.
  • Cloud and On-Premises delivery are available.

What to know first

  • There is no free plan.
  • Professional includes 250 managed assets and 100K Workato credits.
  • Enterprise is custom priced and starts at 20 agents.
  • Some features are available only in the Cloud edition.

Limits

Professional includes 250 managed assets and 100K Workato credits. Enterprise is custom priced and begins at 20 agents; tailor-made AI agents are listed only for Enterprise.

Plans

PlanBilled and limitsPrice
Professionalper agent/month · Request, incident, change and problem management · asset management · AI Copilot · pre-built AI agents · 100K Workato credits · SLA management · dashboards and BI analytics$89 a month
Enterprisecustom, starting at 20 agents · Everything in Professional · sandbox · tailor-made AI agents · advanced BI · 300K Workato credits · Gold Service Package with P1 supportOn request

As sysaid.com lists them, read 21 Oct 2026. The maker's own page has the final word.

Getting started

  1. Visit the SysAid ITSM website.
  2. Choose Cloud or On-Premises delivery.
  3. Select Professional or contact SysAid about Enterprise.
  4. Set up service workflows for incidents, requests, changes or problems.
  5. Use the web or iOS and Android mobile solution to access incidents and requests.

Verdict

Choose SysAid if you need IT service workflows combined with asset management, AI assistance and integrations. Professional has a published price and includes defined asset and Workato-credit allowances. Look elsewhere if you need a free plan, or compare deployment requirements carefully if you are considering On-Premises because some features are Cloud-only.

Questions

Does SysAid have a free plan or trial?

SysAid has no free plan, and a free trial is available.

How much does SysAid Professional cost?

Professional costs $89 a month, billed at $89 agent/month. It includes 100K Workato credits and 250 managed assets.

Which platforms does SysAid support?

Listed platforms include Android, iOS, web, API and self-hosted. SysAid also offers Cloud and On-Premises delivery.

What integrations does SysAid offer?

SysAid Connect offers Workato integrations with more than 1,000 business applications, plug-in add-ons and API access. Named prebuilt AI connections include Azure AD, Intune, SharePoint, O365, Slack and Salesforce.

What is included in Enterprise?

Enterprise is custom priced and starts at 20 agents. It lists 300K Workato credits, three tailor-made AI agents and one sandbox environment.

Does SysAid offer mobile apps?

Yes. Its iOS and Android mobile solution lets users create and view incidents and requests, add notes and attachments, and see history.

Facts from SysAid's own pages

Agent deployment
The agent supports Windows, Mac and Linux deployment methods; its stated minimums include a 1.5 GHz processor, 512 MB RAM and 50 MB disk space. · documentation.sysaid.com, 21 Oct 2026
AI assistance
Its plans include Copilot chatbots for end users and agents, AI automations, and prebuilt AI agents. · sysaid.com, 3 Oct 2026
AI capabilities
SysAid provides end-user and agent Copilot chatbots, AI automations, quality scoring, usage dashboards and more than 100 prebuilt AI agents. · sysaid.com, 21 Oct 2026
Analytics
Embedded Qlik BI provides service dashboards, 36 months of trend data, benchmarking and custom reports. · sysaid.com, 21 Oct 2026
API authentication and limits
The current API uses two-step client-credentials authentication, requires Spaces infrastructure and administrator permissions, and limits each organization to 100 application keys. · developers.sysaid.com, 21 Oct 2026
Asset and CMDB
The platform includes asset monitoring, a CMDB, inventory management and network discovery, with 250 managed assets included in the Professional plan. · sysaid.com, 21 Oct 2026
Asset management
SysAid includes asset management and describes discovery, inventory, and asset monitoring capabilities. · sysaid.com, 3 Oct 2026
Change management
Change management supports templates, approvals, risk logging, CAB notifications and audit trails. · sysaid.com, 21 Oct 2026
Company founding and funding
Startup Nation Central lists SysAid as founded in August 2002, employing 201–500 people and having raised $30 million from IGP in one round. · finder.startupnationcentral.org, 21 Oct 2026
Company headquarters and size
LinkedIn lists Toronto as the primary location and shows 270 employees. · linkedin.com, 21 Oct 2026
Company legal name
The Google Play listing identifies the developer as SYSAID TECHNOLOGIES LTD. · play.google.com, 21 Oct 2026
Company reach
SysAid's About page states that it has 10 million users worldwide and is used in 140 countries. · sysaid.com, 3 Oct 2026
Deployment
SysAid offers Cloud and On-Premises delivery, and its FAQ says the Cloud edition includes some features unavailable on-premises. · sysaid.com, 3 Oct 2026
Developer documentation
The developer portal contains guides, endpoint reference material with schemas and examples, and a changelog. · developers.sysaid.com, 21 Oct 2026
Documentation cadence
Cloud customers are upgraded automatically about every two weeks, while on-premises customers receive one or two releases per quarter. · sysaid.com, 21 Oct 2026
Founded
2002 · sysaid.com, 28 Sept 2026
Headquarters
Airport City, Israel · sysaid.com, 28 Sept 2026
Incident management
The Professional plan includes end-to-end incident handling with prioritization, SLA tracking, automation and audit trails. · sysaid.com, 21 Oct 2026
Integrations
SysAid Connect combines native integrations, Workato recipes and a Microsoft Teams application; the marketplace lists integrations such as Jira, Confluence, PagerDuty and Pax8. · sysaid.com, 21 Oct 2026
IT service management
SysAid provides ITSM for handling incidents, requests, changes, and problems. · sysaid.com, 3 Oct 2026
Knowledge and self service
A searchable knowledge base and self-service portal let users find answers, submit requests and track tickets. · sysaid.com, 21 Oct 2026
Licence
The cloud terms prohibit reverse engineering, copying, sublicensing, redistribution and creation of derivative works, indicating proprietary commercial software rather than open source. · sysaid.com, 21 Oct 2026
Limit: asset module
TrustRadius reviewers identify weak asset-data entry and extraction as a recurring limitation, with complex configuration and customization. · trustradius.com, 21 Oct 2026
Limit: customer support complaints
Trustpilot reviewers report missed sales appointments, non-existent support and software that did not work for them. · trustpilot.com, 21 Oct 2026

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