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Best IT Ticketing Systems in 2026

IT ticketing systems help organize IT service requests, incidents, changes, assets, and related work. This list is for people comparing tools for a service desk or internal IT operation.

  1. 1

    GLPI

    Free plan Open source AndroidAPIExtension+6

    GLPI combines service workflows, helpdesk tickets, and asset records, with cloud and on-premise options. Compare deployment needs, agent minimums, and plan details before selecting an offer.

    9.2 Free plan · paid from €19/user/mo · 45-day trial Visit site
  2. 2

    iTop

    Free plan Open source APILinuxMac+3
    9.1 Free plan Visit site
  3. 3

    Zammad

    Free plan Open source APILinuxMac+3

    Zammad combines ticket management, automation, and a knowledge base, with hosted and self-hosted options.

    8.5 Open source · paid from €7/mo (annual) · 30-day trial Visit site
  4. 4

    Desk365

    by Desk365
    Free plan AndroidAPIiPhone+1

    Desk365 combines multi-channel ticketing with AI tools and ITSM functions, with mobile access for agents and end users.

    7.7 Free plan · paid from $12/mo (annual) · 21-day trial Visit site
  5. 5

    Jira

    by Jira
    Free plan AndroidAPIiPhone+4
    7.5 Free plan · paid from $7.91/user/mo · 7-day trial Visit site
  6. 6

    ManageEngine ServiceDesk Plus

    Free plan AndroidAPIiPhone+5

    Choose ServiceDesk Plus if you need an IT help desk with features such as SLA management, a knowledge base, and an employee portal.

    7.4 Free plan · paid from $13/mo · 30-day trial Visit site
  7. 7

    osTicket

    Free plan APISelf-hostedWeb

    osTicket offers ticket intake, routing, customizable forms and task handling, with self-hosted and cloud-hosted options.

    7.2 Free plan Visit site
  8. 8

    Spiceworks Cloud Help Desk

    Free plan AndroidAPIiPhone+1

    Spiceworks Cloud Help Desk provides core ticketing and reporting features at no plan cost, with ad-supported access and a limit of five Tech & Admin seats.

    7.1 Free plan Visit site
  9. 9

    Znuny

    by Znuny
    Free plan APILinuxSelf-hosted+1

    Znuny provides configurable ticket workflows, automation, and self-service tools, with multiple deployment choices.

    6.9 Free plan Visit site
  10. 10

    Request Tracker

    by Request Tracker
    Free plan API

    Request Tracker combines ticket automation, service-level management, customer access, help content, and API connectivity in a free offering.

    6.8 Free plan Visit site
  11. 11

    Alloy Navigator

    Free trial AndroidAPIiPhone+5

    Choose Alloy Navigator if your IT team needs service management workflows, a self-service portal, and integrated asset management with cloud or on-premises deployment options.

    6.6 From $19/mo (annual) Visit site
  12. 12

    Freshservice

    Free trial AndroidAPIiPhone+1

    Freshservice combines service desk, asset, operations, and AI features in one IT management offering. Review the plan-specific API limits and annual pricing when assessing fit.

    6.5 From $19/mo (annual) · 14-day trial Visit site
  13. 13

    InvGate Service Desk

    Free trial AndroidAPIiPhone+5

    Choose InvGate Service Desk if you need service workflows across IT and other departments, with ticketing, automation, and AI Hub in one system.

    6.4 From $1,499/yr · 30-day trial Visit site
  14. 14

    Infraon ITSM

    Free trial APISelf-hostedWeb

    Infraon ITSM covers service desk, asset, change, and self-service workflows with automation and broad integrations.

    6.3 From $19/user/mo · 14-day trial Visit site
  15. 15

    Jitbit Helpdesk

    Free trial AndroidAPIiPhone+4

    Jitbit Helpdesk combines multi-channel ticketing, automation, AI tools, and customer support options.

    6.3 From $24/mo · 21-day trial Visit site
  16. 16

    SolarWinds Service Desk

    Free trial AndroidAPIiPhone+1

    Choose SolarWinds Service Desk if your organization needs a paid, cloud-based ITSM system combining incidents, assets, CMDB, changes, and AI features.

    6.1 From $39/mo (annual) · 30-day trial Visit site
  17. 17

    SysAid

    Free trial AndroidAPIExtension+6

    Choose SysAid if you need IT service workflows combined with asset management, AI assistance and integrations.

    6.0 From $89/mo Visit site
  18. 18

    TOPdesk

    Free trial AndroidAPIiPhone+2

    TOPdesk brings incident handling, self-service, and asset management together, with plan features that expand at higher tiers.

    6.0 From £51/mo Visit site
  19. 19

    Web Help Desk

    Free trial iPhoneLinuxMac+3

    Choose Web Help Desk if your IT team wants ticket workflows, asset management and end-user support resources in a self-hosted service desk.

    5.9 From $320/yr · 14-day trial Visit site
  20. 20

    OTRS

    Paid AndroidAPIiPhone+3

    Choose OTRS if your organization needs help desk and IT service management with ticket queues, a customer portal, and task and email automation.

    5.7 Pricing on request Visit site
  21. 21

    Vivantio

    by Vivantio
    Free trial APISelf-hostedWeb

    Vivantio brings service management, automation, asset records and self-service into one platform for multiple departments. Its starting price is annual, and there is no free plan.

    5.7 From $49/mo (annual) Visit site
  22. 22

    Serviceaide ITSM

    by Serviceaide ITSM
    Paid APISelf-hostedWeb+1

    Choose ChangeGear if you need change management and service desk workflows with cloud or on-premises deployment.

    5.6 Pricing on request Visit site
  23. 23

    OpenText Service Management

    Paid AndroidiPhoneWeb

    OpenText Service Management combines service workflows, employee resources, asset management, and change controls. Pricing is custom, and buyers must request it; no free plan is listed.

    5.0 Pricing on request Visit site
  24. 24

    ServiceNow ITSM

    Paid AndroidiPhoneWeb

    ServiceNow ITSM groups service, incident and asset workflows into tiered plans, with higher tiers adding operational management and AI capabilities.

    4.8 Pricing on request Visit site
  25. 25

    Matrix42 Enterprise Service Management

    Paid AndroidiPhoneWeb

    Choose Matrix42 Enterprise Service Management if your organization needs service functions beyond IT with catalog, portal, knowledge, automation and asset management in one product.

    4.7 Pricing on request · 30-day trial Visit site

#1Places #1, #2, #3, #4, #5 on this list can be bought by the makers of the software on it. See the price

Compare free plans, trial periods, paid starting prices, deployment choices, and whether source code is available. Check the licence before changing open-source code, and confirm that the platforms and service features fit your process.

Questions

Do IT ticketing systems have free plans?

A free plan is offered by items in this category, including GLPI, iTop, and ManageEngine ServiceDesk Plus. Other listed products do not offer a free plan.

Can I try a ticketing system before paying?

Trial periods listed here include 14, 21, 30, and 45 days. Trial availability and length depend on the product.

Are any IT ticketing systems open source?

Open-source code is offered by items in this category. Check the licence for the specific project before reading, changing, or redistributing its code.

What platforms do these systems support?

Platforms represented in this category include web, API, self-hosted, iOS, Android, and Linux. Check a product's own platform support for your intended setup.

What features should I compare?

The comparison covers free plan, paid starting price, SLA management, self-service portal, asset management, automation rules, deployment, and change management.

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