Free and open first

Best IT Ticketing Systems in 2026

26 apps
Research read 28 Sept 2026
How the order is worked out

1

GLPI

Free plan Open source AndroidAPIExtension+6

GLPI combines service workflows, helpdesk tickets, and asset records, with cloud and on-premise options. Compare deployment needs, agent minimums, and plan details before selecting an offer.

9.2 Free plan · paid from €19/user/mo · 45-day trial Visit site
2

iTop

Free plan Open source APILinuxMac+3

9.1 Free plan Visit site
3

Zammad

Free plan Open source APILinuxMac+3

Zammad combines ticket management, automation, and a knowledge base, with hosted and self-hosted options.

8.5 Open source · paid from €7/mo (annual) · 30-day trial Visit site
4

Desk365
by Desk365
Free plan AndroidAPIiPhone+1

Desk365 combines multi-channel ticketing with AI tools and ITSM functions, with mobile access for agents and end users.

7.7 Free plan · paid from $12/mo (annual) · 21-day trial Visit site
5

Jira
by Jira
Free plan AndroidAPIiPhone+4

7.5 Free plan · paid from $7.91/user/mo · 7-day trial Visit site
6

ManageEngine ServiceDesk Plus

Free plan AndroidAPIiPhone+5

Choose ServiceDesk Plus if you need an IT help desk with features such as SLA management, a knowledge base, and an employee portal.

7.4 Free plan · paid from $13/mo · 30-day trial Visit site
7

osTicket

Free plan APISelf-hostedWeb

osTicket offers ticket intake, routing, customizable forms and task handling, with self-hosted and cloud-hosted options.

7.2 Free plan Visit site
8

Spiceworks Cloud Help Desk

Free plan AndroidAPIiPhone+1

Spiceworks Cloud Help Desk provides core ticketing and reporting features at no plan cost, with ad-supported access and a limit of five Tech & Admin seats.

7.1 Free plan Visit site
9

Znuny
by Znuny
Free plan APILinuxSelf-hosted+1

Znuny provides configurable ticket workflows, automation, and self-service tools, with multiple deployment choices.

6.9 Free plan Visit site
10

Request Tracker
by Request Tracker
Free plan API

Request Tracker combines ticket automation, service-level management, customer access, help content, and API connectivity in a free offering.

6.8 Free plan Visit site
11

Alloy Navigator

Free trial AndroidAPIiPhone+5

Choose Alloy Navigator if your IT team needs service management workflows, a self-service portal, and integrated asset management with cloud or on-premises deployment options.

6.6 From $19/mo (annual) Visit site
12

Freshservice

Free trial AndroidAPIiPhone+1

Freshservice combines service desk, asset, operations, and AI features in one IT management offering. Review the plan-specific API limits and annual pricing when assessing fit.

6.5 From $19/mo (annual) · 14-day trial Visit site
13

InvGate Service Desk

Free trial AndroidAPIiPhone+5

Choose InvGate Service Desk if you need service workflows across IT and other departments, with ticketing, automation, and AI Hub in one system.

6.4 From $1,499/yr · 30-day trial Visit site
14

Infraon ITSM

Free trial APISelf-hostedWeb

Infraon ITSM covers service desk, asset, change, and self-service workflows with automation and broad integrations.

6.3 From $19/user/mo · 14-day trial Visit site
15

Jitbit Helpdesk

Free trial AndroidAPIiPhone+4

Jitbit Helpdesk combines multi-channel ticketing, automation, AI tools, and customer support options.

6.3 From $24/mo · 21-day trial Visit site
16

SolarWinds Service Desk

Free trial AndroidAPIiPhone+1

Choose SolarWinds Service Desk if your organization needs a paid, cloud-based ITSM system combining incidents, assets, CMDB, changes, and AI features.

6.1 From $39/mo (annual) · 30-day trial Visit site
17

SysAid

Free trial AndroidAPIExtension+6

Choose SysAid if you need IT service workflows combined with asset management, AI assistance and integrations.

6.0 From $89/mo Visit site
18

TOPdesk

Free trial AndroidAPIiPhone+2

TOPdesk brings incident handling, self-service, and asset management together, with plan features that expand at higher tiers.

6.0 From £51/mo Visit site
19

Web Help Desk

Free trial iPhoneLinuxMac+3

Choose Web Help Desk if your IT team wants ticket workflows, asset management and end-user support resources in a self-hosted service desk.

5.9 From $320/yr · 14-day trial Visit site
20

OTRS

Paid AndroidAPIiPhone+3

Choose OTRS if your organization needs help desk and IT service management with ticket queues, a customer portal, and task and email automation.

5.7 Pricing on request Visit site
21

Vivantio
by Vivantio
Free trial APISelf-hostedWeb

Vivantio brings service management, automation, asset records and self-service into one platform for multiple departments. Its starting price is annual, and there is no free plan.

5.7 From $49/mo (annual) Visit site
22

Serviceaide ITSM
by Serviceaide ITSM
Paid APISelf-hostedWeb+1

Choose ChangeGear if you need change management and service desk workflows with cloud or on-premises deployment.

5.6 Pricing on request Visit site
23

OpenText Service Management

Paid AndroidiPhoneWeb

OpenText Service Management combines service workflows, employee resources, asset management, and change controls. Pricing is custom, and buyers must request it; no free plan is listed.

5.0 Pricing on request Visit site
24

ServiceNow ITSM

Paid AndroidiPhoneWeb

ServiceNow ITSM groups service, incident and asset workflows into tiered plans, with higher tiers adding operational management and AI capabilities.

4.8 Pricing on request Visit site
25

Matrix42 Enterprise Service Management

Paid AndroidiPhoneWeb

Choose Matrix42 Enterprise Service Management if your organization needs service functions beyond IT with catalog, portal, knowledge, automation and asset management in one product.

4.7 Pricing on request · 30-day trial Visit site

#1Places #1, #2, #3, #4, #5 on this list can be bought by the makers of the software on it. See the price

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