No. 58 of 109 ·IT Asset Management Software

Serviceaide ITSM

Name: Serviceaide ITSM
Price: 2800 USD

Web · Windows · Self-hosted · API

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Freedom report

One barScore 5.8

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely2 of 6 device platforms
DocumentedPlans, terms and facts published

Serviceaide ITSM is ranked #58 of 109 in IT asset management software on Freedom251, made by Serviceaide ITSM (Santa Clara, California, United States). It runs on API, Self-hosted, Web, Windows. There is no free plan.

Serviceaide ITSM plans and pricing

All plans

ITSM - ESM Not published Minimum of 500 end-user seats serviceaide.com · 20 Sept 2026

Change Management $2,800/mo Example: 30 named cloud users · minimum 10 analyst seats · licensing only serviceaide.com · 2 Oct 2026

ITSM - ESM Not published Minimum 500 end-user seats · licensing only serviceaide.com · 2 Oct 2026

Compared on IT asset management software

Workflow approvals: Yes
Impact assessment: Yes
Stakeholder communications: Yes
Change analytics: Yes
Audit trail: Yes
Deployment model: hybrid
Included users: 30 users

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The record

Free plan: No
Purpose: ChangeGear provides change management and IT service management, with cloud and on-premises deployment options.
Change workflows: It supports ITIL, DevOps, and business change workflows, with audit trails, CAB tools, change calendars, and automated approvals.
Service desk: The Service Desk offering includes incident, problem, change, and service request management, plus a self-service portal, dashboards, and knowledge base.
Automation and AI: Features include a no-code workflow designer, Luma AI virtual agent, predictive analytics, and GenAI knowledge tools.
Integrations: Named integrations include Jenkins, Docker, Chef, Puppet, Jira, Active Directory, ADFS, SAML 2.0 SSO, Exchange Web Services, and POP3/SMTP.
Virtual agent channels: The Luma Virtual Agent works through MS Teams, Slack, WhatsApp, WeChat, and browser widgets.
API: ChangeGear provides a RESTful API for custom integrations.
Compliance: The maker says ChangeGear supports ITIL, HIPAA, GDPR, ISO, SOC 2, NERC, and FERC compliance requirements and records changes with an audit trail.
On-premises requirements: The listed technical requirements include Windows Server 2016+, Microsoft SQL Server 2016/2017/2019, .NET 4.8, IIS 10, and Hyper-V or VMware vSphere.
Add-on limits: CMDB and Asset Management are available as add-ons across all tiers.
Implementation: The pricing page lists typical implementation times of 8–12 weeks for Change Management and ITSM-ESM, and says final effort and services costs depend on scope, integrations, and customer requirements.
Support: The maker's support page provides a ChangeGear demo portal link and directs customers to product-specific support portals.
Intended sectors: The maker highlights energy and utilities, financial services, healthcare, government, manufacturing, and education as sectors for ChangeGear.

Where it ranks on Freedom251

Best IT Asset Management Software in 2026#58 of 109
Best IT Help Desk Software in 2026#39 of 48
Best CMDB Software in 2026#29 of 39
Best Change Management Software in 2026#14 of 26

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Sources

serviceaide.com/terms-of-use· checked 20 Sept 2026
serviceaide.com/products/changegear· checked 2 Oct 2026
serviceaide.com/pricing· checked 2 Oct 2026
serviceaide.com/resources/support· checked 2 Oct 2026