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Best IT Help Desk Software in 2026

IT help desk software supports the handling of employee support requests and the processes around them. Compare approval workflows and SLA management with asset management and knowledge base capabilities to assess how each option may fit your support work. Employee portals, mobile apps, and single sign-on offer additional details about staff access. Desk365, iTop, and Genuity Helpdesk are among the entries shown. Free-plan availability and paid-from pricing help frame cost alongside these service features, so you can focus on the capabilities relevant to your team’s request handling and support setup.

  1. 1

    GLPI

    Free plan Open source AndroidAPIExtension+6

    GLPI combines service workflows, helpdesk tickets, and asset records, with cloud and on-premise options. Compare deployment needs, agent minimums, and plan details before selecting an offer.

    9.1 Free plan · paid from €19/user/mo · 45-day trial Visit site
  2. 2

    iTop

    Free plan Open source APILinuxMac+3
    9.0 Free plan Visit site
  3. 3

    iTop

    Free plan Open source APILinuxSelf-hosted+2

    Choose iTop if you need an open-source ITSM platform with a CMDB, service catalog, and workflow customization.

    9.0 Free plan Visit site
  4. 4

    KIX

    Free plan Open source AndroidAPIiPhone+4

    KIX combines ticket handling, asset management, and integration options for service teams, with cloud and on-premises deployment choices.

    8.9 Free plan · paid from €33/mo · 30-day trial Visit site
  5. 5

    Zammad

    Free plan Open source APILinuxMac+3

    Zammad combines ticket management, automation, and a knowledge base, with hosted and self-hosted options.

    8.5 Open source · paid from €7/mo (annual) · 30-day trial Visit site
  6. 6

    Znuny

    Free plan Open source APILinuxSelf-hosted+1

    Znuny offers a configurable service-management platform with multiple request channels and deployment choices.

    8.5 Free plan Visit site
  7. 7

    Desk365

    by Desk365
    Free plan AndroidAPIiPhone+1

    Desk365 combines multi-channel ticketing with AI tools and ITSM functions, with mobile access for agents and end users.

    7.6 Free plan · paid from $12/mo (annual) · 21-day trial Visit site
  8. 8

    Genuity Helpdesk

    by Genuity Helpdesk
    Free plan AndroidiPhoneWeb

    Genuity Helpdesk combines ticket workflows, department workspaces, and mobile access for support teams. The Community Plan has a gross-sales requirement, while paid plans start at $39.99 per month.

    7.4 Free plan · paid from $39.99/mo (annual) · 30-day trial Visit site
  9. 9

    Jira

    by Jira
    Free plan AndroidAPIiPhone+4
    7.4 Free plan · paid from $7.91/user/mo · 7-day trial Visit site
  10. 10

    Lansweeper

    by Lansweeper
    Free plan APILinuxMac+3

    Lansweeper combines asset discovery, inventory management, vulnerability insights, and lifecycle visibility.

    7.3 Free plan · paid from $199/mo (annual) · 14-day trial Visit site
  11. 11

    ManageEngine ServiceDesk Plus

    Free plan AndroidAPIiPhone+5

    Choose ServiceDesk Plus if you need an IT help desk with features such as SLA management, a knowledge base, and an employee portal.

    7.3 Free plan · paid from $13/mo · 30-day trial Visit site
  12. 12

    HESK

    by HESK
    Free plan Self-hostedWeb

    Choose HESK if your team wants ticket organization and a knowledgebase, with a choice between self-hosting and managed cloud hosting.

    7.2 Free plan Visit site
  13. 13

    OTOBO

    Free plan APILinuxSelf-hosted+1

    Choose OTOBO if you need a license-free service management platform with request automation, a portal, APIs, and self-hosted deployment.

    7.2 Free plan Visit site
  14. 14

    osTicket

    Free plan APISelf-hostedWeb

    osTicket offers ticket intake, routing, customizable forms and task handling, with self-hosted and cloud-hosted options.

    7.1 Free plan Visit site
  15. 15

    Spiceworks Cloud Help Desk

    Free plan AndroidAPIiPhone+1

    Spiceworks Cloud Help Desk provides core ticketing and reporting features at no plan cost, with ad-supported access and a limit of five Tech & Admin seats.

    7.1 Free plan Visit site
  16. 16

    UniDesk

    Free plan AndroidAPIiPhone+5

    Choose UniDesk if your IT team or managed service provider wants ticketing, asset management, remote device tools, and AI functions in one workspace.

    7.0 From $249/mo · 14-day trial Visit site
  17. 17

    Request Tracker

    by Request Tracker
    Free plan API

    Request Tracker combines ticket automation, service-level management, customer access, help content, and API connectivity in a free offering.

    6.8 Free plan Visit site
  18. 18

    Alloy Navigator

    Free trial AndroidAPIiPhone+5

    Choose Alloy Navigator if your IT team needs service management workflows, a self-service portal, and integrated asset management with cloud or on-premises deployment options.

    6.6 From $19/mo (annual) Visit site
  19. 19

    Atera

    Free trial AndroidAPIiPhone+4

    Atera combines monitoring, ticketing, patching, automation, and support tools for MSPs and internal IT teams. Its trial lasts 30 days, with some features reserved until upgrading.

    6.6 30-day trial Visit site
  20. 20

    Freshservice

    Free trial AndroidAPIiPhone+1

    Freshservice combines service desk, asset, operations, and AI features in one IT management offering. Review the plan-specific API limits and annual pricing when assessing fit.

    6.5 From $19/mo (annual) · 14-day trial Visit site
  21. 21

    HaloITSM

    Free trial AndroidAPIiPhone+3

    Choose HaloITSM if your team needs incident, request, change, asset, and reporting workflows in an IT service management product with mobile apps and a 30-day trial.

    6.4 30-day trial Visit site
  22. 22

    HelpMaster

    Free trial APISelf-hostedWeb+1

    HelpMaster offers broad service-management workflows with customer-controlled hosting and web, Windows, and API access.

    6.4 Visit site
  23. 23

    HelpSpot

    by HelpSpot
    Free trial AndroidAPIiPhone+4

    HelpSpot combines core help desk functions with customer-facing and API options. Its 21-day trial provides a way to evaluate the paid service, while the listed plan includes three agents.

    6.4 21-day trial Visit site
  24. 24

    InvGate Service Desk

    Free trial AndroidAPIiPhone+5

    Choose InvGate Service Desk if you need service workflows across IT and other departments, with ticketing, automation, and AI Hub in one system.

    6.3 From $1,499/yr · 30-day trial Visit site
  25. 25

    Jitbit Helpdesk

    Free trial AndroidAPIiPhone+4

    Jitbit Helpdesk combines multi-channel ticketing, automation, AI tools, and customer support options.

    6.3 From $24/mo · 21-day trial Visit site

#1Places #1, #2, #3, #4, #5 on this list can be bought by the makers of the software on it. See the price

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