Best IT Help Desk Software in 2026
Updated
In short: Desk365 is ranked #1 of 48 as of 7 October 2026, ahead of iTop and KIX. The best-ranked option with a free plan is iTop. The lowest first paid tier on this page is ALVAO IT Asset Management at $0.68/mo.
IT help desk software supports the handling of employee support requests and the processes around them. Compare approval workflows and SLA management with asset management and knowledge base capabilities to assess how each option may fit your support work. Employee portals, mobile apps, and single sign-on offer additional details about staff access. Desk365, iTop, and Genuity Helpdesk are among the entries shown. Free-plan availability and paid-from pricing help frame cost alongside these service features, so you can focus on the capabilities relevant to your team’s request handling and support setup.
48 IT help desk software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
7 of the 25 here have a free tier you can use, 0 have open-source code on record, and 0 have full bars: free, open, on most of your devices and documented.
| # | App | Signal | Free tier | Open code | Devices | From | Score |
|---|---|---|---|---|---|---|---|
| 1 | Desk365Web · Android · iPhone · API | Three bars | — | 3 of 6 | $12/mo | 6.6 | |
| 2 | iTopWeb · Windows · Mac · Linux · Self-hosted · API | Three bars | — | 4 of 6 | Free | 6.6 | |
| 3 | KIXWeb · Linux · Android · iPhone · Self-hosted · API | Three bars | — | 4 of 6 | €33/mo | 6.6 | |
| 4 | Genuity HelpdeskWeb · Android · iPhone | Three bars | — | 3 of 6 | $39.99/mo | 6.5 | |
| 5 | iTopWeb · Windows · Linux · Self-hosted · API | Three bars | — | 3 of 6 | Free | 6.5 | |
| 6 | VivantioWeb · Self-hosted · API | Two bars | — | 1 of 6 | $49/mo | 6.4 | |
| 7 | HESKWeb | Two bars | — | 1 of 6 | Free | 6.3 | |
| 8 | GLPIWeb · Windows · Mac · Linux · Android · Self-hosted · API | Two bars | — | — | 5 of 6 | €19/mo | 5.7 |
| 9 | ManageEngine ServiceDesk PlusWeb · Windows · Mac · Linux · Android · iPhone | Two bars | — | — | 6 of 6 | $13/mo | 5.7 |
| 10 | TeamDynamix DEXWeb · Windows · Mac · Linux | Two bars | — | — | 4 of 6 | — | 5.6 |
| 11 | OTOBOWeb · Linux · Self-hosted · API | One bar | — | — | 2 of 6 | €325/mo | 5.5 |
| 12 | AteraWeb · Windows · Mac · Linux · Android · iPhone · API | Two bars | — | — | 6 of 6 | — | 5.4 |
| 13 | Jitbit HelpdeskWeb · Windows · Linux · Android · iPhone · Self-hosted · API | Two bars | — | — | 5 of 6 | $24/mo | 5.4 |
| 14 | LansweeperNo platforms listed | One bar | — | — | 0 of 6 | $199/mo | 5.3 |
| 15 | Spiceworks Cloud Help DeskWeb · Android · iPhone | One bar | — | — | 3 of 6 | — | 5.3 |
| 16 | Web Help DeskWeb · Windows · Mac · Linux · iPhone | Two bars | — | — | 5 of 6 | $26.67/mo | 5.3 |
| 17 | ZammadWeb · Linux | No signal | — | — | 2 of 6 | — | 5.3 |
| 18 | ZnunyWeb · Linux | No signal | — | — | 2 of 6 | — | 5.3 |
| 19 | Alloy NavigatorWeb · Windows · Android · iPhone · Self-hosted · API | Two bars | — | — | 4 of 6 | $19/mo | 5.2 |
| 20 | FreshserviceWeb · Android · iPhone · API | Two bars | — | — | 3 of 6 | $19/mo | 5.2 |
| 21 | Marval MSMWeb | No signal | — | — | 1 of 6 | — | 5.2 |
| 22 | Request TrackerAPI | One bar | — | — | 0 of 6 | — | 5.2 |
| 23 | UniDeskWeb | No signal | — | — | 1 of 6 | — | 5.2 |
| 24 | Alemba Service ManagerWeb | No signal | — | — | 1 of 6 | — | 5.1 |
| 25 | ALVAO IT Asset ManagementWeb · Android · iPhone | Two bars | — | — | 3 of 6 | $0.68/mo | 5.1 |
Compare all 25 in a table
| # | App | Score | Free plan | From | Free plan | Paid from | SLA management | Knowledge base |
|---|---|---|---|---|---|---|---|---|
| 1 | Desk365 | 6.6 | Free plan | $12/mo | Yes | — | Yes | Yes |
| 2 | iTop | 6.6 | Free plan | Free | Yes | — | Yes | Yes |
| 3 | KIX | 6.6 | Free plan | €33/mo | Yes | — | Yes | Yes |
| 4 | Genuity Helpdesk | 6.5 | Free plan | $39.99/mo | Yes | — | Yes | Yes |
| 5 | iTop | 6.5 | Free plan | Free | Yes | — | Yes | Yes |
| 6 | Vivantio | 6.4 | No | $49/mo | No | — | — | Yes |
| 7 | HESK | 6.3 | Free plan | — | Yes | — | — | — |
| 8 | GLPI | 5.7 | No | €19/mo | Yes | — | Yes | Yes |
| 9 | ManageEngine ServiceDesk Plus | 5.7 | No | $13/mo | Yes | — | Yes | Yes |
| 10 | TeamDynamix DEX | 5.6 | No | — | No | — | Yes | Yes |
| 11 | OTOBO | 5.5 | No | €325/mo | Yes | — | Yes | Yes |
| 12 | Atera | 5.4 | No | — | No | — | — | — |
| 13 | Jitbit Helpdesk | 5.4 | No | $24/mo | No | — | Yes | Yes |
| 14 | Lansweeper | 5.3 | No | $199/mo | Yes | — | — | — |
| 15 | Spiceworks Cloud Help Desk | 5.3 | No | — | Yes | — | — | — |
| 16 | Web Help Desk | 5.3 | No | $26.67/mo | No | — | Yes | Yes |
| 17 | Zammad | 5.3 | No | — | Yes | — | Yes | Yes |
| 18 | Znuny | 5.3 | No | — | Yes | — | Yes | Yes |
| 19 | Alloy Navigator | 5.2 | No | $19/mo | No | — | Yes | Yes |
| 20 | Freshservice | 5.2 | No | $19/mo | No | — | Yes | Yes |
| 21 | Marval MSM | 5.2 | No | — | — | — | Yes | Yes |
| 22 | Request Tracker | 5.2 | No | — | Yes | — | Yes | — |
| 23 | UniDesk | 5.2 | No | — | — | — | Yes | Yes |
| 24 | Alemba Service Manager | 5.1 | No | — | — | — | — | Yes |
| 25 | ALVAO IT Asset Management | 5.1 | No | $0.68/mo | No | — | Yes | Yes |
Is your app on this list?
Numbered spots on this list can be sponsored, and a sponsored row is labelled as paid.
Questions about this list
Which IT help desk software is ranked first on Freedom251?
Desk365 is ranked #1 of 48 with a score of 6.6. iTop is second and KIX third.
How many of these have a free plan?
6 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, ALVAO IT Asset Management has the lowest first paid tier we found: $0.68/mo.
How is this list ranked?
Ranked free-and-open first: a usable free tier and open-source code, then the platforms it runs on and its documentation.